Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 809 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Anonymous

Anonymous // 01/01/2019

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“very clean caravan great location in north wales Rhyl”

Helpful Report

Posted 4 years ago

“I booked a wheelchair friendly caravan holiday for July 2020 for me and my sister who has cerebral palsy. Paid a deposit of £125 plus cancellation insurance of £47. As we couldn’t take it in 2020 I rebooked for July 2021. Surprise surprise the price was increased. Unfortunately since then my sister developed terminal cancer and is now on end of life care. The process of cancelling our holiday went smoothly I had to send in a doctors report of her condition and I received a prompt response from the insurance company confirming the cancellation and refund of £18 !!!! I queried this and was shocked to learn that they charged £60 admin fee. Whatever they had to do to cancel this booking surely wouldn’t have taken more than 10 minutes.”

Helpful Report

Posted 4 years ago

“Do not use. Avoid at all costs, save yourself the headache and money and just book direct with the campsite or whoever you want to holiday with. Money grubbing company that refuses to give back any deposit when they can no longer provide you with the holiday you booked even though the site you are staying with has no problems doing this. They even charge a large cancellation cover that is useless as it does not allow you to cancel when they can no longer provide you with the holiday you booked. Terrible company. Terrible customer service - if you can get hold of anyone. Has been a costly nightmare and will never use again and will do my best to ensure that no one I know will ever book anything through this company. Hoseasons have single handedly ruined what was supposed to have been our first family holiday and is now a £200+ learning experience. We booked a four day break through this company at the end of 2019. Then covid. To rebook for the 2021 summer this company almost doubled the cost for those 4 days and 'advised' that we take out the cancellation cover at a cost of £57. Well this year we still can't have our holiday as we planned it. No fault to Hoseasons however the costs to rebook again increased massively but strangely enough were much lower on the campsites website who incidentally fully refund and charge a much lower fee for the cancellation cover. Needless to say we cancelled outright with Hoseasons and have rebooked with the campsite, even upgraded to a much nicer caravan and all less than what Hoseasons were charging for the slightly better than basic caravan for the same 4 nights. And their cancellation cover surprisingly has so many clauses that it's not worth the paper its electronically written on. Well apart from to them as they gained another £57 out of us for nothing. Shame that the company is so money hungry that we are out all this money and they simply don't care. Either way they win. You holiday with them they get paid. You cancel your holiday with them they get paid. Thanks Hoseasons, you suck.”

Helpful Report

Posted 4 years ago

“Due to covid we wanted to do some staycations decided to go with HOSEASONS WHAT A TOTAL JOKE OF A COMPANY. Customer services are non existent wanted to cancel 1 holiday, of 3, after several phone calls emails Im still waiting for some sort of response. QUICK ENOUGH TO TAKE YOUR MONEY. NEVER AGAIN I can wait until I can fly again. PLEASE GO WITH SOMEONE ELSE”

Helpful Report

Posted 4 years ago

“If I could give zero I would. HORRENDOUS customer service. Booked and had to cancel. They then told us that we would lose more than original £100 deposit ( we cancelled 2 weeks after booking after calling every day for a week!) it was nearly £400! It is not in their cancellation policy but in the deposit section! Underhand and feel like I have been violated. Ignorant man on the phone who found it all quite amusing. AVOID this company. Happy to steal your savings and by reading reviews we are not alone. Let’s hope others realise and not book! Useless trying to call them. They obviously do not know how to answer a phone or reply to an email. Just awful.”

Helpful Report

Posted 4 years ago

“Trying to get hold of them via phone and it's almost impossible. I originally had a hot tub cottage booked for the holidays (I booked this last Sep) anyway in Feb they phoned me and said that the holiday place had "accidentally" double booked it. This was an £1100 holiday which when I went on the site had changed to nearly £2000 for the same week (obviously they decided to get more for the week I'd already booked) so I re-booked from slim pickings a caravan in Sussex but I've been looking at the Google and trip advisor reviews and it's just awful and nothing like the booking I originally had. Can you get through to them to cancel? Nope, I don't care if they keep the deposit I just don't want to be charged more for a holiday I don't want to go on.”

Helpful Report

Posted 4 years ago

“Hoseasons,are renting out Lodges,for Countrywide Park Homes.These,are ex Dream Lodge sites.Which,are Dangerous and Unsafe.2, Women were RAPED on, Hornbeam Country Park,and Alder Country Park,is next door to a Sewage Treatment Plant.Numerous, Holiday Makers,have suffered 3rd degree burns and Ecoli and Food poisoning from restaurant.They,also had a Convicted Peadophile working on Site.No, Insurance and numerous and dangerous liability,s . Avoid at all Costs.”

Helpful Report

Posted 4 years ago

“I have been contacting Hoseasons since the middle of January. No response via email, a terrible unhelpful response via messenger, I did start to get a reply via Twitter but I am now being ignored and it has been more than a week. Very poor service especially when I have been a yearly customer for over 10 years. I feel like they are not replying on purpose so I am backed into a corner and lose my money, as they have been given my circumstances and just refusing to reply it seems! Very poor service!”

