“Appalling .., I order my sofas in April, where I was told my need sofas would be with me within 8weeks .. I’ve been ringing harveys to find out where my sofas are, for the last few weeks ,all they tell me is that it’s coming into the warehouse next week.. yesterday I was on the phone to them for 45mins whilst they tried to locate my sofas . They offered me a delivery date of the 17th so I arranged with Work to take a days holiday .. 12weeks from purchase.. Then this morning they have told me there has been a delay !! it should be in the warehouse by the 26th.. how long does it take this company to make sofas? Customer service is dreadful .. never again will I buy from here”
“Do not use this company!!
They have just cancelled our order again for the fourth time. We ordered two sofas- a three seater and a two seater in March. Our original delivery date was the 11th May. This was cancelled and has been rescheduled every single time. Have they told you that if you don’t give five days notice to rearrange delivery there will be a charge? Quite interesting that each time they’ve only given us TWO days notice to tell us our sofas aren’t coming! Each time we had both rearranged to take time off work naively thinking we could trust their delivery dates. They’ve obviously just been giving our order away to the next paying customer. What a sham of a disorganised company. Do not use them.”
“Do not use this company!!
They have just cancelled our order again for the fourth time. We ordered two sofas- a three seater and a two seater in March. Our original delivery date was the 11th May. This was cancelled and has been rescheduled every single time. Have they told you that if you don’t give five days notice to rearrange delivery there will be a charge? Quite interesting that each time they’ve only given us TWO days notice to tell us our sofas aren’t coming! Each time we had both rearranged to take time off work naively thinking we could trust their delivery dates. They’ve obviously just been giving our order away to the next paying customer. What a sham of a disorganised company. Do not use them.”
“I wouldn't fault the customer service we received at the Coventry store by the store manager but somehow felt cheated and let down by Harveys customer services. We placed our first order in December and received all three items in April completely damaged in delivery. Six months on still waiting for our replacement order. Customer services are absolutely useless with passing the information onto finance company to stop the payments. Please think twice before you purchase anything from this company. Customer services team members are great at blaming finance company or keep passing your call to different departments to hear the same answer, sorry can't help you contact the finance company to stop the payments.
We would not recommend Harvey's to any of our friends or Family. Our new furniture purchase has turned into complete nightmare!!!!”
“I don't know where to start. No one in Harvey's take responsibility. Sad to say, for commission they will run a smile to sell you a sofa but comes to delivering, delaying over 16 weeks. Customer service has become a joke... seems like they get paid just to sit there and just nod their head likes Muppets, lack of knowledge and experience. The store and customer service stories don't Match, although they see the same screen...”
“Terrible experience from start to finish,in short my goods were over a month late without any notification resulting in unnecessary time off work, numerous trips to the store and countless hours sat on the phone listening to inane music.
If It’s a totally unreliable company your looking for that will ensure you have a very stressful experience then use Harvey’s , I for one however will definitely not!!4”
“Now had second flip dinning table delivered and diabolical workman ship. First table slip in two when we opened it. Second table sat like a sea saw. Have requested a refund and we are not two and half months on and still have table, no refund, no date of collection. We have made over 16 phones calls and gone back to store six times and still no response. CONSIDER VERY CAREFULLY BEFORE USING THIS COMPANY”
“This company is a joke. We ordered sofas three months ago, we’ve been given three different delivery dates, each one of them was cancelled due to stock not being available. Going onto week six of not having anything to sit on and barely an apology or acknowledgement of this. DO NOT USE THIS COMPANY.”
