Prestigia Reviews

Name: Prestigia
Rating: 3.78

3.8 Rating 721 Reviews

72 %

of reviewers recommend Prestigia

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Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 20th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We book hotel for 7 nights in Cyprus in October this year and everything was fine, we had our booking and they even give us better room. So our experience with Prestigia was good.”

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Posted 5 months ago

“Absolutely worst customer service ever. I made a reservation for the wrong date and immediately called them to change it to the correct date. Even though only a couple minutes had passed, they refused to change the date. I ended up paying nearly $300 for a hotel room on the wrong night. Thanks Prestigia for letting me know not to expect any sympathy from you. Sincerely, Daniel Arrowood”

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Posted 5 months ago

“We booked a seven day vacation to Xcaret, mexico through prestigia in November 2022 for our current trip in November 2023. We booked our stay for two adults and our two 14 year old daughters in an Oceanview suite. We provided prestigia with all of our information, including names, and dates of birth, and passport information for everybody traveling. the cost was over $6000. When we arrived at the hotel, they told us prestigia booked our stay for two adults and two infants. When we explained that we have two teens, they said the additional price would be $8500 for the two girls and they did not have two queen beds available and could only provide us with an ocean view room with a king bed, and a very small pull out, sofa bed. The hotel told us that this was prestigia’s error and not theirs and there was nothing they could.they recommended that we contact prestigia which we did through email. we were told they would not help us with our reservation issues. Do not use prestigia for travel.! Can you imagine showing up for your vacation and being told you have to pay an additional $8500. Our only choice was to pay the amount or leave the resort..”

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Posted 5 months ago

“Prestigia did not refund my money as promised after I cancelled my booking well in advance of trip and deadline for full refund. Don’t do business with this company. I had to get credit card company involved to get my money back.”

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Posted 5 months ago

“It’s simple, do not book with Prestigia. I booked Orient Hotel in Jerusalem before Israel Hamas war broke out and prepaid the entire stay. The war broke out 1 day before we were due to arrive and we canceled reservation immediately. Prestigia initially indicated there would be no refund since it was canceled one day before arrival which was hard to believe given the war. Prestigia customer service was difficult to contact either by phone or email. After many calls on hold and emails traded, it took me over a month to be reimbursed. I will never use Prestigia again.”

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Posted 5 months ago

“during my past experience for the past 35 years with different hotels booking agencies, i have never met with such a bad level and cheating perfomance especially fron your staff member called ACHRAF JABRAN who continuously lies to me with regard to cancellation of my booking in Bellagio hotel (2 rooms from 01-05 Nov 2023) due to alleged technical issues after he confirmed the booking and received the foll payment on 24 Sep. 2023 QUOTE We are sorry to inform you that due to a technical error, your booking was declined. To that end, please find below an alternative hotel similar category in the same area: - Hotel's name: The Westin Lake Las Vegas Resort & Spa - Address: 101 Montelago Boulevard - 89011, Henderson - Distance from original: 24.5 miles UNQUOTE And the i received the funds on 09 Nov 2023 after 45 dayd after the payment and after i informed my bank abt this fraud payment”

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Posted 5 months ago

“This is a horrible company who scams consumers. They've found many loopholes in the systems and you'll see hundreds of stories of people who have been taken advantage of in innocent ways. They've promised me a refund for 18 months (a year and a half) and the behavior has been so shady/devious. I STILL don't have my $379 back despite the hotel and a third party claiming they just kept my money. Luckily I've escalated to American Express, Barclays etc and have open cases with all and been reporting them to travel websites as well. Please do the same. Most of these reviews are fake.”

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Posted 5 months ago

“They stole my money. If you deal with these people you have only yourself to blame. They are scam artists, nothing more. I got scammed. I’m warning you so you don’t.”

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Posted 6 months ago

“We used Prestigia.com to booked Orka Royal Hotel & Spa in Istanbul and fully paid for our booking in February of 2023 for our October 2023 trip (24th Wedding Anniversary). Upon arriving at the Hotel in Istanbul, we were told by Hotel Staff that this booking was non-existing and that they were fully booked! Upon hearing from Prestigia.com the following day (after 24 hours), Prestigia.com admitted that their local Turkish partner made a mistake by not completing the booking even though they have charged our credit card 8 months earlier!. They promised us a full refund within 2-5 business days which it has never happened and we are still awaiting our Full Refund after 25 Days. Do yourself a favor by not Using Prestigia.com when booking.”

