RAC Reviews

1.4 Rating 2,403 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,403 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does RAC deliver? How long does RAC take to deliver? Does RAC deliver on time? How is accuracy and good condition of items delivered by RAC?

Returns

Customer Service

How can I contact RAC? How quickly does RAC resolve customer queries?

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Phone:

801 82 82 82

How quickly does RAC resolve customer queries?

Helpful Report

(1 week ago)

Greater than 28% of reviewers feedback is RAC takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

71.45%

Industry Average

“ Absolutely fantastic service. Couldn't praise them high enough. Really nice guy. ”

- Max

“ Rang the RAC to report breakdown @ 11.11 am Had a new alternator replaced and back on the road by 14.20pm . Quoted £375 for part but was actually only £261 .very happy with the service I received, the guy was very friendly, it was blowing a gale and pouring with rain and he remained happy. We bought him 2 coffees to keep him warm ☺️☺️ ”

- Sarah Aylmer

“ Excellent service today, had a battery replaced the man was very efficient and very fast getting to me, very happy! ”

- Nikita

RAC Reviews

Customer Service - Good