Blacks Reviews

1.8 Rating 267 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Email:

customercare@blacks.co.uk

How do I contact Blacks?

Helpful Report

(4 months ago)

You can contact Blacks by Telephone, Email and Live Chat.

Helpful Report

(4 months ago)

66.67%

Industry Average

“ Customer service very prompt, courteous, patient and helpful all the way. ”

- Colin, Elgin

“ We was on our to Wales to go camping for a week and we had to call at Shrewsbury, as it turned out we had forgotten some important parts to our camping equipment. The manager of Blavks in Shrewsbury was very helpful and it has been the best customer service I have experienced in a long time. He went above and beyond his duty to customers. ”

- Emma Truswell

“ Excellent customer service in the Eastbourne store this morning. Very knowledgeable, friendly and helpful assistant. Nothing was too much trouble. Will return there again when needing any outdoor equipment. ”

- Linda

Blacks Reviews

Customer Service - Average