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Posted 6 months ago

“I will never do business with this entity again. A month after booking this room and 2 weeks before my arrival they canceled my Reservation due to what they called "a technical error".. I have never in my life been more angry with a travel reservation. They didn't even give me a new reservation at the hotel I had booked even though there was plenty of availability. They didn't do this because the price of the rooms had gone up and I had to pay it. These guys are frauds. Stay away.”

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Posted 6 months ago

“FLEE! DO NOT BOOK WITH PRESTIGIA! Prestigia is just one of many Russian frauds designed to testabilize the Western economy. Their former name is ZenHotels and they tried and rip me off thousands of dollars with a false reservation. Fortunately, I always pay with MasterCard, so I was able to get my money back. I repeat : FLEE! THIS IS PART OF THE RUSSIAN ATTACKS TO DESTABILIZE WESTERN ECONOMIES. Very sincerely, Luc Laporte”

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Posted 7 months ago

“this company is a scam, they sent me confirmation on email and i am at the hotel with 2 children to found out there was not booking whatsoever. terrible terrible situation and trash company”

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Posted 7 months ago

“This company is a rip off and scam!! The trips are wayyy over priced. They will literally still your money, the reps are rude and do no care! STAY AWAY FROM THIS COMPANY!!”

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Posted 7 months ago

“I would give a negative star if there was one offered. They changed total cost, when I caught it they said was a clerical error, but continued to overcharge. Delivery time at this point unknown!!! They won’t give honest answers, credit card company said not to pay! Do not do business with them!”

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Posted 7 months ago

“SCAM SCAM SCAM SCAM SCAM. Took my money for over 2 weeks and before the travel by 1 day, I call the hotel by coincidence to find out that there is no booking or confirmation. Calling Prestigia customer service they told me there was a technical error and there’s nothing they can do”

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Posted 7 months ago

“Don't ever use this website! Scammers!! I booked a hotel in Honolulu (Hilton) but the reservation hasn't gone to the hotel. Prestigia charged me full fee when I made the reservation. I contacted the hotel and they have never heard of Prestigia and no reservation under my name. I contacted Prestigia couple of times and they simply lie. Two representative who answered my call said two contradicting things.”

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Posted 10 months ago

“Its very bad company because i booked with them in last January 2023 and they deduct more than the bill and till now didn't back my money back”

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Posted 10 months ago

“So my friend made me panic having never heard of Prestigia. I booked hotel in Kauai for 7 nights at the Grand Hyatt. I called the Hyatt this morning to confirm. The person in reservation's had never heard of Prestigia however to my surprise the room was booked! All is well. Prestigia saved me almost $1000 off my weeks stay. Very satisfied. One more note. I had also called Prestigia directly to check on the total cost and any additional fees. They answered promptly and provided the information in a courteous manner.”

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Posted 10 months ago

“it was a very bad, stressful & frustrating experience. It was my first time to deal with paid bookings that had to be cancelled. We travel almost every month and stay in a hotel with no issues. Your company stated the hotel can't accommodate the 9 rooms due to pricing, but that's your issue w/them shouldn't be ours because that's your contract rate which you advertised online, which means your company is doing a false advertising. What do you gain from false advertising. You sent me an email confirmation on 5 rooms yet it they were still cancelled. From the start your company has not fulfilled your customer's commitment. It's a very bad business practice. I could have made a complaint against your company but it's not worth of my time because everything you have done to my reservations were false. You have provided such a bad customer service and experience. You should need to review your policies & procedures again and your contract pricing with vendors so that you don't put customers hanging or in bad/stressful situation. I was told even on my call to your customer service not to worry as we do have guaranteed reservation and will have rooms to stay. What a joke!!!! Your company have waisted my time.”

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Posted 11 months ago

“we booked an 11 night stay in pkuket grand mercure patong, pool access room and everything was a dream. Prestigia were very easy to deal with, great prices and would not hesitate to book again”

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Posted 1 year ago

Prestigia is rated 3.8 based on 721 reviews