RAC Reviews

1.4 Rating 2,992 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does RAC deliver? How long does RAC take to deliver? Does RAC deliver on time? How is accuracy and good condition of items delivered by RAC?

Returns

Customer Service

How can I contact RAC? How quickly does RAC resolve customer queries?

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Phone:

801 82 82 82

How quickly does RAC resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 27% of reviewers feedback is RAC takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

73.86%

Industry Average

“ I broke down on Sunday the 4th on the M4 near Royal Wooten Basset . I called the breakdown number & the service I got was impeccable they kept ringing me they informed the Highway patrol which could see me on CCTV & sent out someone to check on us . We only waited just over an hour and Justin the RAC recovery driver was brilliant . Thankyou you so much ”

- Geraldine Lack

“ Husband & I broke down on a tricky hill between Bath & Bradford on Avon yesterday. First RAC van came to move us in 15 mins, second van that brought us home only another 15 mins later. Excellent service - thank you! ”

- Anonymous

“ RAC shocking. Thank God for your subcontRACtor e and s. Really poor service no care. Children with us (daughter is autistic). Left us and said around 10pm for collection. If it wasn't for the guy from e and s using his initiative we wouldn't be heading home. RAC take note of some of these reviews please. Will be escalating. ”

- Anonymous

RAC Reviews

Customer Service - Good