“The staff at 99 bikes in Maribyrnong was absolutely fantastic! Buying a bike in lockdown without being able to try it out was a bit of a barrier for me, but the staff made it so easy and were so accommodating with this purchase. They really worked with me to get the right bike within the right budget. Was very grateful. Andrea.”
“I wasn’t a fan of your store in Ascot Vale, the staff always gave the impression if being too important to talk with customers, maybe that’s why it closed. Very disappointing given it was my closest bike shop. Then I started going to your competitor, which is really good. Anyway I decided to give your Maribyrnong store a go and found it to be a different experience. Good service good advice. Your online portal is easy to use. You never know you might just win me back as a loyal customer.”
“Not so much a review of 99Bikes or the product, but of their choice of couriers. I ordered a pair of 100% Crux short liners. Order, checkout, site use, everything on 99Bikes end was perfect. I get a message from Couriers Please stating my order has been delivered and signed for. Message their customer service department as I haven't received or signed for anything yet. They send me a photo of someone else's signature and claim that I have indeed signed for the package. I won't be ordering from 99Bikes again until they choose a different courier company, sorry. Update. 99Bikes customer service exceeded expectations in their response. Hopefully they can sort out a new courier and continue being one of the best online bike stores”
“99Bikes Modbury provided excellent service and advice when purchasing a bike for my 6yo son. Nick (sales) in particular was exceptionally helpful. We will gladly return here for future purchases.”
“The prices were competitive and the delivery was quick and I had a problem with Bottle cages that were very unsuitable and customer services had no hesitation in issuing a refund so many thanks.”
“Did a click and collect in the morning, called in the afternoon to see if I could pickup. The bloke was rude and said if I hadn't received a msg then it's not ready.. I ask if he could check it the tyre was in stock as stated on the website. It was like he didn't care, sorry to bother you Kawana store, I'll take my business and everyone I know to the store down the road...”
“Super easy to deal with. Had a great chat with the mechanic, missed his name but had an American accent. Made the whole experience really easy. Will be back”
“Ordered Aftershokz headphones using click and collect during lockdown. Super fast processing and excellent covid safe set up for collection. Great headphones - 99 bikes was the only place I could find that actually had them in stock without a month's wait for delivery ?”
