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Coolshop Reviews

1.4 Rating 189 Reviews

10 %

of reviewers recommend Coolshop

Company Reviews

1.4

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Coolshop Reviews

About Coolshop:

Coolshop.co.uk covers the cheapest prices on videogames, consoles etc. and includes free shipping. Fast delivery of games and consoles. Blu-ray, PC, PS2, PS3, PSP, XBOX 360, Nintendo Wii, Nintendo DS - all the best prices available.

Location:

-, - United Kingdom

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad online shops has one thing in common - blind arrogance. Coolshop is a good example of this. It sells the broken device, messes up the return mail, but still continues to make claims about what the customer should do to resolve the issue. Is that customer service? Is it normal behavior in any situation? Taking responsibility and taking the customer's interests into account is not part of Coolshop's business. Choose a better place to shop! The world is full of online shopping. Among them, there are responsible professionals.”

Posted 3 years ago

“The Coolshop online store sold me a Beurer sphygmomanometer, which turned out to be completely rubbish - it didn’t work at all. I got to read the multi-page instructions on how to send the scrap back. I followed the instructions and waited for many weeks for a refund (the second option was to switch the device to another similar one - No Thanks!). Eventually, I was sent a receipt for the refund, but the money itself was still not refunded. Instead, I heard that the package would be sent back to me and I would have to do the whole refund procedure again. The reason why the device was sent back, no one could explain. So we are at a dead end. I will not accept the scrap again and no refund will be made if the scrap is not returned (who guarantees that the scrap will be sent to me a third time - no one!). Coolshop boasts that they have a free return, but the system clearly does not work and the customer's interests mean nothing to this online store. Be wise and choose a more reliable place to buy. There’s nothing cool, fun, or easy about this store!”

Posted 3 years ago

“They have taken my money not sent the item and won't refund my money. I have had to get my bank to open a fraud dispute against them. Bank has told me they have had many customers in same situation. This company is a con do not buy”

Posted 3 years ago

“Scam, lied”

Posted 3 years ago

“Do not use this company. I never received my package. They send a "tracking number" of my package to pay pal when I ask for my money back. The USPS send me a photo of the package corresponding to the tracking number. The package was sent to a different person, and a different address: I lost my money, neither Pay Pal nor Coolshop refund my money. This package is is supposed to contain a pool, 4 ft deep.”

Coolshop 1 star review on 13th July 2020

Posted 3 years ago

“They knew the electric item was getting delivered to the UK could have told me the plug was European. Also the delivery dates were slow.”

Posted 3 years ago

“no faulty breakdown service that is payable from UK so beware read their policy on what top do when your product goes faulty , it s not s pretty reading buy UK based”

Posted 3 years ago

“I am still waiting for my package. I ordered it on 15 June. DHL informed me that they sent it back to Coolshop because Coolshop had given an incomplete address without the street number (The confirmation of my order had the correct address in though). Coolshop claims that DHL said our name was not written on the door or that they did not have access to our building (which is not true as our names are on the door and I waited all Saturday for my package). According to DHL, they returned the package a week ago and that it is with Coolshop, but Coolshop said they would contact me when they receive it to resend it. I have never experienced such disappointing customer service before. Coolshop can't even tell me when I can expect my package more or less, even though I know it is sitting in their warehouse. They have offered to resend it to me "at no extra charge", as if they were doing me a big favor and if it was my fault. I feel like I have been scammed.”

Posted 3 years ago

“STAY AWAY FROM THIS COMPANY! They steal your money even if you returned your item. We are initiating a lawsuit against this thieving company in Denmark right now due to fraudulent activity. The customer service is a nightmare. I am baffled at the fact that this company is able to operate like that. Never expected to start a lawsuit. They claim that the item works after it was returned and therefore sent it back despite my request for a refund. And now This has been a time-consuming, daunting process. I was simply told by the incompetent reps that I would get a refund before long. I will update this on Trustpilot to provide further details. Right now, we are going to initiate a case / lawsuit. Coolshop is a thieving company. STAY AWAY!”