“Where do I start...delivery drivers threatening to punch each other in the face before my sofa was in my property. Once in the sofa was forced through a door way causing chipped paint to the frame and architrave as well as damage to wall paper. Once in the desired room the legs needed to be attached. 5 were attached properly, 1 was forced causing the bolt to thread (this leg is now hanging ‘limp’ the other I was told was “just a spare” although I’ve since found out that wasn’t the case. The corner recliner sofa I ordered seemed to have a power issue which meant the recliner doesn’t recline, there are 3 significant scratches to the sofa as well as a stain. My paper work was left on the front lawn for me to collect. I tried to phone Harvey’s customer service number however they were closed and I’m yet to find out from anyone or anywhere their opening hours. I decided to visit the store the same evening of delivery to explain my problems and was given an ‘SR’ code which I’m told means it’s taken more seriously as I visited a store to complain and I would be contacted within 2 days. For belt and braces I also emailed and was told I’d have a reply within 5 working days. I phoned the store (Sidcup) on the Monday after the Friday delivery and spoke to the delightful store manager who didn’t seem to care much. When I offered to drop the sofa back she agreed and offered a refund after a debate as to whether they have more space to store the sofa or I do...unfortunately due to the delivery teams inability to tighten a bolt the legs were stuck as the bolt heads were rounded meaning the sofa wouldn’t fit through my already damaged doorway. I phoned on the Tuesday evening to explain the situation however the store manager was in a disciplinary meeting which “was important” and so she would call me back. A gentleman from another store called me eventually on the same evening to offer a courier service on the Thursday which I agreed to however, on speaking to the single driver who had no tools it was agreed, prior to his visit, that any attempts to remover the sofa would be futile. My partner phoned on the Friday to get answers and was told my a staff member that I am a liar and an ‘expert’ was visiting to inspect and remove the sofa. After 53 attempts to call the store on Saturday morning I decided my only hope of a resolution was to again visit the store which had no customers, three visible staff members and phones being ignored. The manager advised that she would not speak to me as a customer, demanded her staff not to speak to me and asked me to call customer services. After being on hold for approximately 90 minutes I was advised that in order to cancel my order another ‘expert’ would have to visit on the 29th (time unspecified) to hear me say face to face I did not want this product anymore. After some discussion and an expression of “pissing in the wind” a senior customer service member condescendingly cut the phone off. I am now unsure whether the sofa is being refunded, collected, repaired or ignored completely. I would advise anyone thinking of using Harvey’s to avoid at all costs! I’ve had nothing but rudeness, time delays and lies from all but one member of their staff (the gentleman who offered the courier) however I have since been told he was not authorised to offer this service and it’s doubtful it happened...”
“Please please please please do not buy anything from this company. I’m having a battle at the moment. 2 sofas a chair I’ve received quality is nothing like the same leather as in store. Cushions not much filler in them. Leather creasing. Now had 2 so called technicians out. First one from egomaster told me that the furniture was rubbish and get a refund . He then said off the record we are paid not to find a manafacture fault! Then sent a report in saying it’s wear and tear at this point sofas only 6 weeks old. I’ve declined having repair done they are now sending a replacement but I will reject it if quality is the same rubbish they sent me. I had a independent report done regarding this and he couldn’t believe it when he saw my sofas he said I see things like this on a 9 year old sofa but not 9 weeks. Majority off customer service agents are rude and arrogant there are only a few that are okay. One agent was actually arguing with me saying I have to have a repair done. What a joke I would give this company 0 stars if I could there a absolutely joke he sell poor quality furniture nothing like the quality off models on display in store. Please avoid at all costs.”
“Bought a suite from Harveys 15 years ago loved it, in fact the daughter has still got it and still going strong so thought I would go back wish I had not the 3 seater has sunk in the corners had the engineer out and was told it was the cushions spoke to Harveys and been told it is not a manufactures problem it is a sitting position problem the suite is 18 months old was told to take it to the ombudsman, need to speak to watchdog they may think different to many complaints and I paid for the extra insurance but that's for accidental damage.Wont be buying from Harveys again.”
“I ordered furniture for my new house at the beginning of May and was told that there was a 6-8 week lead time on deliveries, which was fine. I received a call a few weeks later to tell me that it would all be delivered on 28th June and I would be contacted nearer the time to arrange a delivery slot (I then received a text to confirm that everything was still on track and I would be notified of any updates). I called today to ask if I could arrange the time slot only to be told that I shouldn't expect my delivery until the end of August. Understandably I am furious, not only because of the simple lack of common courtesy (nobody bothered to call and inform me that the date had been changed) but also because now my partner and I are not able to move in and will have to make alternative living arrangements for yet another two months whilst still incurring costs for a house that we cannot live in. It's an appalling example of customer care and I certainly will not be ordering anything from Harveys in the future.”
