“I am extremely happy with the service i receive from 99 bikes every time i deal with them. I have bought a few bikes from 99, and they are always excellent quality. The staff are always a pleasure to deal with and really connect on a level of service you don't seem to get at other bike shops.”
“I ordered an item via Click and Collect. I was notified within a very short time that my order was ready and I picked it up easily the next day under very safe covid distancing conditions. Smooth and faultless service.”
“Excellent service. Click and Collect item was missing, staff responded to email straight away and ensured item was available immediately. Always helpful staff, friendly and knowledgeable.”
“Not so much a review of 99Bikes or the product, but of their choice of couriers. I ordered a pair of 100% Crux short liners. Order, checkout, site use, everything on 99Bikes end was perfect. I get a message from Couriers Please stating my order has been delivered and signed for. Message their customer service department as I haven't received or signed for anything yet. They send me a photo of someone else's signature and claim that I have indeed signed for the package. I won't be ordering from 99Bikes again until they choose a different courier company, sorry. Update. 99Bikes customer service exceeded expectations in their response. Hopefully they can sort out a new courier and continue being one of the best online bike stores”
“Communication during delivery was excellent and progress was as described. Package arrived at the time advised, well protected and in good shape. Had a slight delay due to Covid issues but otherwise timeliness was good. Overall I thought the service was terrific and I'll look to purchase again from 99 Bikes.”
