Blacks Reviews

1.8 Rating 267 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Blacks deliver? How long does Blacks take to deliver? Does Blacks deliver on time? How is accuracy and good condition of items delivered by Blacks?

Returns

How is Blacks returns process?

Customer Service

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Email:

customercare@blacks.co.uk

How is Blacks returns process?

Helpful Report

(4 months ago)

Greater than 78% of reviewers feedback is Blacks returns process could be better.

Helpful Report

(4 months ago)

33.33%

Industry Average

“ I made a couple of purchases from Blacks and subsequently a couple of returns. ”

- Paul Maghie

“ Ordered a pair of walking boots which arrived within a couple of days. Found they were too small so returned them using their recommended courier and supplied returns label. Was told a refund would be made within 28 days. Guess what? No refund and no way to contact them. Absolute waste of time. A shambles of a company that used to have a good reputation. ”

- Paul

“ After 2 months and countless emails I'm still chasing a refund for the tracked returns that had arrived with them. ”

- Dave

Blacks Reviews

Returns - Difficult