Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

NCP Reviews

1.1 Rating 237 Reviews

3 %

of reviewers recommend NCP

Company Reviews

1.1

Based on 237 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Read NCP Reviews

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

Write Your review

Tell us how NCP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 22nd February 2022

NCP 1 star review on 4th February 2022

NCP 1 star review on 3rd September 2021

NCP 1 star review on 4th December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes an age to download and set up the app, which is by far the most complicated of all parking apps, only to wait another age for it to attempt to verify your card. You must either choose to wither and die there, or pay the extortionate extra amount for paying by card. Avoid at all costs”

Posted 5 months ago

“Every time the chat function is busy someone eventually replies hours later to which they just tell you to call the number... Which funnily always starts at number 36 in the queue... 40 minutes later only down to number 18. How can it be that busy every single time you call. Considering what you charge for parking your customer service is shockingly bad. You should have a pay now function on your website why do I have to call to carry out this task.”

Posted 6 months ago

“App is useless. Logged in with correct details and got into endless loop being asked to log in again. Tried to reset to new password but got the same situation. This company seems to despise its customers.”

Posted 6 months ago

“Do not use their pay later function. You need to use a computer to achieve it - so if you can’t get to a computer within 24 hours, you’re fined. They are doing this to increase the amount they can charge by using fines as additional parking payment.”

Posted 6 months ago

“We are currently trying to appeal our “parking fine” from Australia. We parked in the NCP at Gloucester. After driving around the car park for awhile we finally got a park. I went over to the ticket machine which was broken. I went to the other machine which had a big queue. Everyone in line was struggling with the machine and took ages to get a ticket. As I got closer in the queue I realised that you needed your registration number- as we had a hire car I didn’t know it. I went back to my husband who was waiting at the car. We decided to leave we didn’t want to go back to the end of the queue again. We had been there for 15 minutes. When we returned home we noticed the car hire company had debited our credit card( £60 for fine and £40 care rental admin fee)! We have sent multiple emails to NCP and it’s still “under review”, the online chat never works and when we tried to call we were put on hold forever and it was going to cost a fortune from Australia. So if you read this NCP, we would appreciate a favourable response. Not happy. Fiona Australia.😡”

Posted 7 months ago

“Incompetent. App doesn’t work. Pay later doesn’t work. Embarrassing and useless. Will park elsewhere”

Posted 7 months ago

“Can’t ever get a chat reply. All I get is that they are busy. Considering the charges for parking I consider it a disgraceful service in a first world country”

Posted 7 months ago

“NCP trying to open an account has tiny print needs magnifying glass , the password requires non alphanumerical digit but its hidden in the small print but nevertheless accepts it without it then allows you to carry on completing the whole app and then later when you go to use it and log in it says email and password incorrect then when you try to change it and the app says the email confirmation code isnt correct … gave up in the end !”

Posted 7 months ago

“Could not pay online due to requirung javascript enabled which it was. Downloaded app couldnt use it - drove all the way back to cardiff and paid £6 more - oh and emailed you with a eesponse expected in 5 days but you issue a pcn in 24 hours - absolutely useless, unfair and non- invlusive!!”

Posted 7 months ago

“ZERO STARS App doesn't work properly, zero customer service - no one answers phone and chat facility is useless, even the links it sends you to don't work! Left car park over 19 hours ago and session still open 🤷🏽‍♀️”

Posted 8 months ago

“I parked in a disabled bay in a motobility car with my blue badge clearly displayed. I then received a £100 fine. I took it to an appeal and it took ages. I still had to pay that fine. Their customer service line is a joke. I rang many times and no one picked up the call. I tested it out one day and let it ring until someone did answer. I let it ring for 5 hours 43 minutes 8 seconds. I only hung up after that long as I had a visitor. Absolutely appalling. I then emailed them to inform them that I was taking legal action and would take action to recover all monies that I'd have to spend doing so. It was only then I finally had a reply. I still had to pay that fine.”

Posted 8 months ago

“The app doesn't work. I tried to register but got nowhere. Don't bother. Just use another car park. No wonder the review scores are so low.”

Posted 9 months ago

“Big fines for regular customers is not an ok practice for any business. How do they justify this? Greedy and disrespectful to loyal customers”

Posted 9 months ago

“Been trying to argue my fine with ncp for over a year now this is a disgrace how can sell your debt on I’m a taxi driver and make regular trip to Gatwick I have registered my vehicle on auto pay and they missed it some how couple of times and as I didn’t respond I’m time they have sold my charge on to a debt company. The whole purpose of registering my vehicle is so I don’t forget as I do so many trips to and from Gatwick so I’m not at fault similar thing happened with Heathrow too but they cancelled my charge and only paid £5 drop off charge I pay thousands in these drop of charges per year shame on them for treating customers like this”

Posted 9 months ago

“Just been fined £60 for a two minute over stay. Took longer than 2 minutes to get out of the car park. I thought the legal requirement was a 10 minute grace period. Why would they act illegally? How many times is this happening across the country?”

Posted 9 months ago

“My goodness it's simply awful...!!”

Posted 9 months ago

“No stars, totally useless app /phone number. Customer service non existent. I think it’s designed to make people unable to pay on time so they can send you a PCN. How a big company can be so bad is unbelievable.”

Posted 9 months ago

“Pay later option advertised in car park - attempted to pay later online but the option doesn’t work on mobiles! I have no other option within the 24 hour limit. Advertising didn’t state any restrictions on devices. Trying to contact NCP, no answer. Ridiculous.”

Posted 10 months ago

“Unable to pay with the “pay later” option ! A total disgrace !! Why have they made it so difficult ? I will definitely look for alternative car parks in future.”

Posted 10 months ago

“Bad service unfair charging.”

Posted 10 months ago

«
1
2
3
4
5
»

NCP is rated 1.1 based on 237 reviews