“Every time I pay my credit card balance down, they reduce my credit. This lowers my credit score. I am always paying my bill a week before it is due and have never been late. I wish I had never opened this card.”
“This company is the epitome of bad business practices, as well as non-existent customer service. For anyone considering partnering with this company for ANY reason, heed my advice or forever remember that you were warned. I would rather shove razor blades beneath my fingernails than be involved with any business with the ruthless company and their shady business practices.”
“Horrible, horrible customer service
Had a major issue regarding a purchase Involving a scammer ; tried to stop payment and did with plenty of time; after 30 days, they released the money back, and I was told that I initiated the process incorrectly and I was treated horrible…. You have no protection with Barclays in fact, they spin it around where it’s your fault, They prolong the process then they end up telling you it’s been too long and they can’t do anything for you.. I am out over $1000 with no merchandise because Barclays would not listen to the issue and understand that I was in a scam situation didn’t even bother contacting scammers and good luck, reaching anybody in upper management my advice stay away from Barclays… I am 61 years old. This has been the worst customer service business situation I have ever been in my entire life thanks, Barclays….”
“Terrible customer service all the way to the Phillipines, what a waste of customer money. these people are clueless, their accent is very heavy and their knowledge is 000. Barclay's customer service is terrible. on top of everything they are not truthful. I am closing my account with them. They are not worth the aggravation”
“I spend 45 minutes, yes, 45 minutes on the phone trying to resolve an issue. I received a call from a "Spam" number. I never answer spam calls. The caller left a message. It was a call from Barclay's security so I called back in less than 5 minutes. I thought it was fishy because of the spam phone number, so I called the number on the back of my card. Sure enough, it was a call from the security department. I had to verify all sorts of information and then was told, Never mind, we already canceled the transaction. WHAT? Then they told me that a hold was placed on my account and I would have to wait up to four days to use the account. I was transferred twice, disconnected, once, and asked to verify my information three times. The customer service is the worst ever. In four days, after this issue is resolved, I'm cashing out my points and cancelling the card. Bad customer service is an understatement.”
“Awful service. Chat function refuses to connect, phone line is an endless maze of automated choices you don't want. No way to get through to any useful help.”
“They returned my payment then put hold on my card and charged me late payment the whole mess as been caused by them i allways paid my balsnce off early think i will complain to ombudsman.”
“Barclays did not respond to the questions in my dispute. They said the vendor had not violated the invoice/contract terms and conditions. It appears they took the vendors word that they did nothing wrong. Meanwhile, I was charged over $1100 for a ticket I never saw. I would not recommend getting a Barclays American Airlines Advantage card. I will be parting ways with the card and airlines. Deep regrets!”
“Terrible service and attitude!!! First, I received a voice mail, wanting me to call back to an 800#. I did, they answered as Barclays and asked for my full credit card number and social security number--clearly a fraud. I tried to get call Barclays fraud department to let them know about this and found it was nearly impossible to get through to them. Second, for years I have paid on time (usually the day I receive the bill) and in full. This month my bill arrived unusually late, I immediately paid it, but they did not receive the payment by the deadline. They immediately put a hold on my card. When I called to complain, I got nothing but sarcasm from their representative. I'm taking my business elsewhere!!! I suggest you do the same.”
“Barclay rebilled my account and is taking zero responsibility on giving me my refund. The costumer service is questionable, they do not listen or comprehend situations. I have been speaking with customer service for 5 months to try to rectify the issue.”
“Worst customer service ever. My sister died and I have everything that you need to pay a bill and close her account. First time i called , everything went fine but the Bank account was frozen so I called again and they refused to even give me the total. I asked to email my POA and Death Certificate , they said they couldn't.
the first time they took all my info , no problem, second time couldn't do a thing to help. No one there has any idea how to handle it when someone dies. Close the account please, do something. So many other ways to do this right. No problems with Southwest Card but Barclay, STA'Y AWAY!!!!”
“Worst credit card ever, you can pay them twice as much as you due payment every time, but if your credit score drops just the slightest bit they will drop your credit limit. That makes your score look even worse, STAY AWAY they don’t care”
“I’m trying change my phone number to have the code to pay the crediT card online ready one week, hours at phone, terrible atendentes, terrible costumer service…I tried at gap store and they can’t change, can’t receive payments…it’s insane, I just want pay 😅🤡”
“i have been a customer of jetblue from the being but i am now done with barclays . They keep shutting down my card not for late or none pay payment but for patriot act. They say once a year they need me to call them to tell that i don’t do business with Iraq, Iran, Cuba, et etc. no other credit card i have does this. they say once a year they do this , well it’s happen to me several time this year and when my card is shut offf all my employees card also get shut down. i am small business in new york i have no business outside new york but maybe because i purchase gas for my car from a local gas station its considered that i am dealing with iran or iraq ? Shame of it is i love jetblue and get points for using barclays card , now no more ! jetblue please bring back amex , barclays really really sucks !”
“Used this credit card for over 20 years and once paid off my current balance will never use them again. Reduced my credit limit based on what they say was a credit alert. My credit score has gone up and I have reduced my outstanding balance on all my cards. Tried to discuss no assistance no contact. Terrible customer service.”
“worst credit card provider, never even think to get any card from them. it is impossible to reach the customer service and they are not able to manage the customer matters. I received a forms from them which i have completed twice and sent them back to keep the card active, however they simply blocked the card and online access, which prevented me from making the balance payment and to download bank statements for the company accounts. it is absolutely ridicules i tried to call them from overseas so many times spent minimum 30min waiting with no success to speak to anyone.”
“Literally just a call center. I have been trying to close my dead grandfather's account for 7 months now and they still insist on charging ME. Don't use this. It's just a bunch of forgin people in a call center. It's a scam.”
“I had a fraudulent charge two charges were taken off two they continue to charge me y I’ve called multiple times an disputed charges which were flight tickets an they continue to not take care of issues I’ve called sw airlines an they confirmed the tickets were made by someone in Chicago area what else do I need to do there customer service is nothing great they just push the problem to next person”
“This credit 💳 card company are totally use less they will NOT represent you in case of a dispute you will not only loose you money in the dispute but the will change you interest and take months to try to resolve making you pay interest on top of you loosing the dispute the are a total disaster FIRE THEM!!!!”
