“I took my car today for service, got there at 6:05 am and was no.1 and my car was the first to go in. So i requested to be dropped off at Kolonade Mall as i did not want to go far ,in my mind am thinking i will be done by 11/ 12 pm.
I waited,waited ,waited and eventually i decided to call the office around 13:45 to ask if they were done,I was transfered from pillar to post and was told the car will be ready in 20 minutes.
I called the second time requesting the driver to fetch me coz it did not make sense for me to wait so long. No one bothered to even call me to say the driver has arrived.
It really saddened me that when i got there my car was not even done, the one that hurt the most was that the guy who was no.7 on the qeue was done before me.
Last year I asked my daughter to take the same car for service,she received the same treatment,i still had to call your office as it was getting late and she was getting worried and no one was giving an update
The service we have received from you is the worst, no customer service at all.
The Net Promoter Score board displayed in your offices clearly means nothing.
I should have taken my car to Hatfield where the service is on point ,how i regret...
Really disappointed.”
“The most god-awful car company you will ever deal with. I begged my wife not to buy a Renault as of the previous experience I had with this depot. She pushed ahead and purchased a Zoe. I have to say, it's a great little car. However, the paint has come away on the front bumper. It started around the sensor and got worse, so I suspect water ingress there. They are refusing to fix due to a barely noticeable chip far from the paint defect. I have 3 independent paint shops confirm the issue was not caused by the tiny scratch. Renault say they only accept report from Renault themselves. How convenient. This is typical of this dealership trying to weasel out of repair work. If you read this review, then purchase from Renault then you only have yourself to blame.
I am now having the work carried out at my own cost. I will invoice them and take them to a small claims court if they do not pay.”
“I bought a Renault Captur and went in for a service and they replaced things that didn’t need to be replaced! They didn’t get back to go when you call. Expensive and they rip you off
All the people that write good reviews are either stupid or connected to the company. Take your car to a private mechanic.”
“We have had our RM 19-1 Renault Master campervan (built by Jayco) for only 12 months. In the first 1000km we had issues with the gearbox which required us to take the van back to Renault in Canberra (we are in Batemans Bay) to be looked at. This was not easy given the distance and time involved. The Renault technicians could not replicate the fault but we had already been told by another Renault dealer that the gearbox needed a software update. I told the service department in Canberra as much and they appeared surprised. However, the update was done and the gearbox has behaved since then.
The van has now done only 9000km and there is a leak in the power steering which again requires a trip to Canberra as warranty work can only be carried out by a Renault dealer. The van will require towing/transport as we cannot drive it 150km up the mountain to Canberra with faulty steering.
Having spoken to both Renault in Canberra and the customer support at Renault Australia we have been given no sympathy or assistance. The local mechanic in Batemans Bay can fix the fault but Renault will not allow this under warranty. The lady I spoke to at Renault Australia was complete unphased by the fact that we have had two major mechanical issues with a brand new vehicle and gave us no assistance - her repeated response was that it was our problem to get the vehicle to a dealer and it would be at our expense. She said that we could try to get the cost of transport reimbursed IF it turned out to be a warranty issue. I do not know how a fault in the power steering after 12 months of normal driving could NOT be a warranty issue. She gave me no confidence that we would be reimbursed and no sympathy that we had an undriveable vehicle that we had purchased in good faith.
We did our research prior to purchasing the van and whilst there are numerous issues highlighted on various forums, we wanted a camper and this was the chassis used by Jayco. As I said to the lady at Renault Australia, my wife and I now bitterly regret buying a Renault and we will be telling everyone we can to stay clear of the company both in terms of the quality of the vehicle and the lack of genuine support post purchase.”
“I now feel that I made a wrong decision by purchasing Renault Kiger Limited edition RXZ.
I had to visit service center multiple time regarding multiple issue.
One issue which I mentioned was the running noice of AC compressor.
I received a very ridiculous reply that they tried the same with another Kiger and the abnormal sound is there too.
How stupid answer it is.
When customer complaints that there is additional noice coming from AC Renault says it's a common issue.
Then company has to call back and make a fix
My humble request to all is not to go for Renault Kiger.”
