“When you order something for click and collect which it says is in stock... and then isn't in stock is poor form. Then calling the store but the auto system consistently cutting you off... even worse. I tried to call to get an update, couldn't, decided to cancel as I can go to another store... cant do this online and cant call to do so... SO bad.”
“The pedals are perfect but that was to be expected. Of more importance is that the process of ordering and pick up was very easy. The staff at North Parramatta were able to speed up my order as it was simple so that I could go on a planned ride. In fact it was easier then if I had to go in and find what I was after!”
“The guys in the Ryde store I find are friendly and always helpful, even if they are busy. Good to have a proper LBS in Ryde. The pricing for parts is slightly higher than buying online, but is competitive enough. Good specials.”
“I've been looking for a bike for months. A wonderful staff member from customer support helped advise me over the phone which bike would be the best fit for me. I really didn't want to buy a bike without seeing it or trying the fit but this lady was extremely knowledgeable. I ordered the bike she recommended and i absolutely love it. Over the duration of bike searching i spoke to the staff at Lidcombe, Carlton and Ryde. Every single staff member was AMAZING!!! Even the delivery guy was awesome. I ride my bike whenever i can, during lockdown it's the only thing keeping me sane. One of the best purchases I've ever made ?”