“I purchased my sofas from Harvey's furniture in Ayr and received my sofas on 07/06. My order was incomplete so I immediately contacted customer services who informed me that I would have to wait 12 weeks for a cushion however it only took 3 weeks to receive my sofas. I informed them that the Ayr store had cushion' s to be told they would send an email and deal with it. My husband then went into the Ayr store to collect the cushion to be told customer services are dealing with it "get the contact number from your invoice". I have contacted customer service everyday and I am passed to other departments and still no resolution. Appalling customer services with little disregard for their customers. I was also informed if I returned my sofas I would not receive a full refund due to having them for almost 2 weeks. Disgusting customer care and I would NEVER recommend this appalling retailer.”
“The Lady in store was great but after she did her part it has been an ongoing nitemare. The customer service is at least as bad as sky TV and that takes some doing, utterly pathetic and nothing but lies.
We were told our order would be delivered by end of March, no sign. We called and assured by mid April it would be here at which point we got rid of our old one so as not to have 2 of them taking up a lot of room in the house and sold it the same day. Mid April they then change to end of April which starts to test my patience. Still no sign end of April, phoned them yet again and the couldn't care less attitude the whole way through put me over the edge and i asked for the boss. Eventually she phoned and promised it would be in there depot for dispatch on May 15 and delivered to the house. she also added that it would be delivered to the house and when delivered & checked to phone and they would sort out the compensation etc. The suite finally turned up AT THE STORE on May 29th and i had to pay £235 to get it delivered home so i now have to get that back from them too. They are a total joke of a company, lie at every turn and i have tried to phone customer services a number of times over the last few days and by some coincidence join the queue at position 26 each and every time.....they just don't care. We also have to report marks on the new suite but if you can't get through to them, how do you report it. Tried the live chat and that was as much use as a chocolate frying pan. I just want an end to this farce but can't get hold of anyone, very tempted to tell them to come and get it and give me my money back. If you are going shopping for new furniture, AVOID THIS SHOWER AT ALL COSTS!!!!......is putting things all over social media the only way for these big bullyboy companies to make contact??????”
“When is something going to be done regarding this bent company? They send out egomaster or Homeserve who are as bent as Harveys. Not sure what is happening here but I’ve joined a Harveys customer group chat for complaints and so far 600 people in this chat. Definitely Harveys in for a shock as trying to get this on Rough traders. What you order from store is not what you receive. After 12 weeks they say all the creasing and pooling is wear and tear 😂😂. Yet the one is store is 14 months old and looks brand new. Harveys are a joke avoid at all cost there customer service is none existent.”
“Rubbish company will not except I have a damaged sofa even after a full inspection by Homeserve only had it three weeks please do not buy from this company Harvey Furniture”
“Don’t deal with these people customer service ego master who Harveys send out are as bent as Harveys them selves. What you order is not what you get.ordered a leather sofa it’s two different colours cushions are sagging and look old only had sofas 12 weeks. Spent hours on the phone to be told it’s not a manafacture fault so nothing they can do. If you buy from these people you will have hassle. I’m now getting a independent report done. The quality off leather is nothing like what you see in store. Customer service is dreadful when you call them your always in a long queue which explains why so many customer have a complaint. Do Not Go Near This Store. You Will Live To Regret It.”
“Seriously late delivery and incompetent customer service with no idea how to arrange delivery. How can you run out of fabric?! Not sure why they have no logistics management or planning system. 20weeks to receive a sofa is outrageous when you claim it’s 13weeks. What takes so long that you are completely unaware of? I have made numerous phone calls and they never get back to me as they claim.”
“Customer service terrible on the phone for 2 hours then just to be told I was in the wrong ego master came out and openly said Harveys are rubbish and my sofa faulty then said something completely different to Harveys do not buy from this store what you see in store is not same quality as what you receive.”
“Horrendous customer service We ordered a in early Feb. Now June and no delivery, they do not return calls when promised. Showroom staff do not want to no, you are made to feel invisible, would not recommend them to anyone. Try other suppliers.”
