“Worst customer service in my life. I have had a credit card with them for more than 10 years. Never had any problems pay my bill in full every month and on time. Then I tried to set up auto pay and for three months in a row now they are charging me an interest charge even though I pay my bill in full and on time. I have called them five times now about this and every month the charges are still there. They tell me they're gonna remove them, but they don't.”
“I have been a Barclay credit card holder for years because of their double mile policy. Recently I tried to redeemed my miles for travel credit and mistakenly redeemed them for cash back instead. When I tried to correct the mistake, I was informed that I could not but an appeal could be made. A week later I received a letter saying they were unable to help me bacause miles redemptions were final. I made a mistake but that was not taken into account. I wrote to them again but I don't hold out much hope. I am rethinking my use of this card - in addition to a yearly fee, these rigid policies seem excessive and punitive.”
