RAC Reviews

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does RAC deliver? How long does RAC take to deliver? Does RAC deliver on time? How is accuracy and good condition of items delivered by RAC?

Returns

Customer Service

How can I contact RAC? How quickly does RAC resolve customer queries?

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Phone:

801 82 82 82

How quickly does RAC resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 27% of reviewers feedback is RAC takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

73.73%

Industry Average

“ Very very happy with the excellent service given to us last week to mend our vehicle. Aaron 8809 and James 2154 were absolutely brilliant, Aaron especially kept in touch and updated us with progress and the car was ready by Friday as promised, they are true gentlemen, thank you so much ”

- Anonymous

“ I broke down on Sunday the 4th on the M4 near Royal Wooten Basset . I called the breakdown number & the service I got was impeccable they kept ringing me they informed the Highway patrol which could see me on CCTV & sent out someone to check on us . We only waited just over an hour and Justin the RAC recovery driver was brilliant . Thankyou you so much ”

- Geraldine Lack

“ Husband & I broke down on a tricky hill between Bath & Bradford on Avon yesterday. First RAC van came to move us in 15 mins, second van that brought us home only another 15 mins later. Excellent service - thank you! ”

- Anonymous

RAC Reviews

Customer Service - Good