Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

“Stayed at applegrove country park in Scarborough, on arrival found our accommodation to be more a caravan than a lodge. Paid £588 for 4 nights in a delux 3 spa, if this was deluxe I would hate to see a basic. The site was secluded as advertised, on entering the accommodation it felt dirty. My husband sat on the 2 seater sofa and immediately found someone's vape that had been left behind. The bed setee in the front room was ready for the tip and could not be sat on, Luckily there was only 2 of us and it was not required as a bed. The main bathroom smelt of damp/urine and the radiator leaked. Utensils in the kitchen drawer and the inside of the oven were dirty obviously hadn't been checked in-between guests, luckily there were only 2 of us as there was not enough bowls / cutlery for 6 people. The main bedroom was about the best room the bed was comfortable and the on suite toilet was clean and smell free. John the on site handyman and a lady who we never met but spoke to a couple of times were always very helpful. Left a day early as could not bear to spend another uncomfortable evening in the living area. We have stayed at a few places advertised through hoeseasons and this is the only one we have not been happy with”

Helpful Report

Posted 5 years ago

“I had a holiday booked in the UK for May 2020 that was cancelled due to the COVID pandemic. I requested a refund in July, was told that the bank transfer had been initiated in September, and yet I have still not received the funds. The company has been very poorly responsive. I am extremely concerned that I will never received my money back.”

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Posted 5 years ago

“I had a holiday booked in the UK for May 2020 that was cancelled due to the COVID pandemic. I requested a refund in July, was told that the bank transfer had been initiated in September, and yet I have still not received the funds. The company has been very poorly responsive. I am extremely concerned that I will never received my money back.”

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Posted 5 years ago

“My partner and I didn't think it was worth the money. And the caravan was dirty nothing like the one photo on the internet, if you'd put up a honest picture we would not have paid nearly £.600 ,l love west Sussex but feel I've been RIP off”

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Posted 5 years ago

“Very poor!!! I had a major complain about some of the services provided by caravan park we have stayed at. Absolutley no response! Find it very unprofessional. Defenetly wont be booking with them ever again!”

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Posted 5 years ago

“we booked a Gold 2 caravan at stanwix holiday park, we booked this caravan because on the hoseasons web site it showed an armchair in it. We paid £100 extra for this caravan because of the better seating. When we got there we were disapointed there was no armchair, we complained to stanwix but they said it was Hoseasons fault for showing the wrong picture. The picture they showed was for a Gold 3 caravan. I have complained to Hoseasons through resolver and through an email but they have not bothered to reply. We have booked through them before but not again”

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Posted 5 years ago

“Hoseasons may be giving refunds/vouchers for cancellations relating to Covid but they are still taking the full deposit if you cancel a 2021 booking without providing any options to rebook or offering a credit note/voucher against another booking, and that's even if you have insurance - shameful.”

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Posted 5 years ago

“If there was a minus i would! I am a Nurse working through this hard time to support my family and patients. I was forced to move my march holiday as they wouldnt refund then. I am due to go in October. They will now not refund me because i dont have cancellation insurance. Even though the holiday park does not have any entertainment on pool shut restaurants shut and pub closed at 10. I paid for a full service and have to go in October to sit in a caravan and do nothing with my three year old! Disgusting”

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Posted 5 years ago

“Booked for a couple of nights away in Caerwys. Money taken. Arrived after 90 min drive to be told Hoseasons shouldn’t have accepted our booking as the accommodation was already taken. The accommodation manager also informed me that they had a number of similar issues with Hoseasons over the last few months. The manager contacted Hoseasons who assured her they would call me back to discuss alternatives. They did not. I called Hoseasons but after 70 mins was unable to get through so ended the call. We then returned home. What a shambles. After (belatedly) reading these reviews I would never book through this company again. I’ll also be leaving these comments on lastminutecottages.com As I thought I booked through them but was only informed post-booking that Hoseasons were involved. My advice? DO NOT BOOK THROUGH HOSEASONS!”

