Clarks Reviews

Name: Clarks
Address: -, - -, Somerset
Rating: 3.09

3.1 Rating 78 Reviews

51 %

of reviewers recommend Clarks

3.1

Based on 78 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

About Clarks:

C & J Clark Limited was founded in 1825 in Street, Somerset. Clarks is one of the UK&s largest, privately owned company&s. Sold in nearly 150 countries worldwide Clarks has a broad reach, creating footwear for men, women and children.

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Anonymous

Miguel A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sir/Madam, I am deeply sorry to inform you that my warranty for a pair of sandals from your company was not valid after 15 days after the purchase and only 3 times when I used them. I live in Romania and I purchased them from a local mall. After 3 days, the leather started coming off without any reason. When I sent them to the technical department to be inspected, they gave me an absolutely incredible answer: involuntary accident of both feet, inappropriate usage of the sandals. I am inclined to believe that they have no qualification in this field and they misrepresent you overseas. I will go to the next level of officials locally, but I just wanted to draw your attention to a fact which might affect the good reputation of your company worldwide. I doubt that your experts would find such a solution to solve this problem. It is outrageous and I think it is my responsability to share with you how non professionals are discrediting your name. Yours faithfully, Carmen Sardarescu”

Helpful Report

Posted 4 years ago

“Pathetic service Bought school shoes for my son in Feb 19 from Crawley mall store, my son was not entirely happy with the shoes but the fitter said that the shoes were fitting perfectly and if we had any problems Clarkes have 4 months fitting warranty. My son stopped wearing the shoes within 2 months as they are tight and when I went to Clarke's they said there was no 4 months warranty, the girl gave me wrong information. Also, to prove that the shoes are tight I need to make my son put on the shoes for a week and if there are blisters then they will know that the shoes are tight!! How sick is that!!!”

Helpful Report

Posted 5 years ago

“I have used Clark’s in Kidderminster for over 16 years I have always had an excellent service the staff have always been top class until today. A lady with no people skills not prepared to go the extra mile miserable and unaccomadating what a disappointment. The member of staffs name is Kelly and she has really let the shop down today. Very disappointed good customer.”

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Posted 5 years ago

“Boots shoddy, skimped on size compared to same boots in another colour, leather poor quality. Customer service poor, they promise to ring and don't. It has taken weeks for them to respond to my first email. Boots caused injury to both ankles, confirmed by my Dr. I will never buy another item of footwear from them due to inadequate customer services. I have spent time and money travelling to the store in York and the Drs. yet still they cannot deal with me efficiently, very frustrated and angry.”

Helpful Report

Posted 5 years ago

“I was charged twice for 1 pair of boots on the 24th of December 2018 on my credit card. I have been trying to phone customer services and left waiting listening to music for half an hour. Very unhappy customer.”

Helpful Report

Posted 5 years ago

“I ordered some boots online from Clarks a week ago which were now due to be delivered. I have just received an email to say my order has been cancelled?! No reason given on email or apology. I rang them straight away & their first recorded message says if your order has been cancelled it is because of lack of stock! Item was clearly showing in stock when I ordered! It has taken them a week to tell me it is not - this is not acceptable & they are utterly incompetent. I won't be ordering from Clark's again because I can't trust them to fulfil my order.”

Helpful Report

Posted 5 years ago

“Ordered on Tuesday 1st January totalling £63.50 (money came out my account next day). Had an email on the Monday 7th January saying they had refunded my order (still pending expected refund 10th Jan!) as the items were out of stock, really disappointed & annoyed that they took my money straight away.”

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Posted 5 years ago

“Bought a pair of shoes 1 month ago and the left shoe leaks.”

Helpful Report

Posted 5 years ago

“Unfortunately this company has gone downhill in recent years and we will no longer shop at Clarks. Bought my son some school shoes in September after having him properly measured by October the soles had fallen off the shoe. Returned to store and was given a replacement pair. These lasted another 4 weeks and in November the sole came away. My mistake at this point was not requesting a full refund and taking my business elsewhere. The pair we were given in November lasted until May when the sole fell apart. This was the most expensive model in the kids range at a cost of £55. Returned the the metro centre, Gateshead store and was told by the very rude and unprofessional assistant manager that as the shoes were 6 months old this was fair wear and tear and refused to refund. This is unlawful as clearly states in Consumer rights act 2015 that goods should be of a satisfactory quality. Clark’s are clearly scrimping on quality to maximize profit and judging by the other very low reviews clearly have poor customer service as well. They think that it is acceptable that their top end kids shoes only last 6 months before wearing out. What a poor standard they must have. I could take them to the small claims court but it is not worth it for the small amount involved, they clearly know this hence why they operate a company policy which is in contravention of statuatory rights. A small minded corrupt company, your short sightedness has cost you hundreds of pounds as none of my family and friends will ever shop with you again.”

Helpful Report

Posted 5 years ago

“3 pairs of school shoes have had problems with the soles. Paid for a repair 3 times, costing £45. Clarks policy is they are not interested if the shoe is 4 months old or the child's foot has grown. We were not looking to be given free shoes but perhaps a £10 token towards our next purchase. Nothing. Dismissed by both shop and customer care. Shoe Repairer also said Clark's shoes are not as good as Marks and Spencer.”

Helpful Report

Posted 6 years ago

“Arrogant female staff getting mens backs up telling them to wait and ignoring them.”

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Posted 6 years ago

“TERRIBLE SERVICE. ALWAYS LATE, NEVER ON TIME. YOU COULD WALK TO THE PLACE YOU ORDERED FROM FOR DAYS ON END AND STILL MAKE IT HOME BEFORE THEY'D REACH YOU!”

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Posted 6 years ago

Clarks is rated 3.1 based on 78 reviews