Name: Prestigia
Rating: 3.60

“I ger booking number after 5 hour they delete my acount then i try call its not imposibble then i write letter mail they say its ok normal after 2-3 days 72hour hotel comfirm but i ask why i cant go in booking site oficial they send me new code and show is comfirmed but hotel say after 2 says dont get comfirm and dont know nothing!”

Prestigia 1 star review on 27th June 2022

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Posted 3 years ago

“Scam, no email booking confirmation till i check in nothing at all. Customer service always saying in queue.”

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Posted 3 years ago

“Why do they charge in advance while many OTA's and hotels never charge in advance.”

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Posted 3 years ago

“Horrible experience there phone numbers do not work, called 30 times no answer, left VM no call back. I booked a hotel and the hotel did not have my reservation. I am unable to speak to anyone in the company. PLEASE BEWARE.”

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Posted 3 years ago

“I booked 2 night hotel stay at the Grand Oasis Cancun, mexico with prestigia.com and when I arrived to cancun, mexico from Canada, my reservation was not in their system. The hotel contacted their reservation centre to see if there was any booking whatsoever and NOTHING! I called the numbers listed on the prestigia.com reservations and nooned answered, both the USA and UK number. Imagine my disbelief and now to deal with the stress of paying additional charges for the hotel in cancun, mexico since we needed a place to stay... THIS COMPANY IS A SCAM!!! Do not make any reservations with them. Thankfully I already contacted my credit card company and made them aware of the situation. PRESTIGIA.COM IS A SCAM!”

Prestigia 1 star review on 2nd June 2022

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Posted 3 years ago

“Prestigia cancelled several rooms reservations for my entire family- the day before my son from Harvard! They had collected full payment, and confirmed 6weeks prior! We had to struggle to get rooms in separate hotels, at much higher prices! It really put a damper on this family celebration. PRESTEGIA IS A SCAM!”

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Posted 3 years ago

“Misleading regarding extra charges - in one place it says there are additional taxes to be paid and then in another place it says there is an additional resort fee to be paid. Very unclear what the rate paid includes. No response to my email. Can't call the telephone number on the website, it's not a valid number for Australia.”

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Posted 3 years ago

“I’ll be contd gong BBB to file a formal complaint. Sold me a room that wasn’t available and won’t refund me my $829.35. I’m contacting my credit card company as well. DO NOT USE THIS SERVICE!!!!!”

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Posted 3 years ago

“I booked two night stay in Amsterdam. My wife wanted to add an extra day. The website does not have an option to modify existing reservation. I tried calling to either get a busy signal or rings and hangs up on us. I tried contacting the hotel directly. They could not verify we had a reservation based on the confirmation numbers supplied by Prestigia or my surname. I contacted my credit card company for fraud. Prestigia supplied an actual reservation number 6 weeks later in a unfriendly email threatening to pursue legal action. Credit card company reversed charge on 4/4 the hotel cancelled the hold on 4/1. Prestigia claims that the initial reservation is all they are required to do and will not refund money or provide room. AVOID THIS COMPANY The discount is not real”

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Posted 3 years ago

“I booked two night stay in Amsterdam. My wife wanted to add an extra day. The website does not have an option to modify existing reservation. I tried calling to either get a busy signal or rings and hangs up on us. I tried contacting the hotel directly. They could not verify we had a reservation based on the confirmation numbers supplied by Prestigia or my surname. I contacted my credit card company for fraud. Prestigia supplied an actual reservation number 6 weeks later in a unfriendly email threatening to pursue legal action. Credit card company reversed charge on 4/4 the hotel cancelled the hold on 4/1. Prestigia claims that the initial reservation is all they are required to do and will not refund money or provide room. AVOID THIS COMPANY - The discount is not real”

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Posted 3 years ago

“Nie wieder Prestigia!!! Achtung!! Wir hatten ein Hotel in Jeju gebucht. Angekommen im Hotel wurde uns gesagt, dass das Hotel umbenannt wurde mit einem neuen Besitzer. Unsere Buchung über Prestigia war daher nicht mehr gültig. Hotline von Prestigia hat erst einmal 2 Stunden nicht funktioniert. Danach hat sich Prestigia entschuldigt uns aber gesagt, dass sie uns ein minderwertiges Hotel geben können, wir aber nicht in dem gebuchten Hotel bleiben können weil es mittlerweile viel zu teuer ist. Das wollten wir nicht akzeptieren. Wir haben den Mehrpreis bezahlt und sind im gebuchten Hotel geblieben. Die Mehrkosten von 450€ wurden nicht erstattet. Statt dessen wurde uns ein lächerlicher 10% Gutschein für die nächste Buchung angeboten - als ob wir jemals wieder bei Prestigia buchen nach so einer Aktion!!!!”

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Posted 3 years ago

“Scam artist”

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Posted 3 years ago

“What a horrible booking company. They refused to refund me money for my daughter who was not able to travel… we even had a doctors note. No customer service! DO NOT USE THIS COMPANY!”

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Posted 3 years ago

“I should have read the testimonies below before booking with Prestigia. The phone number listed on their website does not work. The website is not reliable in reviewing bookings/reservations (switches languages and blank pages). There is no phone customer service (Automated hang-up). Reached by email asking for cancellation. Per their own company policy, I am entitled to 80% refund for cancelling within a specific timeframe. They totally rejected. Their company policy (if it is a company) does not appear to mean anything. Evidence submitted. Identifiable data redacted.”

Prestigia 1 star review on 29th April 2022

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Posted 3 years ago

“Complete scam. False advertising, don’t promise the goods and services you pay for and will trap you to try to steal your money. Avoid, avoid, avoid!”

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Posted 3 years ago

“HORRIBLE customer care. I booked with them, then cancelled it (or so I thought), and later rebooked. Apparently, my cancellation didn't go through (some computer or connectivity issue), but I didn't know this until the day I checked in. Even though the hotel was happy to ignore the 2nd booking, Prestigia insisted on charging me for BOTH bookings. They even admitted that the bookings were identical (same hotel, room type, dates, and same 3 people on the room), but they still insisted on charging me twice because I "didn't cancel by their deadline." They are greedy with zero customer consideration.”

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Posted 3 years ago

“Site was confusing and accidentally booked twice. Gave me the runaround for a week then denied reimbursement of over $1,000.”

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Posted 3 years ago

“I would give them zero stars if I could. I booked a hotel in November for a NYC trip at the end of December with plenty of time to cancel due to a family emergency. I was told that I would be receiving a refund but since then, they have never answered the phone and would send responses to me sporadically assuring me that they were working on it. I feel completely scammed. I still don’t have my refund.”

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Posted 3 years ago

“Nasty nasty agency. AVOID AT ALL COST THIS PEOPLE”

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Posted 3 years ago

“The sent a cancellation to my hotel halfway through my stay. The hotel charged my card and I never received a refund from prestigia. I never cancelled the stay myself.”

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Posted 3 years ago

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