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Posted 5 years ago

“We went to Bowland fell tosside. We booked with hosea s not Bowland fell issue. The mattress the springs coming through very uncomfortable. The caravan was supposed to be luxury dog caravan carpet was bit dirty. The bedrooms no lights near beds. No curtain at the door so when you come out small bathroom people could see the shadow of you. Toilet was right near the door there were no shelfing to put our stuff on. We had a caravan there years ago and it was standard less money 2 bathrooms and a balcony. I fried to email hoseans but the site busy. Bit disappointed”

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Posted 5 years ago

“I am absolutely DISGUSTED with the service I have received from your company via Cottages.com. Because of the illness of one of the party we were unable to undertake the booking we had made. Rather that lose the deposit paid I have tried on MULTIPLE occasions, over several weeks, to contact someone by phone and email in an effort to reschedule the date. I appreciate that you may have a high volume of calls but it is unacceptable to be expected to wait for more that 30+ minutes , minimum, to speak to an operator and incredibly frustrating that there has been NO response to any emails. I have now just recieved an automated phone call because I didn't respond to your email saying payment was due within 24 hours the booking has been cancelled and therefore the deposit will no doubt be forfeited. I wish I'd been able to respond!! !!! Once again I was unable to get through on the phone within the 24 hrs and no one responded to email resulting in no holiday and loss of money. Our party are incredibly disappointed at this situation and the person who is unwell is left feeling guilty. I would be very grateful, but somewhat surprised, if I received some sort of response to this post.”

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Posted 5 years ago

“Total inability to contact, no response to emails, letters and phone ringing off the hook for hours. Lost holiday and money as not able to confirm anything regarding booking disgusting”

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Posted 5 years ago

“Booked 7 nights at Appley cottage, Exmoor Lodges, Somerset. Very pretty and cottage was immaculate, didn't realise on paying that they charge £50 each for animals as well as people! First evening we enjoyed the hot tub and then sat watching TV with the door open and someone waltzes in! They explained that it was to check the hot tub, which we were aware happens, what we weren't aware of was that they don't give any prior notice ie text message to say on way etc. Suppose you had a personal affliction (we don't have ) it would be polite for them to say that they were coming in 10 mins? When we complained we were spoken to with contempt and insulted with questions such as 'what have you got to hide'?. If i want a holiday with hosts i would book a B&B, this was self catering ie private and although i completely understand that the hot tubs have to be checked i really think that they could send a text to let their guests know that they were coming and if a guest isn't happy it might be nice if instead of talking down to them that they tried to explain in a pleasant manner. I've read other reviews that are mainly good but the odd few seem to be along similar lines as our own experience ie Diana and Gary are lovely hosts until anyone complains. Never again. Sticking to Brean Sands ☺”

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Posted 5 years ago

“Sneaky hoseasons. Booked a holiday and a few days later they emailed to say, I gave to leave £100 against loss or damage and this will be paid back 7 days after departure. They dont state that in the booking.”

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Posted 5 years ago

“Be wary!! Hoseasons let me book a 7 night break to start on a Saturday to Saturday.. however the holiday park only do breaks Friday to friday. I booked 3 weeks previous and the hol park notified hoseasons numerous times!! Hoseasons notified as at 5pm day before travel we ended up with 6 night stay!!!”

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Posted 5 years ago

“Booked an Easter break which was cancelled due to Covid.Re booked with the E voucher.Arrived at our holiday park on Friday 4th September and was told we weren't booked in.There were four adults which included my 80 year old mother.The rep was really unhelpful and said it was our fault the payment had not gone through.She even said could she speak to someone else as I did not understand her.I told her we were 4 hrs from home and she said we would have to find our own accomadation.she didnt look for any other parks.It was 5 on a Friday and she wanted to get home.Have booked for 10 years but wont be booking again.”

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Posted 5 years ago

“Last year, when booking our holiday, we paid a higher deposit as we wanted less to pay in the months closing towards the holiday. We also paid extra for insurance. At the time of booking, nobody could have envisaged Covid and the huge impact it would have. Covid aside, we got some upsetting and bad news about my mum's health after we had booked the holiday. Irrespective of Covid, my mum would not have been unable to attend the holiday, so we started to try to contact yourselves. After many phone calls with no answer, emails via your contact us address with no response and fb message, we still were unable to get any response.We started this in May. We eventually got a response after our holiday date of August, asking us to fill a form of cancellation. We filled this out and included the letter from the doctor (which actually costs us too). We then get a response of you'll get £75 refunded. This is disgraceful considering, the amount of calls and time to get hold of someone. May I add that smaller companies have managed to give full refunds. Reading the complaints on fb we are not the only ones and we will not be recommending or supporting Hoseasons in the future.This has caused unnecessary stress for our family, including my terminally ill mum. We are very disappointed, and sickened by your customer service. To have paid £200 in all good faith, fully intent on taking the holiday, to receive just £75 in a refund, when we paid insurance, is simply shameful considering we couldn't take the holiday due to terminal illness. You claim that it is lower than the deposit because of an administration fee. I'd really like to know how you can justify that. £125 for someone to refund us £75? You certainly were not administering much for us between May and September as nobody could be bothered to answer me. For the time I've had to take contacting you with no response until after the event, it should be me charging you an administration fee. I'd be grateful if someone could consider if they think you've been fair were you in my situation.”

