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Prestigia Reviews

3.8 Rating 721 Reviews

72 %

of reviewers recommend Prestigia

Company Reviews

Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 20th February 2024

Prestigia 1 star review on 27th January 2024

Prestigia 1 star review on 7th November 2023

Prestigia 1 star review on 5th June 2023

Prestigia 1 star review on 5th June 2023

Prestigia 1 star review on 5th June 2023

Prestigia 1 star review on 5th June 2023

40

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BAD BAD BAD. DO NOT USE. IT APPEARED TO BE CHEAP RATES TO TRICK YOU. Cancelled your hotel bookings at last minutes claiming it was a technical glitch and still hasn't refunded for more than 5 months since early July 2020. Prestigia is a complete disgrace to the travel industry and to its nation. DO NOT USE.”

Posted 3 years ago

“You are a fool if you use this awful travel service. They canceled my reservation at a five star resort and didn't bother to inform me. When I arrived at the resort I was told that I didn't have a reservation. When I tried to call Prestigia I got a recorded message. I tried emailing. No response until the next day (when they told me that I had a reservation at the resort that they canceled!). The manager at the five star resort was able to get through to Prestigia with an emergency number and found out that Prestigia had rebooked me at a four star all-inclusive! A week later I received an email from Prestigia asking me to rate the five star resort! This company sucks!”

Posted 1 year ago

“Booked room for Las Vegas, there was a mistake in the reservation, so I requested cancelation. I am not sure if the mistake was on my end or theirs. I told them that I wanted refund as free cancelation was offered. I was told it would take a month to get it back to my card - instantly charged the card but a month to put it back?? I called the property, and they never had a reservation under my name. They charged me for a reservation that DID NOT EXIST!!! I called the US number and I get no help as their Customer Service flat out refused ANY type of assistance. Everything done through email and they have now stopped all contact with me. I have called the credit card company to have the charge canceled by opening a case. Even though their price might look enticing - DO NOT DO BUSINESS WITH THIS COMPANY!!!! 100% FRAUD!!!!! Fingers crossed that I get my money back. More scared that they have my information.”

Posted 2 years ago

“Horrible service. Do not ever use this company, it is a scam. They say you will get a 100% refund if you cancel but they do not allow you to cancel. All contact numbers are international. When you call there is a 30-60 minute wait time and the customer service rep hangs up when you finally get through.”

Posted 2 years ago

“A SCAM - DO NOT USE!!!! If you also had a negative experience, please report them to econsumer.gov. I just started an investigation, so mentioning the existence of other investigations on Prestigia will help! I have also notified Kayak of this situation (since they led me to Prestigia). I booked a 5-night stay through Prestigia in Miami after my flight was canceled. At check-in, the hotel said they couldn't find my reservation, and that the 3rd party had canceled the reservation the same day they made it. I was left without a hotel at 9pm on a weeknight. I called and emailed Prestigia, but wasn't able to reach them for another 24 hours. I was forced to book another hotel while I waited for Prestigia to figure out the "missing" reservation. They made me wait for the entire duration of my stay (5 days) while they "investigated" the issue. I had to book new hotels every single morning for the rest of my stay. After a week of investigation, after my stay at Miami was over, they informed me that "they weren't the ones who made the cancellation", but also didn't know who had made the cancellation. They now refuse to give me my money back, and are also refusing to take responsibility for the added stress and financial loss. THEY ARE A SCAM. DO NOT USE THIS COMPANY.”

Posted 3 years ago

“I too was scammed by them. I made a reservation through them, they took my money and never made the reservation. And they will not return my money so I have to file a dispute. Does anyone know who to report them to so they can be stopped?”

