“Paid cash last year for a leather sofa and chair. On delivery one of the straps broke on the sofa when the men were putting the cushions on, so we were told someone would be in touch to mend it. A few weeks later we had to chase up as heard nothing, eventually this was mended. Almost one year on one of the sofa cushions has wrinkled and feels as though the inside has split......uncomfortable to sit on. Contacted Customer Service and a guy came out, took photos and said that perhaps the webbing had stretched. We were under the i pession when we purchased it that it was sprung. He said that probably we would not hear anymore from Harvey’s. How right was he, we again contacted them and were told there is nothing wrong and they would not be doing anything about it. We are now taking this up with the Furniture Ombudsman as Harvey’s refused to confirm in writing that they will not be doing anything g about it. I was informed by several people that aftercare was not good from Harvey’s but I gave them the benefit of my custom, but never again as their Customer Service is a joke and should I be asked by others what I thought of the service will give an honest answer. I feel like delivering my sofa back to the store. Harvey’s is a joke.”
“Furniture arrived very scratched because it had been packed with pieces of mdf with nails sticking out of it. Harvey's are taking nearly 2 weeks to deliver a new one, meanwhile my children and I have nowhere to sit and eat, except the floor. Harvey's are point blank refusing to hurry the new order through, customer service are fairly polite but absolutely useless and unwilling to actually help. Terrible company.”
“HARVEYS ARE A DODGY FURNITURE COMPANY - BEWARE & DONT BE DECEIVED BY THE 50% OFF ADVERT
Where do I start.
I placed an order for a sofa (Serento) on 15/03/19 after being told there was a set available in the warehouse and it will be delivered within 1 to 2 weeks because I needed it for Easter. I made a £200 deposite. It’s been 5 months now and I am still waiting.
I’ve had to chase up Harvey’s so many times and even went back to the store I ordered from.
I have been told for the 2nd time today that they are just about to place the order, which can take another 12 weeks or more to be ready.
I was offered £200 as compensation (insult). I’ve asked for the order to be cancelled if that is the best they can do.
I wait to see how long it will take for them to refund.
They even gave false information that they contacted me and left a message when in actual fact they did not, wow what a company.”
“Awful service in Solihull store. Salesman appeared totally disinterested and dismissive of our questions about dining table and chairs. Didn't seem to know which chairs were part of the deal. When asked about how the furniture arrived he couldn't tell us if the chairs or TV unit needed assembling. We began to place the order but half way through we told to ' hang on' and he disappeared for 5 minutes to talk to someone else. Needless to say we did not continue with the order!”
“Sofa delivery was canceled. Day before delivery date. After taking a day off work. Waiting 3 wks with no sofa to sit on. Then took another day off work for next delivery. Have continued to email and call Harveys. But keep getting automated answer. Telling me they will get back to me within 5 days 3mths later still waiting. Total amount 10 times.”
“If i could give zero stars I would. Simply the WORST experience ever. Spending over £1500 and told my goods would be with me in 9 weeks. 16 weeks later they arrive. Only problem is they are damaged and the incorrect product sent. I then have to chase their pitiful customer service who cannot speak to me about it as it was a web sale and that's a different team that don't have telephones apparently. Why the customer service team cannot simply advise me is beyond me.
I am told it would take 10 working days for someone to contact me.........to date NOTHING. Utterly astounding this company can operate with such a lack of service. I wonder if anyone will take the time to actually speak to me. Probably the worst experience shopping of my life please avoid at all costs for your own sanity.”
“Brought a corner unit from Harvey's last August ,June this year coating started bubbling up splitting ,emailed customer services ,not really interested saying can send assessor to look at it ,the arm has now been removed from unit because it's getting worse emailed again actually still waiting from 3weeks ago sent another email today ,see what happens,(nothing I suppose )
Will not use this company again just want your hard earned money then not interested afterwards”
“Do not buy from them.. do not faviour trustpliot reviews either as they put them out for service in the store only..
Not how rude service is is IF YOU HAVE A PROBLEM.
List is too long to note down after spending £2300.00 .
Wasted money..”
