Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 809 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

Write Your review

Tell us how Hoseasons made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting attitude to the safety and welfare of customers. We had a short break booked through Hoseasons but a couple of days before we were due to go, my young son started displaying Covid symptoms. We immediately had a test but as the results did not arrive before our holiday was due to start, we adhered to Government guidelines and did the responsible thing and cancelled our holiday. Even though we provided proof of having to self-isolate, because the results we received the day after our holiday should have started were negative, Hoseasons are refusing to refund us. What sort of company has such little concern for it's customers and other holidaymakers, as well as a disregard and disrespect for the advice we are to follow? Hoseasons are absolutely disgraceful and should hang their heads in shame”

Helpful Report

Posted 4 years ago

“Due to COVID I was unable to arrive in England for my narrowboat holiday from the US. However it turns out that HOSEASONS had already canceled my holiday with Andersen Boats. From HOSEASONS to Andersen Boats; "This was cancelled down at loss of deposit £400 but didn't realise he'd paid you his balance. We will need his bank details to action his balance of hire refund." Not only that but my receipt states: "Non-refundable Security Deposit of £60" NOT £400! As it appears I would have arrived in the UK after a 14 hour flight, and 4600 miles with NO NARROWBOAT!”

Helpful Report

Posted 4 years ago

“We stayed in an Orchard Lodge in Maldon Essex. We had a spotless lodge! It was warm, homely, comfortable, quiet and just perfect! We booked last year and paid under £300 for 3 nights. I can see prices have gone up so much since we booked, as we were going to book again. Hot tub was lovely and clean, comfortable bed. Would definitely recommend, but at a reasonable price.”

Helpful Report

Posted 4 years ago

“we recently booked a caravan in windermere and it was dirty. the shower was dirty and the bedlinen didn't smell fresh. also a damp smell in the caravan. since we came back, I have emailed hoseasons, opened up a resolver case and spent hours on the phone trying to get someone to answer. we sent lots of photos to show the state of the caravan and i stilI haven't had a response in nearly 6 weeks. I have booked with hoseasons before but never again!!”

Helpful Report

Posted 4 years ago

“I cancelled my booking months ago and you continue to ignore my emails, messages and STILL haven't refunded me!”

Helpful Report

Posted 4 years ago

“In August I had to cancel a trip to Scotland in October due to Covid. I understand how these companies are struggling so accepted a voucher for £220 which was the amount paid at the time. So using the voucher I booked something else with them a lot closer to home and paid an extra £225 at the start of October to fulfill the full balance. It is now against the law for me to take that holiday. They offered a refund or voucher, I was going to accept the voucher but seen it had to be used by Dec 31, I thought this was unfair so requested a refund. They have only refunded me the £225 I paid in October and not the full £445 so have effectively stolen the initial £220 off me. Can't get through to anyone anywhere to discuss, although I know what the answer will be when I do! Used them several times before without hitch, but they say the measure of the company is how they deal when things go wrong. Using that method, stay well away from these thieves!”

Helpful Report

Posted 4 years ago

“COVID UNSAFE!!!!!!!!!!!!!!! When we arrived our first impressions was what a lovely caravan, but on closer inspection we found that we had no plug or bowl for the kitchen sink, also there were greasy marks all over the microwave door (obviously not cleaned) and a broken toilet seat. As for the frying pan it looked as though it had mouse droppings inside, but even that was being used to catch a drip from a leak under the sink. (Photographs attached) Now correct me if I am wrong but I was under the impression that the accommodation was going to have a stricter cleaning regime because of the Covid Virus. If this is so, why were these serious health problems not picked up on. As soon as we came across these problems I contacted the main reception who said that “they would get them sorted”,but after waiting a day I went to the reception again and was told that housekeeping was told about the problems but they had gone home for the day (Saturday) expecting them to come and sort the problems on Sunday was a waste of time because nobody came. We complained again on Monday and Tuesday but every time we complained we were fobbed off and was made to feel that we were nit picking. So we had to use kitchen roll for a plug in the kitchen sink all week, and by Monday we had purchased our own disinfectant to give everywhere a thorough clean Also when enquiring about a remote control for the fire I was told “Oh no we don't supply them” Well my answer is put the controls where we can reach without having to get on the floor and put your hand blindly up inside the fire!!! I got the impression that they were working on a shoestring BUT I think that has compromised our safety I would appreciate your comments before I escalate this complaint. THIS COMPLAINT WAS SENT BACK IN SEPTEMBER AND I HAVE NOT RECEIVED ANY REPLY.”

Hoseasons 1 star review on 20th October 2020

Helpful Report

Posted 4 years ago

“Hoseasons are happy to take your money but will not answer the phone or call back when they say they will, do not waste your money booking with them!”

