Jessops Reviews

1.9 Rating 143 Reviews

22 %

of reviewers recommend Jessops

1.9

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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About Jessops:

Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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Email:

advice@jessops.com

How quickly does Jessops resolve customer queries?

Helpful Report

(3 months ago)

Greater than 46% of reviewers feedback is Jessops takes over a week to resolve customer queries.

Helpful Report

(3 months ago)

37.50%

Industry Average

“ slow service...will not use again Jessops blame royal mail when I complained. In fact it was nothing to do wth royal mail....I was notified of its dispatch from the company the on what was the 5th working day..(ie the end of the time window) I will receive the photo about 11 days after order ”

- Anonymous

“ I called customer services, they promised me my product was in stock in the warehouse, it would be shipped tomorrow for Wednesday delivery. ”

- Hezron Springer

“ I waited 10 days and contacted their customer service, no reply. ”

- Anonymous

Jessops Reviews

Customer Service - Bad