“Bought a corner sofa from Harvey’s after 6 month the cream leather devolved a pink tone on 1 seat. Rang after this developed on both all the back and seats after a year. I was asked to pay a fee of £45 as the sofa was a year old. A young man came looked and said dye transfer. My husband and I are pensioners with no pets or small children. Looks to me that the dye and worn away this is such a sham as apart from that the sofa is fine apart from when you now look at it it looks as though it needs a good clean as this is not the case . We are now looking to replace the sofa as it spoils the look of the living room. After reading reviews about the popular sofa stores I just don’t know where to look to buy a descent product that will at least last 10 years or I’m I expecting too much”
“DO NOT BUY FROM HARVEYS!! The worst customer service I have ever experienced with customer service staff who don’t even try to help, it’s like talking to a computer! Dunelm and other companies sell the same goods with competent staff. Harvey’s seem to be breaching some sort of description policy as they do not inform their customers when an order is placed that some items will be supplied by third parties. Should you encounter any issues with these third party products you are left in complete limbo with Harvey’s, who are happy to take the order in the first place but refuse to take ANY ACCOUNTABILITY for getting it resolved. Wish I’d never come across this company. More hassle than they’re worth.”
“DO NOT BUY FROM HARVEYS!! The worst customer service I have ever experienced with customer service staff who don’t even try to help, it’s like talking to a computer! Dunelm and other companies sell the same goods with competent staff. Harvey’s seem to be breaching some sort of description policy as they do not inform their customers when an order is placed that some items will be supplied by third parties. Should you encounter any issues with these third party products you are left in complete limbo with Harvey’s, who are happy to take the order in the first place but refuse to take ANY ACCOUNTABILITY for getting it resolved. Wish I’d never come across this company. More hassle than they’re worth.”
“I have never written a review on here before however given how appalling Harveys customer service is, I felt compelled.
Please do not order from this company. I had delivery drivers swearing on the way up my flat stairs, they bashed two holes underneath one sofa and the arm of a sofa is scratched. Numerous other issues but the store won't arrange a pick up and the customer service call wait time is 2 two hours. Also sent numerous emails which are being ignored. Someone should call trading standards. NEVER USE HARVEYS FURNITURE. Worst company I have ever dealt with. They take no responsibility for faulty products.”
“Buyer beware!
Purchase 2 chairs 1 footstool 9th April. Chairs arrived okay, stool came with out legs and fitting. I have spent since the delivery 10th July chasing up my missing parts, customer services countless calls awaiting someone to answer, 1-2 hours, no joy. 23rd had a call saying 4-6 weeks, that time has expired on the 21st Aug, only had a Harveys Face book response asking for order number and details, still nothing. Even called in store @ Castlemoor RP, still no joy. Times up, I will return the stool to the store this week and expect a full refund on the item, maybe they may even offer some sort of goodwill gesture, might compensate for my phone bill to them, I doubt that will happen, Never had such a bad service, will never shop there again.”
“I rang CS as I could not get an answer from the Cardiff store where i made the purchase. I had to hang on 1 hour 4 minutes before my call was answered. Absolutely appalling service.”
“I purchased a Guv nor Large Corner unit 14 months ago. The colour is Red. The dye has run onto my scatter cushions which were beige,also it is coming onto our clothes as my breakfast bar stools have a pink tinge, we rang customer service who advised us to get an independant assessor at a cost of £48. Harvey's quoted me sale of goods act. I e-mailed the furniture Ombudsman, who advised me to ask harveys for a Deadlock letter!! Surprise Surprise they would not supply one. If anyone has a complaint like me, do not let them get away with it.”
“The customer service is apalling and absolutely rediculous. The staff are incompetent,rude,and need training. The managers are too scared to face customers so they dont bother taking calls and speaking to customers. I called on 15/08 waited 41 mins they answered the call and cut it off, i called again and waited 1hr 15 mins then managed to speak to a customer service agent named Haider who was useless did not want to understand my query and constantly spoke over me. I have never been treated this way and will take this further. The service was so terrible that even 1 star will be a compliment.”
“Buyer beware!! read the reviews before you purchase from this store, I wish I had!9th April purchased 2 chairs and a footstool. Expected to wait app 14weeks, arrived,delivered 10th July, no problem Unfortunately the foot stool arrived with NO feet or fittings. Filled out the details with the delivery men on the day, as they checked their van and no sign of missing parts. Told me to phone shop where I purchased, Castlemoor retail park MCR, I did, they said sorry but you need to phone the customer service number. I have lost count of the times I have phoned CS, each time app 1-2hours, no response. Even used the call back, to no avail. On the 23rd July I managed to speak with CS, who said it could take 4-6 weeks, I make that due 7th Aug - 21st Aug from delivery date. they said they would call me with update
They have not. Called in shop, they could only email CS,still no response. I have bought many items in past from Arighis and Peter Carlson, any problems dealt within store,excellent service.Will never shop in Harveys again,and if I do not have any joy soon I will return the stool and ask for a full refund. Surely if the furniture is checked before it leaves the depo, then my missing items would be there, so why do I have to wait as if this is a new order. The worst CS I have ever come across”
