Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 810 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 810 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

104

Anonymous

Anonymous // 01/01/2019

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“Booked an Easter break for me and my kids. Turned up to be told the pods were double booked so that was the end for us. Given a refund but that doesn’t make up for our lost holiday and petrol money. Never booking with hoseasons again”

Helpful Report

Posted 6 years ago

“Hoseasons' "Low deposit" for booking a holiday doesn't mean what it says - it is completely (and I guess intentionally) misleading: in the small print the customer is liable for a much larger deposit if they cancel.”

Helpful Report

Posted 6 years ago

“I have booked a caravan accommodation including Ferry to Isle of Wight with Hoseasons over the bank holiday weekend. We are 7 with 3 kids and 4 adults. I have clearly told the lady who was booking my accommodation that we live in London and it is not possible to get to Portsmouth before 10am to make a Ferry journey and asked her to book ferry around 11am and after and she said yes. Then I have been given the ferry slot for 1 car 7am in the morning on Good Friday and another car 9pm in the evening. Return journy 7am on ester monday and 10:30pm in the night for the 2nd car. When I've called the after booking service and on phone with 3 different people for nearly 2hr 45min. they say that's the only available slot and it is up to me to check and revert. Then I have asked them to put me to the manager after lot of drama, the guy called Daniel Wiseman apparently he is from Customer relations team called me, while we were discussing the issue the call got disconnected and he never bother to call me back, when I called him he said he is wrapping up the call and thought that I hung up the call!!. Daniel don't even know how to talk to customers. I felt Hoseasons don't care the customer after you book holiday with them means they made their money and don't bother about the customers. I felt I booked the holiday with Hoseasons and I just need to live with the consequences. They never bother to help and never bothered to empathise the customer with 3 kids. I will nevel book the holiday with them again. I don't understand, when they can't give the best possible customer experience why did they even get in to the business. If money making is the only the motive of them then they can do so many things with out troubling people.”

Helpful Report

Posted 6 years ago

“Shame I couldn't give it 0 stars! We booked with Hoseasons who described a lodge as a 2-bed lodge - It wasn't, the 2nd bedroom was the living room with a fold out bed from the settee. We are a family of 4 with 2 kids. The worst thing about it, they say this is justified as its a sleeping area, not a bedroom despite being listed as 2 bedroom. Disgusting customer service, have booked with Hoseasons the last 7 years, this is how they treat loyal customers - never again! If you have booked with them, I would check the number of bedrooms - I would hate for this to happen to another family”

Helpful Report

Posted 6 years ago

“Got put in different caravan from which was advertised”

Helpful Report

Posted 6 years ago

“We have used Hoseasons for many years but they have just cancelled our family holiday that we booked months ago, without giving a reason. They did refund the money, however we have been left with no holiday and little chance of finding anything suitable in the same area for the same cost. I don't think we will be using them again as I would be wary of the same thing happening.”

Helpful Report

Posted 6 years ago

“Don't book with hoseasons the customer service leaves a lot to be desired they don't care about your circumstances and try to charge you cancellation charges when you only want to make changes”

Helpful Report

Posted 6 years ago

“These people are so rude once you have paid. I booked a lodge at a park that was far from anything else. But as it stated on website it has a pub that also accepts dogs. Do we had somewhere to go and get food and have drinks. When we checked in they said it’s been closed for 3 months for refit and won’t be open til next week. We checked out half hour later. I contacted customer services to say I should of been informed when booking they told me they have over 600 parks and couldn’t be expected to give every minuscule detail, and they said they couldn’t help me. I’ve used hoseasons for years but never will again.”

Helpful Report

Posted 6 years ago

“Booked with hoseasons for year maybe 2 or 3 holidays a year.this year had to cancel due to my partner having heart failure. Now there charging 175 quid for cancelling I'm absolutely disgusted. Will never book again with hoseasons and neither will my family.”

Helpful Report

Posted 6 years ago

“Imagine turning up with your disabled child, one with a life limiting condition and 3 more kids only to be told your disabled lodge has been double booked. Fair enough if it was accommodating another disabled family but it wasn’t. They refused to offer the other family alternative accommodation because that family had something far more important. That’s right people hoseasons gave priority to the family that had a dog! Planning a family holiday with a severely disabled child is no easy task. The prep, the meds, the equipment, the research in to local hospitals, what’s accessible and what isn’t takes months and months of planning. Hoseasons sent this family away with NO alternative accommodation other that something with stairs. When your child can’t sit or walk and weighs 40kg with a chair that weighs half of that lifting is NOT an option. They refused to offer the dog family alternative accommodation because they couldn’t possibly put a dog in a non pet accommodation. But happy enough to put a disabled child in an unsuitable alternative. Mandy and her family had no choice but to repeat the four hour journey home with disappointed kids. So, there we have it. Hoseasons, I’ll be honest. You suck.”

