“Absolutely ridiculous. Ordered 8 plants, 5 were in dreadful state. I wish I could attach photos for you to see. They claim the plant is x cm high - that's when you measure the sticks holding the plant up, the passion flower I ordered had 10cm long stem with one leaf on it when it was advertised as 65cm. It's a joke. Plants came so dry as if they never seen water and half of the soil was discarded in the main box they arrived in. Who cramps 8 plants together in a small box ? I emailed the customer service straight away with pictures and 2 weeks in no answer despite chasing twice. I think the plants are shipped from the Netherlands and that's why arrive in dreadful condition. It's the first and last time I bought from them, easy to take your money but no care for the customer. AVOID”
“Very disappointed! I ordered two 9cm potted lavender plants. However, two days after arrival they started to turn brown and dusty from the base. I contacted customer services and received a reply asking for photos which I supplied. Since then no response, no contact, no replacement and desire asking no refund. Still waiting!!
NOT RECOMMENDED”
“Terrible. Plants arrived half dead. Spent over £50 on plants. Mainly trailing campanula at £8.49 each
Aldi sell better plants for £1.69. Although they didn't have trailing ones.
Perennials I ordered were verging on dead weeds. Terrible state. You wouldn't pay 20p at clearance sale at b and q for them. Photos show state of plants compared to what aldi sell.”
“Terrible company
Terrible company. They sent me dead rose bushes and barely alive other plants. They advertise plants they dony have and then send you what they decide in replacement. I recieved a partial refund.
Again terrible company buy from them at your peral!!!!”
“What can i say?!!!! £17.90 5 butterfly perennial mix... are you frickin kidding me?! Over 4 weeks for delivery.... I honestly have no words other than AVOID and support local garden centres or ebay sellers... Never ever received plants(well compost mush) from an online seller before, Absolutely shocking😕”
“Leaving a rotten review for the rotten plants they sent me. DO NOT PURCHASE ANY PLANTS FROM THEM. Try emailing them all you want but you will not receive any reply to your complaints.”
“Some plants arrived completely destroyed and some nearly dead. I regret not looking at any reviews before buying from them! I took pictures and sent them to the customer service email several time, asking for a refund or a replacement but of course they never answered.
In addition to that some plants where way too shorter and in smaller vases than what was described on the website.
Will never buy again.”
“Terrible quality. All plants arrived damage or rotting. Deliver took ages and the box was damage when it arrived. Don't buy from this company. I spent £100 and will get £10worth of plant if I'm lucky and can salvage them.”
“first plant arrived half destroyed. After 2 weeks they sent me a replacement. They sent the replacement to a random town where I have never lived, to a random person. I think they should close down. Incompetent as a service.”
“My plant pot arrived destroyed today, the packaging was abysmal - Nobody gets back to me from Customer Services and the packaging department are a joke. I so wish I'd looker here or on Facebook before placing my order. All my money gone! Expect to hear from me via the Small Claims Court. Abysmal!”
“Recently ordered Lady Di bean seeds as shown on their Web site. Received an order ref number and waited .After not hearing anything further from them for several weeks queried the order giving the order ref .Their reply was that they DO NOT sell Lady Di beans and the order ref was not theirs ,I then sent them a copy of their website clearly showing the beans on offer, their reply was that it was not their company ?? But offered no suggestion as to who else is using the Bakker.com brand . I concluded that I had been scammed somehow and cancelled my debit card . Despite much toing and froing ! with Bakker I am going round in circles and have given with this totally bizarre situation . To cap it all it is still today 10th May 2020 advertising Lady Di beans .I despair !.”
“Still waiting for my refund. Bakker.com wasn‘t able to deliver my complete order, for a long time they told me it will be delivered later, it never came, wrote 20 emails and got just few answers, at the end they confirmed a refund but now i‘m still waiting for the money for 3 Month”
“Horrible experience! Avoid this company..More than a month delayed delivery .Tried to cancel my order and asked for refund.Finally got my delivery .. packaging was really bad... Hydrangea all dead!....Ignoring all my mails.. Bakkers shouldn't do plant business if you cannot provide love and care for plants .Sending me dead plants is unexpectable.Will contact my bank as if this total scam!”
“AVOID this company!!!
I made my order on 12 th May worth £295 which was suppose to be delivered on with 5 to 12 days .It was delayed almost a month .Was told i will recieve my order only on 30 June. Several emails were sent requesting for the order to be cancelled ,was ignored.Later received email from customer service stating that the order has been already invoiced and cannot manually cancel the order .But the issue has been forwarded to the logistic team.The same evening my order has been dispatched,instead of being cancelled. Again email saying I m not accepting the order ,as i have requested so many times before for cancellation.I was then asked to reject my order when DPD guys comes for delivery in person. I took off from my work and waited for the delivery on 5 th June.DPD delivery came and i went outside to reject the delivery .The DPD delivery guy didnt accept it .He said i cannot just reject the parcel.And stated unloading it in the pathway. He said sender needs to make and arrangement .I was stuck with the unwanted delivery .Emailed twice since then to Bakkers.No respond.I decided to accept the delivery ,coz plants were inside the box and if the bakkers ignored me for weeks like before then those plants are going to die.
OK,first deceived me by stating that the delivery will be within 5-12 days.Took money but no signs of my order and delivery date but they kept sending the promotion emails.Later received email stating my delivery will be on on 30 th june. Emailed several times to cancel the order and asked for refund. It was unethical for them to take money for the goods they failed to deliver.Then received email ,my order has been dispatched.Opened the box today only as Bakkers ignored my emails to take back there delivery.To my horror,they send me DEAD AND DISEASED PLANTS,3 PLANTS WERE MISSING BUT CHARGED,4 product were out of stock which they fail to inform me and havent refunded,only 2 plants were in ok condition.
Horrible experience!!..Its a total scam. Going to call my bank for chargeback !”
“Avoid these crooks, they will take your money and never deliver your items. Customer service, haha!, really, it is non existent. Support your local nursery instead and avoid these crooks”
“Very honest review...they are horrible company with horrible services!! they mentioned on there website 4-9 days delivery time trust me i am still waiting and it is now two months.... whenever i asked where is my order they come with new delivery date..so i asked to cancel my order and give my miney back what they said your order is soo far that they cant cancel it... biggest fraud company!! i am soooo angry that i really wanna punch them...never ever agin...horrible experience i have ever had!!!😠😠😠😠😠😠”
“Ordered a substantial amount of plants for a garden revamp but experienced numerous issues. Firstly, the order was delivered very late with no communications as to why upon asking; then when the plants arrived they were all squashed and their uprights broken, and then upon closer inspection they were all dead as well. Thoroughly unimpressed, would not recommend at all.”
