“I did not receive a confirmation email or any tracking details. The plants arrived in a horrendous condition & I am currently not being issued a refund. The customer service rep had no idea what he was talking about and he kept saying the plants look like they will recover... yet he couldn't tell me which plants he was referring to as he didn't know the names of them. Do not use this company!!”
“Very disappointed. Plants (Hydrangea) arrived in very poor condition and are more dead than alive. Costumer service said in a very arrogant way that I should still plant them and wait to see what happens!!! And it's not a local company, everything comes from a big company in the Netherlands. DO NOT BUY FROM THIS COMPANY!”
“Excellent ordering . Posted next day & received plants 3 days later
,was able to track their journey from start to finish
3 nepeta plants ( catmint);which were well packed & after they had a long
Drink in cool place looked good . Maybe I was lucky but couldn’t fault
the company or plants
Many thanks”
“Ordered 6 items only received 4. Tried to make contact but no response. Garden Centres are open again after lock down so will go there. DO NOT BUY FROM THIS COMPANY.”
“Plant received in very poor condition.
Some leaves eaten, plant very dry, still not showing any sign of recovery.
It took customer services 10 days to reply & when they did was a standard reply, as none of concerns were mentioned. A 20% refund was offered, which I told them to keep.”
“Awful service and products!, I ordered 2 plants and they arrived late with one of the plants missing, the other one damaged.
I sent pictures and invoice the very same day and never got back. Their phone are not free either.
Please be advised that they are not even based in Ireland despite the website domain, they are located in Netherlands and customer service seems to be in UK.”
“Hi please don’t use this company. I spent 70 pounds. Their plants are dead and rotten. Since three weeks I am asking them for refund. They are not responding to my emails. Please don’t spend one penny to buy anything from this company.”
“Please do not use this company, BE CAREFUL especially for standard trees. I just bought a standard tree and arrived almost dead only right stem alive, I am an experienced gardener, but I have no idea how to grow it as a standard tree in 5 years! I thought my consumer rights will be protected but no one seems can help. Standard tree priced much higher than the normal one, but if you shop with them, you can only expect an alive something. I feel real helpless shopping with them. Plants not worthy the money.”
“terrible condition of plants, I've complained to customer services and got no where
two plants were dying , branches snapped off others one had come out of the pot because of the packaging the plants are tiny and in such a bad condition”
“Like many of the other reviewers, the plants arrived in a very poor state - not helped at all by the fact that the DPD driver left them on my doorstep with the box on it's end - no protective packaging - the lavender plants that were described as '2L' were tiny plants in 0.5L pots and were so squashed they clearly aren't going to survive. I also ordered a gardenia - which wasn't cheap - it was out of its (very squashed) pot and damaged. I have made a complaint but have yet to hear from them. Don't waste your money - buy from a reputable supplier or - now they're reopening, your local garden centre.”
“Ordered my plants from this company as there were some good reviews. They arrived in such bad shape. They were squashed and in Ill health. Just shoved in a box.
The roots I received were squashed at the bottom of bags of compost! They went against every single guarantee on their website. Emailed them pictures of the condition of these plants together with a strongly worded complaint. The reply I received was absolutely disgraceful, no apology, just plant the plants and go for it. They won't survive being planted. So another complaint was issued. Until this useless company provide me with a proper resolution, they will receive a complaint email everyday”
“Hello,
I would like to give no stars if at all possible. My order arrived 11 days later, the majority of plants turned out to be roots instead of actual plants (even though this wasn't advertised on the website), the 2 only actual plants arrived dead and squashed up and the little lemon tree had 3 branches broken.
When I approached the company explaining why I was so dissatisfied I was ignored after a reply that suggested they refunded me just the 2 dead plants and the lemon tree ... as I was not happy with the entire order I suggested sending it back and getting a total refund. Since than they have not bothered reply at all... their free number is out of service due to Covid-19 and I'm out of pocket by 90€ and no good plants for my garden...
Such a disgrace.. please do not buy from them. Completely appalling customer service. I will email every day until I get my money back and as soon as the number is active again I shall make sure I call each and every single day.
Also, very clever move, there is no way of leaving a reply on their website.. therefore I assume all the good reviews they have are fake and only put there to allure people buying in good faith. Shame on you!!!”
“I would give no stars if possible, plants arrived in a big cardboard box,no padding upside down, snapped miniature plants,dead slime on leaves absolutely shocking .The poor plants didnt stand a chance.Avoid like the plague.”
“Appalling!!!
Ordered plants on two day delivery (which I paid extra for!) for a special occasion but they did not arrive in time. Then they were left on my doorstep by the courier with NO signature a week later and Gardens4you would not accept a return. I ended up buying new plants for the special occasion. Then To add insult to injury when I opened plants one of the plants it was broken and Gardens4you wanted ME to pay for the return!!!!
WOULD NEVER USE AGAIN!!! Appalling customer service!! A rip off!!!”
“The quality of their plants are poor, I had some roses that were withered and needed watering as they had been neglected, they were very reluctant to give me my money back.
Keep well away from this company.”
“I absolutely love Gardens4You. Found them by accident, when searching for a pink peony, and bought 7 peonies from them, plus all the tulips i needed, and 3 irises, and an aster. All arrived, beautifully packed, 3 days later....but a hosta instead of the aster! Contacted customer services , who were very polite, said I didn't have to return the hosta, and gave me a refund.
So, I went back to the site, bought 17 irises, [I am an artist, and love painting irises!] some hedging plants, a crab-apple tree, and a Dutch rose that I hadn't been able to find anywhere else. Again, really well packaged,very good quality, fresh plants, and only 3 days later.....AND free packing if one spends £50, plus a free house plant
So, I have just put in an order for some more hedging plants,another 3 irises , an ornamental grass.....
I only have just over an acre of garden, otherwise I would have bought more of their lovely plants. They made me Very happy!!!”
“They are based in Netherlands even though they use a .co.uk website. I ordered a set of plants and they had sent me the wrong ones. After weeks of trying to communicate with them finally got through and agreed they would refund me the cost for sending me the wrong plants.
I was then sent a fake email stating that the refund was processed to the bank details which I provided to them. It’s been over 1 month and the money hasn’t come and they do not reply to any communication. It’s a scam. So please avoid this website
I am thinking of trying to report them to the Netherlands police as well.”