Posted 3 years ago

“Avoid Prestigia They will steal your money I Made a reservation for las vegas in July to travel in November, which was refundable. I cancelled my hotel booking in September 2020. I called and emailed Prestigia more than 10 times. Prestigia still hasn’t refunded me with $1753. It has been more than three months. No one answers the phone in the USA claiming it’s COVID. They will steal your money. DO NOT USE THIS COMPANY! A COMPLETE DISGRACE TO THE TRAVEL INDUSTRY Hazem Nouraldin, M.D”

Posted 3 years ago

“Auwul. Real parasites. This are the companies profiting from COVID19 pandemia. Around the world, countries have closed their borders, cities under lockdowns, global health crisis... and they simply Don’t care, they are profiting from the customers, although its a sitúa completely out of the customers hands. This happened to me with a reservation in Istambul. They simply charge You the complete rate, although you canceling is entirely out of your hands, due to this pandemic and the measures countries are enforcing at this moment. Hope this are the kind of companies that Wont make it through the global economic crisis ahead.”

Posted 4 years ago

“I have booked my family vacation through Trivago and Prostigia. It was a good price. I did follow up with the hotel itself a week later to make sure the reservation went through however it did not! Then I contacted Prostigia and I got the email they can’t confirm the reservation as well (after taking the money) and they will refund me the money back, but they never did! I had to dispute the transaction through my credit card and so far I did not get the money back!! I would NOT go through them again!”

Posted 1 month ago

“Did not refund money from refundable booking.”

Posted 1 month ago

“Cancelled booking immediately ! month later and still refuse to refund the money SCAM”

Posted 2 months ago

“Scam as everyone says. I booked 3 nights at Nam Nghi Resort in Phu Quoc Vietnam in February 2024. I paid in full USD 670 and when I arrived at the place it was closed down and out of business 6 months ago. So luckily I found a different resort on the same island for the same days. When I returned home I tried calling Prestia they only have an answering machine and they won't return your calls. Tried emailing and no response. Thank god my credit card company refunded me after I reported it was a scam.”

Posted 2 months ago

“Total Scam! If I can give negative STARS I would. I canceled my reservation on time, got email confirmation for full refund. But never received my refund.”

Prestigia 1 star review on 27th January 2024

Posted 3 months ago

“Scam! Scam! Scam! I’m the type of person that doesn’t like to write a reviews on nobody. But I have to this time. This company is a nightmare! On 11/17/2023 I booked 2 hotel rooms at Mandalay Bay in Las Vegas. Literally maybe 3-5min right after I booked those rooms, something was telling me that I can’t trust this website. So I hurried and canceled it. They sent me an email saying that I will receive those 2 refund payment within 3-5business day. Today is January 17 2024, I have only received only a partial of it which is for only 1 room, they still kept my money for the 2nd room. I filed a dispute with my credit card company and Prestigia told them that they have already returned full money to me, which that is a LIE! Please be careful everyone!”

Posted 3 months ago

“De l'escroquerie, ce site devrait être contrôlé par la brigade des fraudes à la consommation”

Posted 3 months ago

“Nous avons été débité pour un hôtel qui était soi-disant complet alors que sur d’autres sites, il ne l’était pas . En échange , nous avons eu un des hôtels les plus minables de doha . Pour couronner le tout, il ne nous rembourse que la moitié de la somme débitée. Plus jamais, je ne veux avoir à faire à prestigia”

Posted 3 months ago

“this is scam website , they charge you and they dnt book hotel”

Posted 4 months ago

“You can't get any customer service support!”

Posted 4 months ago

“We book hotel for 7 nights in Cyprus in October this year and everything was fine, we had our booking and they even give us better room. So our experience with Prestigia was good.”

Posted 5 months ago

“Absolutely worst customer service ever. I made a reservation for the wrong date and immediately called them to change it to the correct date. Even though only a couple minutes had passed, they refused to change the date. I ended up paying nearly $300 for a hotel room on the wrong night. Thanks Prestigia for letting me know not to expect any sympathy from you. Sincerely, Daniel Arrowood”

Posted 5 months ago

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Prestigia is rated 3.8 based on 721 reviews