“Please god sake don't buy the Renault Kiger car, poor service from Renault and the dealer TRIDENT AUTO ENTERPRISES PRIVATE LIMITED.poor customer service and always they dictate the terms to the customer , No spares support and even the dealer dot have clue when the parts required available . Even they don't have customer escalation matrix . Dont buy and suffer .”
“Worst experience as an EV owner of a Zoe , 6 months no diagnostic still , the car is still in Timisoara , no skilled tehniceans and no willing support from the entire Reanult Group , my advise never buy an EV from Renault !
They are good in selling the car , after warranty they simply don’t care , the car have only 75k serviced”
“में अपने होश में रिनॉल्ट को सूचित करना चाहता हु उनकी कार up14DK0399 चलाते-2 अपने आप गियर छोड़ देती है दो बार मेरे द्वाराऑथराइज्ड सेंटर पर रिपेयर करनेका मुझसे 40000/- रुपए से ज्यादा लिया गया लेकिन समस्या ठीक नही हुई।
इसी कारण आठ बार रोड से गाड़ी हटाने का खर्चा किया
में एक एफिडेविट देता हू भविष्य में इस गाड़ी के ऑनरोड गियर छोड़ने से मुझे यापरिवार को कुछ जान या मान की हानिके लिए रिनॉल्ट जिमेदारहोगा”
“Dear Sir,
I am writing to bring a serious matter to your attention and ask for urgent intervention from your top management for a prompt resolution. The issue pertains to an incident concerning our new Renault KWID that occurred on 28th January 2024 at Sec 109, Gurgaon, during a relative's ring ceremony. We purchased the Renault KWID (vehicle registration number DL9CBD3799, chassis number MEEBBA003P9849540, Engine/Motor no. B4DJ423E009457) about 2.5 months ago from the Renault Mayapuri dealership in New Delhi.
Around 09:50 PM on 28/1/24, we departed in our white KWID from the venue en route to our home in Mayapuri, New Delhi, following the route suggested by Google Maps. The car had a sufficient amount of fuel to cover the distance between Gurgaon and Mayapuri, and more. The car unexpectedly and suddenly came to a halt in the middle of a local road off of Dwarka Expressway. There were no warning signs on the driver's dashboard, therefore we thought that the car had somehow unexpectedly run out of fuel.
In a deserted and poorly lit area, prioritizing the safety of two ladies and a young girl accompanying us, we decided to call an Uber. Leaving the car at the location to seek out a fuel station, we finally managed to obtain two liters of fuel from a scooty owner after some effort.
Upon returning to the car, our attempts to restart the ignition proved futile. Meanwhile sitting in Uber we contacted the roadside assistance service and provided our Car number, owner's name etc., and asked the person on the phone to track the car, as he kept insisting on sharing the chassis number etc., which was not available to us as it was in the KWID and not with us in the Uber. We were feeling unsafe to exit the Uber to retrieve the chassis number etc., and the roadside assistance service showed reluctance to send any assistance our way without this information. However, they told us not to worry about the car since it was new, and assured us that we would get all the benefits and cover; and when we shared the chassis number, they would send assistance there. My son-in-law was simultaneously seeking assistance from Uber, since we anticipated that the roadside assistance would take a long time to arrive if at all they came, and waiting there wasn't very safe. Still in that situation, we were fortunate that the Uber driver had towing equipment available to tow our car all the way to Mayapuri. We had confirmed with the roadside assistance services that it was alright to tow the car at that point of time and that we could share the other details later on.
The next day when we took the car to the Renault Mayapuri dealership, we were informed by the dealer that the engine had seized up, and the startling news was that there was no insurance coverage for the engine! They had never told us when selling us the vehicle that the insurance did not cover the engine. Apparently it covered everything but the engine! A week later, the insurance surveyor called me and noted that this was a case of an accident and reiterated that the engine was not covered by the insurance. To make matters worse, the dealer is saying that this is not covered by the 2 year warranty.
