“I haven’t had this credit card in over seven years I filed bankruptcy. They said it wasn’t on there. They are coming have to be now and the amount has tripled. They said they’ve been trying to call me, but I haven’t received anything that they’re gonna sue me. Take me to court. My payments are gonna quadruple if I don’t do anything I offered to pay a monthly fee because I told him I am, divorced a single mom and a remission from cancer. The lady told me that I just had excuses and people that are on Social Security are doing better than me. . I told her she was rude and I offered to make some kind of payments, She said no, and that they will see me in court”
“HORRIBLE credit card customer service!!!!! Misplaced my card, was reissued a new number on a new card, called to activate and they cannot find this new card number. Like the plastic card I am holding in my hand doesn't exist anywhere in the system! AFTER ONE HOUR on the phone, call got disconnected, had to go through a new call, repeating and verifying myself and ALL my information and the issue AGAIN to get back to security department, just to be told there is nothing he can do because he can't find the new number from the card that I am holding in my hand. WHAT???? The only reason that I don't tell them to take this card and shove it where the sun doesn't shine is because I have used it for 15 years for travel as it doesn't charge foreign transaction fees and I have points accumulated that I don't even know how I can get to now!”
“Disputed a fraudulent cleaning charge from Ace rental car. I was told to prove that I did t have excess mud and dirt in the car when it was returned ( it didn’t but how would I prove that) the only proof I can offer is the numerous emails from Ace rental car in which their story continued to change with each email as to why there was a cleaning charge. (They lied repeatedly and provided no proof that it was dirty to me or Barclays, but Barclay sided with the scum at Ace over a long time and very good customer. So in order to protect my credit I will have to pay it. My advice cut up the Barclay card, get Citibank or Chase (they like their customers) and if you use Ace rental car take a video before after and during all transactions, better yet pay the extra and use a reputable company. (Oh this was Ace in Ft Lauderdale Airport.) Barclay is really the worst and I’m done with them.”
“This company is AWFUL! My business failed 9 months ago and I had to go through a credit restructuring program. My credit accounts ARE being paid out of an account set up to clear my debts. These ASSHOLES, closed my Carnival account, that had no delinquency, completely current and 52 dollars from paid off, because my credit rating went down. This action defines the old saying kick em when their down. 🖕Barclays bank!”
“if you have a dispute - good luck, takes forever for them to respond. Sent in my proof over and over and had to wait on hold every time I called in. Even though my dispute was totally legit and had the paperwork and even the people I talked to agreed I was right, they still sided for the rental company that charged me for a parking ticket in a city I didn't drive the rental in. Better credit cards and rewards elsewhere. Closed my account”
“Horrible unprofessional and infuriating. SHOP at Kohls! $30 late fee because you can't pay in store. Customer service doesn't speak English. Harassed by text, email and calls....This bank needs to close.”
“I wasn't calling to actually ask for an increase, so I can start paying my rent with the card. To my shock, my cart was closed because of inactivity. I did not use this card a lot, but I did use it. And now they have affected my credit line. Thankfully only a small amount, but that is some🐂💩. You work hard to Improve your credit and keep it at a good level and this is what they do. I will forever purpose in my heart to discourage anyone from ever using this card.”
“Barclaycard sent me a sms message today referring to changes to my Terms and Conditions, saying they had sent me an email, but they had NOT! So I tried to contact them via their 'preferred option' - Chat from the App -- but although their BOT said Hi, the service was not connecting. So I tried to ring on the main number and went ROUND and ROUND message after message and back to the start.
1) THEY had no business using SMS. 2) Every aspect of this was a CAR CRASH! How can they be trusted with my money if this is how they behave?”
“Worst credit experience ever. Excellent credit, so I applied and was asked for more info. I complied, then received the same letter asking for the same info a month later. I called CS and then complied by sending info again. Repeat 2 more times. Finally, I take the time to work my way up the ladder to a higher mgr and explain situation. She says, "sorry it's been over 90 days and your application has expired". Never again.”
“I closed my account on the 29th of April this company didn't recognize closure until the 20th of May!!! and it's still showing a large outstanding balance on my credit report whenit should show a ZERO BALANCE. Despite several attempts to remedy this I have been told that this ERROR will remain on my Credit Reference Report up until the 21st to the 28th of July. This is disgraceful!!!!!!!!!! When all the other credit card services I have used have acted exemptively and quickly on closure. I will never use or recommend Barclay card services or Barclay Bank to anyone.
I AM VERY VERY VERY UPSET!!!!!!!!!!!!!!!!!!!!! because it now affects my Credit Rating when I'm looking to reinvest in property.”
“Do not get this credit card - it is a travel card, but if you try to put a large charge on it, they will not let it go through. I had to spend 4 hours over 2 days with multiple security personal to do a somewhat large charge. Even after verifying and authenticating, they systems are so poor that a charge will not go through. If you are travelling internationally, have an emergency and need to charge for a medical emergency, you will be dead before a charge can be made. If I could give a zero, I would do so.”
“Five days ago, my barclaycard account vanished from my app. I have contacted several advisors to try and resolve this problem but no advisor seems to have a clue on how to fix this problem
Only one option open to me and that is to use my other card from another bank.
Hopeless customer service from Barclays”
“I've been a customer for over 17 years, and it is really hard to do simple tasks with this bank, like changing your phone number; it's not allowed on the app. You have to send really sensitive documents via mail, like your SSN and driver's license, just to update your number. Also, your rewards are never accessible... They make it really hard for you to earn $1 after spending $3k. Just stick to other banks with greater cash back. I don't recommend this bank at all. They make you pay and hold you responsible for charges you didn't even authorize when someone steals your card. If I were you, I'd stay away from this private bank; it's not worth your time or money. I'm on my way to report this to the Better Business Bureau. It is a waste of time dealing with them since they don't even credit your account when bad things happen to you. They make you responsible for fraud and suspicious activity and want you to deal with the merchant yourself when it's supposed to be their job. Useless customer service. I have never had a problem with other banks and I have a perfect 800 credit score. Even to cancel your account, they make it really hard. This is my first time ever complaining about a bank, and it is because this card and bank don't do what they promise. No rewards allowed and no help with a stolen card. YOU WILL BE RESPONSIBLE FOR CHARGES YOU DID NOT AUTHORIZE”
“Customer service is not even attempted with this company. I have been a credit card holder for many years. I had some fraudulent charges from an obvious questionable company. I spent many hours talking to many representatives. The charges were removed and then replaced. They opened an investigation again. The company was very difficult to contact and then wouldn't give any recourse even though I returned the product. I have spent hours on the phone with Barclaycardusa. I will spend many more hours filing a complaint with the federal governmebt. I don't think it will do any good.”
