RAC Reviews

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does RAC deliver? How long does RAC take to deliver? Does RAC deliver on time? How is accuracy and good condition of items delivered by RAC?

Returns

Customer Service

How can I contact RAC? How quickly does RAC resolve customer queries?

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Ask a question and get answers from people who are customers of RAC.

Phone:

801 82 82 82

How quickly does RAC resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 27% of reviewers feedback is RAC takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

74.09%

Industry Average

“ Starter motor burn out, Wonderful service from Paul. ”

- Phil Gibson

“ We have had to call the RAC out twice recently and both times the RAC mechanics have provided excellent service and knowledge. ”

- Kirsty Creighton

“ Very very happy with the excellent service given to us last week to mend our vehicle. Aaron 8809 and James 2154 were absolutely brilliant, Aaron especially kept in touch and updated us with progress and the car was ready by Friday as promised, they are true gentlemen, thank you so much ”

- Anonymous

RAC Reviews

Phone:

Customer Service - Good