Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

“We were returning and loyal customers having booked with them previously with our young family. We booked into a resort called Canterbury reach & they put us in lodge number 3 , which was as we expected and upto the standards we required. Now here is where I am fuming with both the lodge owners themselves and especially this Hoseasons company. Our kids bedroom had the worst smell of urine and ammonia which we discovered quickly came from a 1.5ft very damp stain on the carpet at the end of the bed. It was toxic and pungent beyond belief. We complained immediately as honestly nobody besides an animal ( which obviously caused this) could sleep in the room. The maintenance guy came and when he entered the room his face dropped with the overpowering smell hitting him. They sent cleaners again but it did nothing to remove it as it was just that bad. We complained again and the next day they once again tried to remove it, but in my opinion it had now seeped deep into the fabric and the floor underneath itself!! Our 4 year old wouldn’t sleep in the room and so caused a huge issue for us having only 2 bedrooms. I asked for some sort of compensation as a returning customer and as they had charged £570 for this 3 day break but they called me today and declined to do so ! I will never use this company again and will happily tell others how we were treated leaving children to sleep in a room which resembled a dirty dog kennels. Quite a disappointing and alarming experience especially over the Christmas period. Overall it’s been a terrible customer experience from what we thought would be a company we would continue to spend with 2/3 times a year.”

Helpful Report

Posted 5 years ago

“Hoseasons (WARNINING) they do not want to help if you have problems! Pursued a claim through Martin Lewis recommended resolver web site. They ignored all contact. Resolver moved us to ABTA who do not deal with them! Regardless of their claims...Shocking risk if you book with them and things don't go well...no recourse!!!!!!!”

Helpful Report

Posted 5 years ago

“contacted hoseasons after recently staying in one of there parks. The wildside park was a 4 * park and when we arrived the accomodation was shocking. The settee was covered in blankets to cover up the rips and tears all over the cushions. I was nearly electricuted in the shower when the shower head didnt fit correctly and shot water all over the bathroom including the ceiling and the lights. There was no lighting outside next to the hottub and i ended up falling and have big bruises all over. The bins were still full from the previous guests. The window didnt lock in the kitchen. We reported all this to hoseasons as they are representatives of the park and was informed by them that the park stated we had left the lodge in a "disgusting manner" so they could not get involved in this matter. The park are disgusting for lying. The lodge was not left in a disgusting state at all. The dishwasher needed emptying and the pots on the drainer needed putting away. The towels had all been put in the bath. I apologise we didnt strip the beds All i wanted was an apology and to inform hoseasons what they represent. Shocked by hoseasons response. We did have a good holiday but thats because we wasnt paying all that money to let the accomodation ruin it for us. We reported this to the onsite staff and were fobbed off and told the furniture was the responsibility of the owner and they had no control over over it. But they continued to rent it out as 4*. We was told over and over how short staffed they were and while i appreciate that i still paid a lot of money for the holiday and the staff shortages were reflected in our booking price. The overflowing bins from previous guests not being emptied and the stagnant water smelling in the dishwasher when we arrived were disgusting.”

Helpful Report

Posted 5 years ago

“Be very wary of booking with this company. They take your money but fail to provide you with the accommodation you booked. It cost us £355 for a weekend lodge break booked through booking.com. Neither company will take responsibility for the mess up but kept the money. Beware do not book with this company.”

Helpful Report

Posted 5 years ago

“Awful filthy dirty broken flooring out side no heating just got ignored got a nasty rash either from dirty pool or from the accommodation got pictures of it all and Hoseasons won’t take any blame and nor will the site we stayed at I’m taking it further as I find this rude on both sides admitting they were short staff but not taking the blame on anything I have pictures of proof I would not recommend to book with Hoseasons or stay where we stayed no staff to open slide at the pool stank off poo and the pool the other side sitting around drinking red bull and not allowing to give a chair up to anyone awful place”

Helpful Report

Posted 5 years ago

“l put a complaint in about staff being rude to me l rang hoseasons up who said they would phone towervans campsite, they did but apparently they won't hold any responsibility for me leaving my holiday l stayed one night l asked could l possibly have a bigger caravan van l was willing to pay the rude rude man said NO abruptly l suffer extreme anxiety this really embarrassed me and left my feeling very anxious he looked very angry at me l left the reception as l didn't want to cause a scene there was other people in there to make it worse. Hoseasons said they would send me an email to complain further as l thought l received no email l have never been with hoseasons before and nor will l again”