Posted 3 years ago

“I still find it hard to believe that they have just stolen £400 from me. Do not buy from these people”

Posted 4 years ago

“I can only rate my experience of Coolshop, which I have to say was very good. I ordered a perfume by Zarkoperfume, which is expensive and was around £40 cheaper than the retail price. My nearest stockist is York, some 50 miles from where I live. It was easy to track my order, postage was free and Royal Mail delivered. All in all I am very pleased.”

Posted 4 years ago

“I read the reviews after I’d placed an order for some hair clippers that I’d been having trouble tracking down. I then worried that I’d made a wrong choice, but they were great! Clippers arrived from Denmark via Holland, but within less than a week. They were cheaper than other stockists (not that anyone else had them in stock) and had free postage. Only snag is that they come with a European plug which wasn’t mentioned anywhere”

Posted 4 years ago

“Do not use this company. I too ordered a pressure washer and it came with a European plug fitted. When I contacted them they just offered a free adapter. When I contacted the manufacturer they do not recommend using the product with an EU plug. The customer service is terrible as it takes them ages to reply to emails and returns take too long. I am still waiting for a refund after 3 weeks as the return goes to a uk address and is then sent to Denmark before they will refund your money.”

Posted 4 years ago

“don't buy from here, waste of time”

Posted 4 years ago

“Not even worth the 1 star ! , mum ordered a wooden hair dressing set off this company and it has been 4 months now and still hasn’t received her item ! Then when my mum chased them up about it they say how do we know you haven’t received it then blocked her ! Absolutely disgusting!!!! Definitely AVOID this company just here to take your money !”

Posted 4 years ago

“I ordered a Bosch garden shredder (not cheap!) from Coolshop U.K. THEY ARE NOT BASED IN THE UK!! Shredder arrived without a power cable! Hence it is inoperable! I checked with Bosch U.K. and they told me I have been sent a Continental version! Useless to use in the U.K. PLEASE....DON’T USE THIS COMPANY. They don’t answer emails. Online chat service you get cut off. There is no phone number to call. Absolute shambles!”

Posted 4 years ago

“*BEWARE* DO NOT BUY ANYTHING FROM THIS COMPANY Absolutely useless company. Very long delivery times which they do not warn you about unless you chase them. They have sent me a pressure washer with a EU plug despite the fact I am in the UK. This renders the item useless as if I change the plug myself then the the pressure washer will not be covered under the manufacturer's warrantee. The manufacturer have confirmed with me already that the warranty wouldn't be covered as they don't recomend using a EU machine in the UK or modifying it to be used in the UK. Order number: 84180953 Their Live Chat service keeps disconnecting before an agent even comes on to speak with you. There is no contact telephone number. The only way to contact them is via email. But emails go unanswered for days. As I had already waited 2 weeks for the item to arrive (they claim to be U.K.-based but items are sent from Denmark) and I cannot use the one they have sent, I have had to purchase an alternative from a U.K. store. I therefore want a refund and for Coolshop to arrange collection of the item to be returned, at their cost, but they have not responded to multiple emails. * AVOID ORDERING ANYTHING FROM THIS COMPANY AT ALL COSTS.*”

Posted 4 years ago

“Awful experience / 1st and last order AVOID.”

Posted 4 years ago

“They are lied and sent me totally different toys for the kids that’s so disgusting do all this business taking people money !! The right side what I saw and ordered for but what I received just little toys like cheap Lego that so disappointed and disgusting business taking people money.”

Posted 4 years ago

“I'm not going to lie I was a bit nervous about using cool shop due to some bad reviews online, however, I am very pleased to say they were on point with this order and they saved my ass with a birthday gift when two other stores let me down. The PS4 controller is a genuine product, competitively priced and was delivered in about 2 weeks, which considering the Covid-19 impact right now that is a fair enough time. Looking forward to ordering again.”

Posted 4 years ago

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Coolshop is rated 1.4 based on 189 reviews