“It was the height of Melbourne lockdown, appointments only. Service bookings were full. I brought a rear wheel to the Kew branch seeking advice. The staff member told me I needed certain sized shim. She ducked inside to grab one and gave it to me, freely. I explained I did not have the tool to be able to fit the shim. She went inside again, spoke to Service and they fitted the shim in a couple of minutes. Still no charge, and I'm on my way. Now that's what I call service - and i will think 99 bikes first, when next I need to purchase something for the bike. MF, Hawthorn”
“Honoured their 5% price beat on a significantly cheaper quote for a rather expensive product. Quick turnaround on online click and collect order and easy to pickup! Always know I can rely on 99 bikes for great service, regardless of which store I attend.”
“Adam from north lakes store was extremely knowledgeable and helpful. Very happy with instore experience. There was another lady who helped as well but I didn’t catch her name”
“I was supplied with a Shimano RS100 700c 10/11 Speed Rear Wheel. It was delivered promptly and in excellent condition. The price was the best that I could find. No complaints whatsoever. Highly recommended!”
