Blacks Reviews

1.8 Rating 268 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 268 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Blacks deliver? How long does Blacks take to deliver? Does Blacks deliver on time? How is accuracy and good condition of items delivered by Blacks?

Returns

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Customer Service

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Email:

customercare@blacks.co.uk

Does Blacks deliver on time?

Helpful Report

(16 hours ago)

Greater than 24% of reviewers feedback is Blacks normally delivers on time.

Helpful Report

(16 hours ago)

44.44%

Industry Average

“ what a absolute disaster of a company! I ordered a jacket for a trip I was going on, ordered it before the 1 o'clock deadline for 48hr delivery plus paid extra for the delivery, to then receive a email when it was due to be delivered saying they have cancelled the order and that I would have to wait 5-7 days for the refund!! they can take the payment in 30 seconds but can take up to 7 days to return it, its a discrace that companies can get away with this! I will definitely not be shopping here again and will use Go-outdoors in the future. ”

- Philip johnson

Blacks Reviews

Delivery - Slow