“Needed to build some cabinets around CH boiler and pipework,not a standard design and was having some problems sorting materials that would fit without too much waste. A lady on the kitchens department offered to help and was a great help. Just one problem..a pack of doors were damaged in transit. A quick call to customer services and replacement doors are on the way. No hassle and very polite. ( hope these doors are ok ). would have scored top marks if it wasn't for the damaged doors.”
“large store that has plenty of choise, and display modes so you can get a feel for what you're buying. Staff are always helpfula and friendly as well.”
“Good service once you're in the air, but their website is a total nightmare and their disabled help at their flagship terminal, Heathrow 5, is terrible.
The website continually stops you, and in the end you have to phone and do it that way.
You book assistance in advance, but once you're there they send you round the houses to find it. Then when you finally get there they say they have no-one to help and we have to make our own way to the flight ! However that means going all the way back to where we were and then another huge trek in the opposite direction to the departure lounge. Appalling !”
“i ordered a cream coloured, dante, adjustable barstool. the lever to adjust it was broken. i took it back and they tried not to reimburse me. The older female supervisors' excuse was, that as it is faulty they would not be able to resell it.
She also slipped up and mentioned that this product type keeps being brought back for exactly the same reason!!
Luckily the young girl on the counter was very pleasant and normal. She called over another manager without a customer chip on his shoulder, who assessed the situation in seconds, checked for a reciept and authourised my customer right to a refund, of a fualty product.
The B &Q dante bar stools are a faulty product.”
