“By far the worst website I have ordered from. Poor communication, no confirmation email, order not sent out on time. Still not received my order! I would have put 0 stars but I could not. Will never use you again. Will not recommend you to anyone.”
“LIARS.....no product after 11 days even though they say its on its way within 7 ....christmas jumper is no use after christmas .. and please dont leave a reply iwoot...the rest ive red are complete generic b@#*$!$t ...DO NOT USE THIS COMPANY AT ALL...AVOID AT ALL COSTS !!!!!!!!! you should be ashamed .”
“Seems like I've had the same experience as everyone else! Placed an order for a couple of Xmas jumpers on the 29th of November, still no sign and customer services are absolutely dreadful. Got told a week ago that it would be with me 'shortly', but still no sign of them even being dispatched! Definitely won't be using again.”
“I really hope you have the sense/luck to read these reviews of IWOOT and NEVER BUY from them, I wish I had known! I have same story as everyone else - bought £80 of Star Wars tops for my son on 29th November, card charged immediately, absolutely no sign of the goods, can only email the slow customer service and in any case I was told I can’t cancel the order as it has been ‘processed’ even though no sign of any despatch! Can’t believe this could be legal. IWOOT are owned by The Hut Group so I won’t be buying anything from them again.”
“Ordered a Christmas jumper on 30 November and it's still not here. Says on item 'usually despatched within 2 days'. Money taken straight away. Emailed them and they replied several days later to say expect dispatch within 7 days. Still nothing. Just says order processing. Avoid!”
“Absolutely terrible experience. Ordered two Christmas sweatshirts on the 1st December with an email received to say sweatshirts would be dispatched by the 3rd Dec. Long story short, still waiting for sweatshirts and it is now the 17th! My kids missed Christmas Jumper Day at school and are now not likely to have the sweatshirts for Christmas Day as they are yet to be dispatched. The customer service is shocking with very vague responses stating dispatch will be in 7 days. This is the worst experience I have ever had ordering from a company online. Please take your custom elsewhere......”
“First and last time experience - Item never came. Emailed 5 times for tracking number with no response. Chat line is a robot, cannot speak to a person. Had to stop payment and hope for a refund. Deal with at your own risk”
“Terrible customer service. The phone number doesn’t work and messages take days to be responded to. I ordered a Christmas jumper in November and still no sign of it. Terrible”
“Ordered A item which was in stock 2nd dec, it still hasn't been dispatched, customer service abysmal, you just get a computer generated response advising it is on its way. Have opened a dispute on paypal.. AVOID AVOID AVOID”
“Ordered an item in November well in time for Christmas jumper day at school (13th December) was told it was due to be dispatched on the 2nd, this never changed so I contacted them to confirm as I had a date I needed it by. They couldn’t give me an update. I then told them to cancel my order as I had decided not
To risk it and did next day delivery with next. They told me they couldn’t do this and that I would have to return the item once it had arrived. Complete waste of time! I received a dispatch email today (14th December) thank goodness I ordered elsewhere! Completely unreliable, and bad customer service! Won’t use or recommend again!”
“i ordered almost 2 weeks ago, it still hasnt been dispatched and i dont think it's going to arrive by christmas so complete waste of £20 which i cant get back since it wont let me cancel the order, and my mum thinks im being dramatic. thanks iwoot you stole £20 from a 14 year old, dont think it's ok to steal money from children (or anyone in general) so that sucks”
“Bought an item that should have been despatched after 2 days. It wasn't. Contacted them after 1 week had passed and got no response. Contacted again. No response. After 2 weeks of waiting and being ignored I had to open a Paypal despute to get my money back. Seems to be a scam operation - they take your money but don't send the goods. Avoid and shop elsewhere.”
“I wish I’d checked this company out before ordering, doesn’t look like I’m going to get my order, so now I’m going to have to try to get my money back instead. Please AVOID this company, too late for me, but lesson learned.”
“errible customer service. I ordered a shirt over 2 weeks ago to make sure it came in for Christmas. I just got an email today saying it has confirmed that it is shipping. Then 15 minutes later I received another email saying that it was out of stock and would be another couple weeks.
On top of it, they still have my money and the shirt wont be here by Christmas... Very unfortunate.”
“This company’s advertises and “sells” products and stock that it doesn’t actually have. When you chase them on it they advise that they’ll cancel and refund you. False advertising, pointless waste of time”
“I would give a zero if I could.
1) They lie about stuff being in stock.
2) Needed item still hasn’t shipped.
3) But when I try to cancel, it tells me it can’t be cancelled, despite being within 14 days of ordering and the item still “processing” not shipping!
4) Messages rarely get returned, and if they do, they say nothing substantial and are on a No Reply email address!
5) The phone number for customer service on their website? It’s been disconnected and they admitted they don’t have an “incoming phone line.” I asked for a call and gave my number, but there is no outgoing phone line either!
6) SCAM is the only conclusion.”
