Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 809 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful the way this company have dealt with Covid shutdown. Not directly offering refunds, but instead offering vouchers to rebook for the following year, where prices have been increased over 15%. Absolutely shameful taking advantage of customers in such a difficult time and fully deserved of any inevitable penalties they will receive from the trading standards investigation currently underway. I will certainly not be using Hoseasons again and will be lodging a complaint with trading standards myself.”

Helpful Report

Posted 5 years ago

“Oh dear HOSEASONS you are doing so much damage to yourselves. Your just not handling this crisis at all. Now come on treat your customers well and you will get repeat business but the way your going your getting rid of us all. I am particularly upset because I even paid an extra Insurance against cancellation because we had hoped to take our grand children ( so we thought well just in case ) and their Mother who particularly needed a break being an NHS Doctor. We all realise it will take time but just give us, your customers some confirmation and advise that you will refund our money within a timescale as stated by law. All it takes is an email to all your customers, after all we are Only asking for our own money to be refunded. We don’t want compensating just our own money refunded ! So come on save your company and start to do the right thing.”

Helpful Report

Posted 5 years ago

“Tried to get in touch with Hoseasons (literally all day) to see if we could still go on holiday in August due to coronovirus and remainder of money due in June . All phones saying go on line which I did but were unable to answer my question. Just need to speak to a member of staff, a person with a very easy question but impossible as all phone lines not available! Other companies have staff answering calls, even in these difficult circumstances. Ridiculous . Will have to end up cancelling holiday when we could have moved it to a different date etc. Or even kept the August holiday. Just needed advice . Will think twice about Hoseasons holidays again.”

Helpful Report

Posted 5 years ago

“Refusing to refund after my hoilday was cancelled by them due to covid 19 I can't rebook next year but still refuse refund terrible company have complained to CMA”

Helpful Report

Posted 5 years ago

“Shocking customer service. I await my cash refund as soon as possible. Other customers take my advise and please do not accept a voucher.”

Helpful Report

Posted 5 years ago

“Have been waiting since 21/3/2020 when I emailed my holiday due to working in the nhs and not taking holiday for 6th June. No reply since sent me the invoice for another £400. Trying to get £200 deposit back I can’t afford to lose.”

Helpful Report

Posted 5 years ago

“Really bad handling of COVID19 - not giving refunds, vouchers terms are poor and can't get through to anyone via email or the phone.”

Helpful Report

Posted 5 years ago

“I have booked a holiday with hoseasons and I have now come out of work because of the cronra virus I have asked to cancel because of they said I wouldnt get back the money we have paid them plus we would have to pay them 25.00 because we haven't paid the rest of the holiday I believe they are out of order if it wasnt for the virus we would still be going but we are unable pay”

Helpful Report

Posted 5 years ago

“Avoid Hoseseasons, they've cancelled our holiday and will only offer a voucher and to re-book later which will be more expensive and we would have to fund the difference. Will book directly with site next time...your time is up Hoseseasons”

Helpful Report

Posted 5 years ago

“Took 1 hour to speak to someone about refund to be told there's a delay which took a matter of seconds”

Helpful Report

Posted 5 years ago

“I have had to postpone my wedding which was booked for 02-05-20 due to the coronoviris. I contacted hoseasons to rearrange the booking of Kingfisher lodge in Palgrave, Diss, Norfolk. Hoseasons bent over backwards to meet my needs and their communication has been outstanding. I had a prompt refund as the lodge is cheaper in November than in May and the owner of the lodge couldn’t have been more helpful and sympathetic to my situation. I am devastated that my wedding cannot go ahead after years of planning but the fact that I can still stay in the beautiful lodge for my wedding break including the night of my wedding has cheered me up immensely. Thank you so much hoseasons, I will definately be recommending and using you in the future.”

Helpful Report

Posted 5 years ago

“Hoseasons bankruptcy is looming you won’t get away with not giving people there money back it’s you that will pay in the end . You will ever recover from this ,the public never forgets .”

Helpful Report

Posted 5 years ago

“Dont worry people further to my last post i contacted my bank (RBS) they started a claim and 3 weeks on they have just refunded my money in full (RBS not useless hoeseasons) as long as you have paid in the last 3 months via card you can get it back from your card issuer Thankyou”

Helpful Report

Posted 5 years ago

“I don’t know what’s worse..Hoseasons or COVID19?”

Helpful Report

Posted 5 years ago

“Won't refund me my money. I work with the public and will be letting everyone know not to book with them absolutely disgusting.”

Helpful Report

Posted 5 years ago

“completely useless immoral, stealing NHS key workers money and the rest of their customers avoid avoid avoid!!!!”

Helpful Report

Posted 5 years ago

“See comments on Hoseasons web site. These results are skewed. Trustpilot scores not updated for over a week. The 5 star comments posted are fabricated, they are removing people from their Trustpilot site because they do not want to hear the truth!”

Helpful Report

Posted 5 years ago

“Hoseasons were on Watchdog the other week and gave a customer a full cash refund..why not everyone else who they owe money to...it can’t be one rule for one and not for the other surely?”

Helpful Report

Posted 5 years ago

“Rhymes with trap!! Just want my pennies back! Contact me ! Can't talk to a manager!!”

Helpful Report

Posted 5 years ago

“Awful customer service. Don’t answer the phone. I’ll book direct next time.”

Helpful Report

Posted 5 years ago

Hoseasons is rated 2.0 based on 809 reviews