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NCP Reviews

1.1 Rating 237 Reviews

3 %

of reviewers recommend NCP

Company Reviews

1.1

Based on 237 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Read NCP Reviews

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 22nd February 2022

NCP 1 star review on 4th February 2022

NCP 1 star review on 3rd September 2021

NCP 1 star review on 4th December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a ticket but was still charged for parking without one! Beware!”

Posted 2 years ago

“Car broken into. Avoid at all costs”

Posted 2 years ago

“£20 pounds to park on a Sunday night, to see at show in Nottingham, cost more then the show. A real rip off. Not using ncp again.”

Posted 2 years ago

“Would give 0 stars. Money grabbing ^^^^^^ Prebooked and then could not find place to park. Only 1 parking place left in the car park which I took as had train to catch. Got fined as apparently spot was reserved for a certain group of users (not disabled). Not clear this was the case (even though NCP insist was clear) as I was dealing with trying to get my toddler twins out of the car and into the station in time for the train - so looking for small signage was not top of my list of things to do. There were no parent/child spaces at this carpark. A cheap family day out has turned out to be very expensive (and unaffordable) day out.”

Posted 2 years ago

“Can't pay”

NCP 1 star review on 22nd February 2022

Posted 2 years ago

“Pre booked and got fined 3 times in the same week at the same car park. Still waiting for a response to my appeals. Unable to speak to anyone at ncp. Absolute cowboy operation”

Posted 2 years ago

“Avoid ncp at all costs. This company are no better than thieves. Customer services are a waste of time along with everything on their website. Except for their ability to extort money out of motorists even when they have paid parking fees. Pure scum”

Posted 2 years ago

“If I could give 0 stars I would. NCP are colluding with the local car thieves by providing a location with no security and no CCTV cameras. ONLY PARK HERE IF YOU WANT YOUR CAR BROKEN INTO OR WORSE. We paid 24 pounds and came back to find the passenger window smashed. NCP could not have cared less and were quick to remind me they had no liability. They market themselves as a trustworthy company and a safe place to park.It could not be further from the truth.They may as well hand out crow bars and light refreshments, they are doing everything else to support car thieves.”

NCP 1 star review on 4th February 2022

Posted 2 years ago

“Just received a penalty notice for £100 23rd Dec when I went late night shopping and was only in car park 38 mins . The machine wouldn't accept cash and I trued about 20 times to pay by card both mine and my husbands eventually thought it had been paid and barrier was up this is obviously some sort of scam as a few other people using the sane car park have had same problem”

Posted 2 years ago

“Another awful experience with this overpriced, ramshackle company. Parked in Brighton last night with a discount code on the NCP app. The ticket machine wouldn’t read the bar code on my phone. Queue of cars behind me so I had to take a ticket. No human being present at the car park (which looks pretty much derelict now -what do they spend the money on?). On exiting, the intercom ‘help’ button didn’t work but there was a phone number ‘I’m out on site please call this number’. I phone it - the guy was in Lewes. His only answer was ‘you have to pay the ticket - the discount is only if you use the app’. I got cut off and when I phoned back later he didn’t pick up. So I had no choice but to pay £25 and there was no receipt so I can’t even take it up with NCP as I have no evidence - this is a criminal company who don’t give a f*** about their customers.”

Posted 2 years ago

“Horrible company. They fine you even after you pay for your ticket, they don’t give you a chance to show your proof of ticket purchase because everything is done automatically and they don’t respond to email. Scammers and robbers. DO NOT USE”

Posted 2 years ago

“Parked at Meigh St Stoke on Trent. Machine was not able to accept cash. Tried to use card on 2 occasions which was rejected. Tried to Set up A/c whilst on car park no signal to phone so set up a/c at home. Tried to use pay later and it informed me that I had no charges. Received a fine yesterday from date 8/12/21 sent by NCP on 06/1/22 received 14/1/22. After reading these comments feel ripped off and shall remove app and in future use Council run car parks”

Posted 2 years ago

“I paid for a day’s parking using the NCP ParkPass app and recieved a text confirmation and email receipt. Two weeks later I recieved a penalty notice for that same day of £60 rising to £100 for non payment within 14 days. Though I was able to successfully appeal, there was the annoyance and waste of time in correcting their error and my now total lack of confidence in their systems. I don’t understand how they could send me receipts to confirm I had paid and then send me a parking penalty saying I hadn’t paid. Either incompetence or sharp practice.”

Posted 2 years ago

“Poor security, litter everywhere…£24 for 3 hours. Not worth it”

Posted 2 years ago

“Returned from a recent visit to Edinburgh registered all details in advance for parking having received confirmation of set up on the official NCP app .When it came to exiting message read Autopay not enabled card not recognised leaving me with a £51 bill for 1 full day .Although I voiced my concerns with the agent on site explaining the amount was incorrect they unfortunately were no help in finding a solution. 14 days later receive an additional £100 bill now an ongoing dispute ..? Bad practice from NCP very unprofessional. I have only recently used the app as recommended by the Bonham Hotel but I won’t make this mistake again app DELETED back to old school ticket and cash.”

Posted 2 years ago

“Paid £165 for our car to be looked after at NCP valet car park at Birmingham. We’ve never had such poor service. It’s a tiny car park where they clearly don’t take any care of your car and take no responsibility for the damage they do to your car whilst in their care. They just tell you to refer to ts & cs and send you on their way pretending not to understand what to do. There are plenty of other car parks that you can use do would strongly urge you to go elsewhere. Can’t believe NCP are proving themselves as money grabbers, devoid of any sense of customer service. If I could have given zero rating, I would have.”

Posted 2 years ago

“Bunch of incompetent clowns. They have license to steal money by not providing a service that has been paid for. Contact number is constantly on autoplay e.mails not responded to. CEO must be a pasty for NCP because I refuse to believe anyone in his position would tolerate the customer service that his people do not provide. All in all terrible company run by idiots and villains”

Posted 2 years ago

“Sold fast pass for airport security at time of booking airport parking. Fast track not operational, so missold. Complained on 2 different e mails and no response. Had similar at Gatwick airport, in Gatwick owned car parking but they refunded immediately. Have reported to trading standards as I believe misselling is going on.”

Posted 2 years ago

“The absolute refusal to even respond to a complaint is astonishing. I pre-booked parking and when I arrived at the parking station the QR would not open the gate. I tried to use the assistance call at the parking however there was no response. There was also no one in the office at the car park. As I was due to attend a meeting at the Jumeriah I had to just take a ticket and pay an additional £45 for parking. I realize that there are technical difficulties sometimes however there was no way to get assistance via the assistance button to enter the premises. I have raised this for almost 2 months and no acknowledgement to my emails.”

Posted 2 years ago

“Downloaded NCP ParkPass, created an account, registered the car reg number, enabled Autopay. Had confirmation that all was successful. Parked in the Cheltenham Portland Street East car park which clearly stated that NCP ParkPass could be used. Received a PCN as Autopay not enabled at this site. Nowhere on the signage did it state Autopay not enabled. Will not recommend NCP to any of my friends or relations”

Posted 2 years ago

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NCP is rated 1.1 based on 237 reviews