Helpful Report

Posted 6 years ago

“Basically, I booked the holiday in Great Glen Water Park in January for April 2019. During the search for holiday we chose this resort because it had swimming pool, bar and restaurant on site available for everyone with no extra charge. It was selling point to my family. But just this week I found out that all these facilities are not available, but prior booking the holiday this information wasn't provided. It wasn't highlighten on official Great Glen Water Park nor on Hoseasons official website. I feel tricked by hoseasons,because all this information was hidden from me prior booking. And even when I have received confirmation letter it wasnt pointed just a little sentence at the bottom of last page in small letters stated that these facilities are not available. In my opinion it is very dissapointed and disgusting service.”

Helpful Report

Posted 6 years ago

“Criminals. I booked a Hoseasons lodge with a so called 'low deposit' on the website a few weeks ago. I just rang to cancel the booking as something's come up thinking ok I'll lose the £35 but I knew that. I was told by the customer care person that in fact I would have to pay the remaining balance of the usual £150 deposit!! I was shocked. I complained and said they are miss leading the public by calling it a 'LOW' deposit, all you are doing is paying PART of the deposit so the description is wrong. I was told 'it's in the terms and conditions', well of course it is, there's a surprise, not, no doubt they abusing a loophole by calling it a low deposit when it's not that at all!! I enquired about moving the date, they wanted another £31 on top of the PART deposit, shocking behaviour, will never book with them again.”

Helpful Report

Posted 6 years ago

“Absolute crooks! They cancelled my holiday because they made an error in the amount of discount they applied, then went on to blame me for not realising it was an unrealistic discount, 3 kids in tears as their holiday isn’t happening now, no compensation or good Will gestures! Just we will refund the money you paid! Well gee wiz thanks hoseasons! Completely unsympathetic for their mistake! But wait for it I can still keep my holiday if I pay x4 the amount it was advertised for!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Bought holiday online was £165 ,paid with card had no paper work ,after holiday was over found out charged £206 joke”

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Posted 6 years ago

“never had to write a review before but have to say this company has absolutely disgusting service low price gaurantee they wont honour pay a deposit and book then find they sell the same holiday cheaper and they refuse the low price gaurantee as its more than 24hours. try and cancel they want to charge £250 as hidden in the website under pages of terms and conditions it states you have to make up low deposit to full deposit nothing on invoice or email. call helpline not interested worse case of customer service i have ever know will never book again and warn anyone against the dirty underhanded tactics.”

Helpful Report

Posted 6 years ago

“Always good prices and good availability”

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Posted 6 years ago

“Disgusted that I got a call today saying our 2019 new year holiday had been sold to someone else, we got offered a measly 50 quid discount on another holiday, I don't think so hoseasons, you know where you can shove your holidays,disgusting service and will never book through them again”

Helpful Report

Posted 6 years ago

“Hoseasons are an absolute joke. Booked a holiday to stay over Christmas at Swainswood Park in Derbyshire. The first night was absolutely freezing, we had a leak in the bedroom all night. The lodge was dirty and smelly I couldn't even sit on the settee it was filthy. The sheets and towels didn't smell clean and the spring's could be felt in the mattress all night. Rang reception next day to complain they came and fixed the leak and said we had to put heating on every 2 hour's. We decided to leave because we were not happy. When I went to reception I was told by a member of staff that no manager was on site and wasn't even offered another lodge or at compensation. I was advised to contact customer services which I did on numerous occasions but they only allow you to deal with them via email which then took 2 week's for them to decide that I wasn't getting a refund. Apparently the Manager saw that we had packed to leave which was a lie. After a few emails I complained to head office who said there was nothing they could do then offered me 10% which I refused as it was an insult. Don't use this company. It ruined my children's Christmas as that was my present to them.”

Helpful Report

Posted 6 years ago

“What went wrong was Hoseasons taking a booking for a run down bungalow which bore no resemblance to the advert and then denying any responsibility.Absolutely disgraceful customer service.Once they have your money it's hard luck.I will be reporting Hoseasons to our Trading Standards office and getting advice on going to the small claims court as it is obvious that Hoseasons will do nothing.BEWARE of dealing with Hoseasons,you have been warned.”

Helpful Report

Posted 6 years ago

Hoseasons is rated 2.0 based on 810 reviews