Helpful Report

Posted 5 years ago

“Last year, when booking our holiday, we paid a higher deposit as we wanted less to pay in the months closing towards the holiday. We also paid extra for insurance. At the time of booking, nobody could have envisaged Covid and the huge impact it would have. Covid aside, we got some upsetting and bad news about my mum's health after we had booked the holiday. Irrespective of Covid, my mum would not have been unable to attend the holiday, so we started to try to contact yourselves. After many phone calls with no answer, emails via your contact us address with no response and fb message, we still were unable to get any response.We started this in May. We eventually got a response after our holiday date of August, asking us to fill a form of cancellation. We filled this out and included the letter from the doctor (which actually costs us too). We then get a response of you'll get £75 refunded. This is disgraceful considering, the amount of calls and time to get hold of someone. May I add that smaller companies have managed to give full refunds. Reading the complaints on fb we are not the only ones and we will not be recommending or supporting Hoseasons in the future.This has caused unnecessary stress for our family, including my terminally ill mum. We are very disappointed, and sickened by your customer service. To have paid £200 in all good faith, fully intent on taking the holiday, to receive just £75 in a refund, when we paid insurance, is simply shameful considering we couldn't take the holiday due to terminal illness. You claim that it is lower than the deposit because of an administration fee. I'd really like to know how you can justify that. £125 for someone to refund us £75? You certainly were not administering much for us between May and September as nobody could be bothered to answer me. For the time I've had to take contacting you with no response until after the event, it should be me charging you an administration fee. I'd be grateful if someone could consider if they think you've been fair were you in my situation.”

Helpful Report

Posted 5 years ago

“Booked a recent spa lodge holiday with Hoseasons. Two features of the booking were an option for an early check in (for an additional fee) and their “Safer Stays” principles. The site subsequently advised that early (2pm) check-in was not available because it was necessary as part of the safer stays principles to maximise the time between check out and new guests checking in. This was to allow greater time for cleaning and that cleaning disinfectants need at least 1hr to dry. When we arrived at 5pm, we were told that the lodge was not ready because there was a cleaning staff shortage. We eventually checked in at 7pm and it was obvious that the cleaners had only just finished and that they had been rushing. I have tried to make contact with Hoseasons to a) ask for a refund of my early check-in fee, b) to complain about the additional 2hr wait and c) to complain about the obvious failure to follow their safer stays policy. I have written 3 times and tried phoning them 3 times (waiting for 20minutes each call) and have still not received a reply......Very very poor customer service and yet another thing to complain about! I appreciate that it is Hoseasons supply chain who arrange the cleaning regimes so while this may not be Hoseasons direct fault, I did purchase my holiday from Hoseasons and have no re-course against anyone else. At the very least Hoseasons could acknowledge my emails and offer a refund of the fee that they should never have taken!”

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Posted 5 years ago

“Holiday review Spent a week at Summerfields, Scratby, Great Yarmouth. Clean chalet cannot complain about that. However it needed more sockets in the bedrooms as there was only a socket by the heater. Only one side of the toaster was working. Mobile Data is very poor inside the chalet and around the site. WiFi mainly inside show bar and outside reception area. Needed more pillows on the single beds as the ones supplied were extremely flat. The double room had a small double bed which was not ideal. Cutlery were OK but missing a knife and fork on arrival but when reported they were delivered promptly which is a plus. No issues with the cooker, fridge or kettle, all working well. Need to have designated smoking areas as some guests lit up selfishly in front of us outside of the Reception area. There was no social distancing in the show bar area (a breeding ground for coronavirus) No one followed the one way system in the arcade and hardly anyone wearing masks, despite there being signs. The workers in the arcade were not reminding people of the one way system nor advising the wearing of masks. Despite these negative comments, I would still go back to Summerfields as its a generally lovely site and area is excellent for walks to the amazing beach which is about 7 mins walk. The cleanliness of beach was amazing and everyone adhered to social distancing.”

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Posted 5 years ago

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