“3 full days after purchase online and meant to be click and collect but until now still haven’t received phone call or courtesy call of when I can pick up the bike.”
“Vertical storage rack holds my medium sized mtb and road bike well. Probably not tall enough for 2 large frames as my bikes reach the limit, but it's stable even without fixing to the wall. Great space saver. First order from 99 bikes under lockdown. Got a phone call to organise click and collect the next morning! Excellent service.”
“Quick delivery- especially with Aussie Post struggling during the lockdown. The bell is awesome- for a bell, that is. It’s unobtrusive, fits snuggly in between the grips and gear lever. Job done!”
“Helpful and friendly staff. No issues with exchanging items (as long as they meet the return condition criteria, of course). Good range of products at a fair price too.”
“Tried to get replacement battery for my wife’s Velectrix bike sold at same store about 2 years earlier. No record of sale No chargers , no batteries for sale Staff claim this has never happened before , no ones batteries have ever failed apparently Be warned if you buy an electric bike from there they do not stock spare batteries or chargers which leaves you in a difficult position if and when either of those components need replacement I ended up having to buy second hand parts from Gumtree. My experience with lithium ion batteries are that eventually they wear out as in phone laptop etc not having spare batteries and chargers I find inexplicable really .”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“I've done purchases both online and in-store. Online store is easy to navigate through, delivery was quick and the prices are competitive. In-store experience was also excellent with extensive stock and very helpful employees! Don't hesitate to ask them questions!”
