Jessops Reviews

“ Do not ever shop with Jessops, I think Peter Jones needs to take a look at his customer service model and the staff. ”

“ The worst shopping experience and ultimately loosing £150. Paid for express next day delivery of some camera batteries. Arrived 2 weeks later (after I needed them) so requested a refund. After chasing several times for some kind of response they finally said I could return but failing to mention that only certain couriers would take them so wasted trips to post office to try and send back. Finally arranged for a courier to collect, after weeks (not exaggerating) of them saying each day they where coming and no show. Finally collected just before Christmas and I have since had no communication from Jessops or refund despite me once again having to chase them for some kind of update. I am now unable to to get hold of Jessops at all. So I have lost the batteries and £150. I placed this this order at the start of November and it’s still an ongoing issue. Customer service has been diabolical ”

“ I placed an order over a month ago and received zero updates regarding it. When I tried contacting customer support they said it would be a week. That was 2 weeks ago now. Really bad customer service. They avoid giving you a straight answer because they don't know it themselves. ”