Helpful Report

Posted 4 years ago

“I need to cancel my holiday. I have sat on a phone for hours on end tryingbto contact them. I have FB messaged them, Tweeted them, emailed 4 times. Sent an email to complaints, saying i beed to cancel my holiday which i am due to go on in 4 days. Got a reply saying they will be in touch within 28 days!!! What a joke of a company. Disgraceful customer service!”

Helpful Report

Posted 4 years ago

“Burnbake Lodges Dorset stayed 28th sept for 4 nights absolutely fantastic accommodation, couldn't ask for more. Our second stay this year and third stay altogether, lodge is well equipped comfortable and clean. Will definitely book again 😊”

Helpful Report

Posted 4 years ago

“Stayed at applegrove country park in Scarborough, on arrival found our accommodation to be more a caravan than a lodge. Paid £588 for 4 nights in a delux 3 spa, if this was deluxe I would hate to see a basic. The site was secluded as advertised, on entering the accommodation it felt dirty. My husband sat on the 2 seater sofa and immediately found someone's vape that had been left behind. The bed setee in the front room was ready for the tip and could not be sat on, Luckily there was only 2 of us and it was not required as a bed. The main bathroom smelt of damp/urine and the radiator leaked. Utensils in the kitchen drawer and the inside of the oven were dirty obviously hadn't been checked in-between guests, luckily there were only 2 of us as there was not enough bowls / cutlery for 6 people. The main bedroom was about the best room the bed was comfortable and the on suite toilet was clean and smell free. John the on site handyman and a lady who we never met but spoke to a couple of times were always very helpful. Left a day early as could not bear to spend another uncomfortable evening in the living area. We have stayed at a few places advertised through hoeseasons and this is the only one we have not been happy with”

Helpful Report

Posted 4 years ago

“I had a holiday booked in the UK for May 2020 that was cancelled due to the COVID pandemic. I requested a refund in July, was told that the bank transfer had been initiated in September, and yet I have still not received the funds. The company has been very poorly responsive. I am extremely concerned that I will never received my money back.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“My partner and I didn't think it was worth the money. And the caravan was dirty nothing like the one photo on the internet, if you'd put up a honest picture we would not have paid nearly £.600 ,l love west Sussex but feel I've been RIP off”

Helpful Report

Posted 4 years ago

“Very poor!!! I had a major complain about some of the services provided by caravan park we have stayed at. Absolutley no response! Find it very unprofessional. Defenetly wont be booking with them ever again!”

Helpful Report

Posted 4 years ago

“we booked a Gold 2 caravan at stanwix holiday park, we booked this caravan because on the hoseasons web site it showed an armchair in it. We paid £100 extra for this caravan because of the better seating. When we got there we were disapointed there was no armchair, we complained to stanwix but they said it was Hoseasons fault for showing the wrong picture. The picture they showed was for a Gold 3 caravan. I have complained to Hoseasons through resolver and through an email but they have not bothered to reply. We have booked through them before but not again”

Helpful Report

Posted 4 years ago

“Hoseasons may be giving refunds/vouchers for cancellations relating to Covid but they are still taking the full deposit if you cancel a 2021 booking without providing any options to rebook or offering a credit note/voucher against another booking, and that's even if you have insurance - shameful.”

Helpful Report

Posted 4 years ago

“If there was a minus i would! I am a Nurse working through this hard time to support my family and patients. I was forced to move my march holiday as they wouldnt refund then. I am due to go in October. They will now not refund me because i dont have cancellation insurance. Even though the holiday park does not have any entertainment on pool shut restaurants shut and pub closed at 10. I paid for a full service and have to go in October to sit in a caravan and do nothing with my three year old! Disgusting”

Helpful Report

Posted 4 years ago

“Booked for a couple of nights away in Caerwys. Money taken. Arrived after 90 min drive to be told Hoseasons shouldn’t have accepted our booking as the accommodation was already taken. The accommodation manager also informed me that they had a number of similar issues with Hoseasons over the last few months. The manager contacted Hoseasons who assured her they would call me back to discuss alternatives. They did not. I called Hoseasons but after 70 mins was unable to get through so ended the call. We then returned home. What a shambles. After (belatedly) reading these reviews I would never book through this company again. I’ll also be leaving these comments on lastminutecottages.com As I thought I booked through them but was only informed post-booking that Hoseasons were involved. My advice? DO NOT BOOK THROUGH HOSEASONS!”

Helpful Report

Posted 4 years ago

“We went to Bowland fell tosside. We booked with hosea s not Bowland fell issue. The mattress the springs coming through very uncomfortable. The caravan was supposed to be luxury dog caravan carpet was bit dirty. The bedrooms no lights near beds. No curtain at the door so when you come out small bathroom people could see the shadow of you. Toilet was right near the door there were no shelfing to put our stuff on. We had a caravan there years ago and it was standard less money 2 bathrooms and a balcony. I fried to email hoseans but the site busy. Bit disappointed”

Helpful Report

Posted 4 years ago

Hoseasons is rated 2.0 based on 809 reviews