Helpful Report

Posted 5 years ago

“Over the last 10 years I've had quite a… Over the last 10 years I've had quite a few short breaks with hoseasons, many at bargain prices and many at what could be described as over the top prices depending on the time of the year I'm a disabled pensioner and so search for bargains whenever possible, a month ago I received an email off hoseasons telling me to check out the bargains they had on offer , within minutes of seaching my favourite area ie the English lakes I spotted a week in Windermere for £79 , this isn't unusual with hoseasons and they often have holidays at that price even in the lakes, depending at what time of the year, in fact their prices fluctuate so much a caravan or lodge can vary from £79 to well over a £1000 for the same accommodation. . I searched for this holiday and found it to be in December 2020, so quickly put down my £25 deposit, ( it was over a week before I noticed it was actually Christmas week 2020) confirming to my family that I'd picked us up a real bargain for next year I checked on the booking reference which showed everything to be in order and that I could pay off the balance in one payment or over 12 months. It was over a week before I noticed a missed call on my phone asking me to phone hoseasons, knowing this would be an hour long job just getting through the system I decided to decline the offer knowing if it was important they would phone back, it was over a fortnight before I got another call, I returned this call and as expected was kept hanging on the line for wey over half an hour, to be told they could not honour my holiday as it had been a mistake, by thus time I'd fully payed off the balance of the holiday which hoseasons had accepted and sent me out the recipts and directions to the holiday park...I hasten to add that I've picked up bargains like this before with hoseasons and have never had a problem as they have honoured the price shown, alas this time they are refusing to honour and using some feeble excuse that it was a mistake by a member of their staff when practising pricing, what a load of rubbish, I have screen shots throughout the whole process from photos of the caravan and site showing the price to the recipts and confirmations sent a month after the original booking...during this whole period I feel as though I've been talked to and received emails off robots,I've asked to speak to managers and have my booking explained in writing to no avail. ..My main argument over this holiday is that it's OK for hoseasons to price an holiday 1000% higher due to it being school holiday, but when they put up an holiday that they SAY ????was a staff eror that they can withdraw that holiday at will....One extremely annoyed customer.”

Helpful Report

Posted 5 years ago

“Over the last 10 years I've had quite a… Over the last 10 years I've had quite a few short breaks with hoseasons, many at bargain prices and many at what could be described as over the top prices depending on the time of the year I'm a disabled pensioner and so search for bargains whenever possible, a month ago I received an email off hoseasons telling me to check out the bargains they had on offer , within minutes of seaching my favourite area ie the English lakes I spotted a week in Windermere for £79 , this isn't unusual with hoseasons and they often have holidays at that price even in the lakes, depending at what time of the year, in fact their prices fluctuate so much a caravan or lodge can vary from £79 to well over a £1000 for the same accommodation. . I searched for this holiday and found it to be in December 2020, so quickly put down my £25 deposit, ( it was over a week before I noticed it was actually Christmas week 2020) confirming to my family that I'd picked us up a real bargain for next year I checked on the booking reference which showed everything to be in order and that I could pay off the balance in one payment or over 12 months. It was over a week before I noticed a missed call on my phone asking me to phone hoseasons, knowing this would be an hour long job just getting through the system I decided to decline the offer knowing if it was important they would phone back, it was over a fortnight before I got another call, I returned this call and as expected was kept hanging on the line for wey over half an hour, to be told they could not honour my holiday as it had been a mistake, by thus time I'd fully payed off the balance of the holiday which hoseasons had accepted and sent me out the recipts and directions to the holiday park...I hasten to add that I've picked up bargains like this before with hoseasons and have never had a problem as they have honoured the price shown, alas this time they are refusing to honour and using some feeble excuse that it was a mistake by a member of their staff when practising pricing, what a load of rubbish, I have screen shots throughout the whole process from photos of the caravan and site showing the price to the recipts and confirmations sent a month after the original booking...during this whole period I feel as though I've been talked to and received emails off robots,I've asked to speak to managers and have my booking explained in writing to no avail. ..My main argument over this holiday is that it's OK for hoseasons to price an holiday 1000% higher due to it being school holiday, but when they put up an holiday that they SAY ????was a staff eror that they can withdraw that holiday at will....One extremely annoyed customer.”