We find it perplexing that a new car is not fully covered either by insurance or by warranty, and we request proactive action to address this situation promptly. It is of much surprise to us how such a brand new car could put us into such a problematic situation. It compels us to believe that the car had a manufacturing defect already. It has been over 10 days since the car has been at the Renault workshop -- we are completely clueless about the progress and how / when our problem is going to be resolved. I am a super senior citizen (80+ years old) and it is a constant worry to me now that I had purchased the car to run it for a decade only to discover such an abnormal defect within a couple of months of purchase!
Needless to say, our experience with Renault has been very unpleasant so far, and I am hoping that you will take the necessary steps to correct this situation. I request you to seek a solution to our matter urgently.
Thank you for your attention in this matter.
Best regards,
Dilip Kumar Basu
Car Owner
A/19-D, MIG, Mayapuri Vatika Apartments
New Delhi 110064 (South West Delhi)”
“Very bad company.
I am frustrated with there behavior.
1st with there tricky insurance which there personal finance made huge interest.
2nd they took time to give NOC. I had knocked a lot.
Irresponsible behavior.
3rd They are charging NOC money.
Where i haven't received the 1st copy. But they are charging for duplicate.
Hell with this company.
There car materials are so poor.
Don't trust on this company.”
“My Renault Clio needs a suspension part which no one in dealer or Renault knows when this will arrive already waited 3 weeks and car deemed unfit to drive.Don’t make the cars if you can’t have parts to fix them”
“i waited 1 hour for just to deliver my car after a service. they stood me up and there was only one sales person in billing and do the procedure. so rude from the company to wait a person like this. kaloor showroom, kerala, India”
“Freaking unacceptable! Not only the head quarters in France are not capable to communicate in English, it also takes ages to do the simplest thing! Clown of an "international" company.”
“Very BAD experience in Renoult indestry and coustomer care sarvice me 2 Deen se 18003154444 me try kr raha hu koi option salact nahi hota. Itna bekar aur slow Sarvice h renult ka isliye renult ki ki car ka resale value nahi hain aur aur renult ki company ki car koi Lena nahi chahta....bhout hi jada bekar company h hain...I am not refer by anion by this Renoult company car.”
“OMG absolutely disappointed, I just had my service done from renault, no words for it, please avoid, get your local garage to do service it will be much cheaper, the person will appreciate too but here, they couldn't even clean the car, no hoover or clean inside, when I showed to one of there service manager, his answer was oh ye we know we had lot of complaints and actually we only have one person to clean. We'll is this my problem, you guys asked me for £272 for service, I did not negotiate I paid in full, you could ask me for another £20 but atleast give me a proper service and clean, how would I know if you even have done the service as well.
NOT HAPPY AT ALL AND WILL NEVER COME BACK IN THIS BRANCH FOR SERVICE OR EVEN BUY ANOTHER CAR....please avoid”
“After doing my research, I decided to purchase a 2nd hand Dacia from Renault Watford, where ever I looked the advertising said ^All Dacia approved used cars come with a 12 month warranty, I went to the Watford branch and paid the deposit and was given some paperwork, the following day the invoice said 90 DAY GUARANTEE, I immediately emailed the sales advisor to question this, He never replied, a few days later after Dacia customer service was involved I went to pay the ballance for my car, only to be told that the 12 month warrantee was only for Dacia approved used dealers and the Watford branch was NOT An approved dealer,
After 6 weeks of chasing the Watford branch WILL NOT honor the 12 month warrantee, even after I showed them that on their website the were advertising as being a Dacia Approved Dealer.
THIS IS THE WORST PLACE I HAVE EVER HAD THE MISFORTUNE of dealing with, they Advertise but won't back it up
AS OF today, Renault Watford are STILL ADVERTISING as a Dacia approved used Dealer, but continue to Ignore the "All Dacia Approved vehicles will come with a minimum of 12 months warranty to give you complete peace of mind. The warranty will be made up of the balance of manufacturer’s warranty topped up, where necessary, to provide a minimum of 12 months cover."
SO the line on their website "When it comes to Watford car dealers, our showroom has a fantastic range of cars and vans on offer. As a Dacia-approved dealership..........
From the Renault website retailgroup.co.uk
/dacia/find-a-dealer/dacia-watford”