Helpful Report

Posted 4 years ago

“I can't find the right words to describe how rubbish customer service they have, I can't feel safe to stay in any of their premises after what they did to m//e in front of my four kids , rang twice , once the agent shut the line in my face , the second i was recording the call and the agent was aware , then she swore at me while kids listening (fk as hole ) '...the recording call link will be added soon ...all this because i was requesting confirmation if the holiday i booked on 09.04.2021 will take place or not”

Helpful Report

Posted 4 years ago

“Absolutely shocking. Have contacted watchdog after no reply from CEO email or on social media. Told to wait 3 months for a refund 😡”

Helpful Report

Posted 4 years ago

“Booked a week in April 2021 last year & paid £300 deposit, for cottage in Devon, no communication whatsoever during covid lockdown, no emails received. I looked at their website & it expressed would be in touch as to whether bookings would be refunded due to cancellations & covid lovkdown so waited for contact. No contact. Received email yesterday 8th Feb saying we have lost deposit & have cancelled our holiday !!! I called twice & was told they did send email but could not forward on as had no means of doing so !! Was told email hoseasons.co.uk but this is incorrect. Have tried Resolver after calling again & customer agent abruptly & impolitely answered " yes what is it" & then cut me off! Oh my goodness, absolutely disgusting. I am so upset & completely flattened by whole sorry saga !! Hoseasons / Awaze you should be ashamed!! Never ever again!!”

Helpful Report

Posted 4 years ago

“I have been forced to cancel my holiday on the Norfolk Broads next July. Hoseasons acknowledged the cancellation but after 3 months 7 emails 4 telephone calls requesting a refund of monies paid no one has had the decency or curtesy to reply. NEVER AGAIN Hoeseasons”

Helpful Report

Posted 4 years ago

“I tried to cancel a booking I has made during COVID for Easter. Due to their ridiculous cancellation policy, they refused to let me cancel even though I gave them two months notice. After I cancelled the booking, I reconsidered and tried to have the deposit transferred to a booking in the future, and they refused to undo my cancellation, so they've just pocketed £300 of my money - absolutely disgraceful way to treat customers.”

Helpful Report

Posted 4 years ago

“I would advise anyone NOT to bother with Hoseasons for holidays. They take your money then don't give you a receipt or any confirmation of your booking. I have rung them 3 times for confirmation that said they would send this but no email or letters.”

Helpful Report

Posted 4 years ago

“In October 2020, I booked a weekend break for early February 2021. Following the government announcement in January 2021 restricting travel, Hoseasons immediately emailed me offering a transfer or refund. I decided on a refund and they duly completed this within a week. I am truly impressed with the efficiency of their service (this has certainly not been my experience with other companies) and I will have no hesitation booking with Hoseasons again. Well done, keep up the great customer service.”

Helpful Report

Posted 4 years ago

“Not the best company to book via was told would receive military discount once booked I have booked now they are refusing to apply the military discount they are a nightmare to get hold off via the phone contact them via social media and or email they take days to respond do not recommend this company”

Helpful Report

Posted 4 years ago

“We have been on two holidays with hoseasons and booked a third small trip after first lock down. We did not know at that point there would be a second lock down. We are travelling with someone with special needs who has type 1 diabetes, therefore is a high risk. We are now possibly unable to travel because of covid 19 but because boris announcement falls after are deadline to cancel, we have been forced into canceling and loosing £100.00. Hoseasons should be more sensitive towards people travelling with special needs adults. They should also appreciate the risk we took in booking a holiday during these times and supporting there buissness. 100 pounds in exchange for regular, and future custom is bad buissness ethic. We won't be booking with them again.”

Helpful Report

Posted 4 years ago

“I have booked 2x holidays with Hoseasons over the last 2 years. The first holiday we went on was very nice, as explained and price was good. The second holiday we booked with Hoseasons was cancelled unfortunately due to Covid-19, i requested a refund and it came through within a week. Would recommend them to anyone and would happily book through them again.”

Helpful Report

Posted 4 years ago

“I tried endless times to cancel our holiday and get a refund . I waiting kn the phone for an hour and was cut off . I booked a week for October half term , covid restrictions and lockdown areas with my child who has ocd wasnt going to happen . I have 3 kids adhd asd spd anxieties the attitude of Hoseasons was it's too late to cancel that was after I replied to an enjoy your holiday email . Other emails refused to recognize my email address or booking details on there web page. The response was Scotland dies have travel restrictions but its bot legally binding . My childs upset meant nothing , the fact I scrape all year to pay for a week away meant nothing .”

Helpful Report

Posted 4 years ago

“Disgusting attitude to the safety and welfare of customers. We had a short break booked through Hoseasons but a couple of days before we were due to go, my young son started displaying Covid symptoms. We immediately had a test but as the results did not arrive before our holiday was due to start, we adhered to Government guidelines and did the responsible thing and cancelled our holiday. Even though we provided proof of having to self-isolate, because the results we received the day after our holiday should have started were negative, Hoseasons are refusing to refund us. What sort of company has such little concern for it's customers and other holidaymakers, as well as a disregard and disrespect for the advice we are to follow? Hoseasons are absolutely disgraceful and should hang their heads in shame”

Helpful Report

Posted 4 years ago

Hoseasons is rated 2.0 based on 809 reviews