Helpful Report

Posted 5 years ago

“We booked the Heron Lake Retreat with this company. Upon arrival we was told the log cabin was not ready and it was being cleaned but when we eventually got into the cabin it was dirty and very tired furniture nothing like the pictures that are on the hoseasons webpage there was dog wee on the wall it was disgusting we felt assured by booking as they told us we was covered with ABTA but this means nothing they do not want to know that we had to move three times in a 5 days day and came home early after 3 days awe had enough of the cabin smelling of dog and being dirty and the door fell off the grill !! We was left not knowing where we was being moved to what was happening with the grill and the door not working which is an health and safety issue do not be fooled and book cabins through all hoseasons as they don't want to know as well as heron lake Retreat they do not want to know they take your money and forget about you. you leave a message for managers to ring you back to been told that they would on speaking to customer service and they never ring you back please book with someone else as you're wasting your money and your time booking with this company I do not know how they get away with advertising that they are part of the ABTA. I asked to speak to a manager numerous times to be told there was no manager in the office to talk to me then eventually after being on the phone over 2-hours been told that there was nothing they could do they eventually said a manager would phone me back and after 4-months I am still waiting for that manages call.”

Helpful Report

Posted 5 years ago

“Terrible company no customer service do not want to know when your holiday goes wrong they say they are covered with ABTA but this means nothing to them we went away to the Heron Lake Retreat with them it was disgusting It was dirty and and very tried sent them over 40 photos to prove this ! they did not want to know please do not book with this company they are talking untrustworthy.”

Helpful Report

Posted 5 years ago

“This company needs naming and shaming as so many people are falling into the cancellation fee which is not clearly stated and hidden very well. I have contacted haven, Butlins, park dean and other holiday companies who were disgusted with hearing about hoseasons cancellation fee. They of course keep the booking fee and charge no extra cost or take you to court. Take it from me they will be very sorry on this matter. Words cannot describe this company.”

Helpful Report

Posted 5 years ago

“AVOID AVOID. IF YOU END UP UNABLE TO GO AND STRUGGLING TO PAY FOR YOUR HOLIDAY THEY WILL NOT HESITATE TO TAKE YOU TO COURT. THEY ARE A RUTHLESS AND UNCARING COMPANY. PLEASE DON'T USE THEM!”

Helpful Report

Posted 5 years ago

“we cut our holiday in a cottage at the Beacon Fell View holiday park short, the cottage was musty and damp, the legs on the nest of tables were extremely loose, we found a duvet with mould on it one of the wardrobes as well as mould on the sofa bed mattress, mould on the tiles in the bath room, I even had to top up the water in the boiler to get it to work. This was suppose to be part of our annual leave. I thought that every holiday home was checked and cleaned prior to new guests, we will think twice before booking again and certainly will never go back to this holiday park. I have asked the holiday park for their comments on my complaint, as yet not heard a thing.”

Helpful Report

Posted 5 years ago

“Despite having to upgrade our booking from a £650 booking to a £1499 due to enexpectedly having a baby and our original booking not being big enough they are still charging me £150 cancellation fee for my original booking. Day light robbery. Will never use again and do not recommend”

Helpful Report

Posted 5 years ago

“where is my review i wanted posting hmmm i wonder why it has not been posted”

Helpful Report

Posted 5 years ago

“I actually rate hoseasons a nothing. I would ldeally book with the company instaed of booking through hoseasons. Never pay the £25 deposit as it results in paying £150 plus a county court judgment. There staff have no empathy to those facing financial difficulty. Obviously people will take the opportunity to use the £25 deposit as there finances are low. Instead Hoseans like to cause more stress by not only taking your deposit but directing the extra £125 required to a debt collecting agency. Distgusting.”

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Posted 5 years ago

“Customer service is shocking!”

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Posted 5 years ago

“Same complaint as many others, booked on so called low deposit of £25 but have had to cancel as can no longer afford holiday, but despite taking out their cancellation insurance I still have to pay another £125 to make it up to their normal deposit. so still ended up paying £150 for holiday they have plenty of time to resell as its not until July 2020”

Helpful Report

Posted 5 years ago

“Worst company i have ever booked through, this company wrecked my summer hoilday. They show false pictures that looks nothing like the real deal, there customer service skills are shocking. they put me and my family through hell. ill never ever book or let any of my friends and family book with them again.”

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Posted 5 years ago

“Just back from swainswood park and spa. 3rd time staying here. Had a bigger lodge this year. Was amazing. Booked with Hoseasons over the phone to get the lodge I wanted. Staff very friendly at the park. Perfect. Thank you.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Hoseasons Reviews