"Worst experience as an EV owner of a Zoe , 6 months no diagnostic still , the car is still in Timisoara , no skilled tehniceans and no willing support from the entire Reanult Group , my advise never buy an EV from Renault !\r\nThey are good in selling the car , after warranty they simply don\u2019t care , the car have only 75k serviced"
"Dear Sir,\r\n\r\n\r\nI am writing to bring a serious matter to your attention and ask for urgent intervention from your top management for a prompt resolution. The issue pertains to an incident concerning our new Renault KWID that occurred on 28th January 2024 at Sec 109, Gurgaon, during a relative's ring ceremony. We purchased the Renault KWID (vehicle registration number DL9CBD3799, chassis number MEEBBA003P9849540, Engine\/Motor no. B4DJ423E009457) about 2.5 months ago from the Renault Mayapuri dealership in New Delhi.\r\n\r\n\r\nAround 09:50 PM on 28\/1\/24, we departed in our white KWID from the venue en route to our home in Mayapuri, New Delhi, following the route suggested by Google Maps. The car had a sufficient amount of fuel to cover the distance between Gurgaon and Mayapuri, and more. The car unexpectedly and suddenly came to a halt in the middle of a local road off of Dwarka Expressway. There were no warning signs on the driver's dashboard, therefore we thought that the car had somehow unexpectedly run out of fuel. \r\n\r\n\r\nIn a deserted and poorly lit area, prioritizing the safety of two ladies and a young girl accompanying us, we decided to call an Uber. Leaving the car at the location to seek out a fuel station, we finally managed to obtain two liters of fuel from a scooty owner after some effort.\r\n\r\n\r\nUpon returning to the car, our attempts to restart the ignition proved futile. Meanwhile sitting in Uber we contacted the roadside assistance service and provided our Car number, owner's name etc., and asked the person on the phone to track the car, as he kept insisting on sharing the chassis number etc., which was not available to us as it was in the KWID and not with us in the Uber. We were feeling unsafe to exit the Uber to retrieve the chassis number etc., and the roadside assistance service showed reluctance to send any assistance our way without this information. However, they told us not to worry about the car since it was new, and assured us that we would get all the benefits and cover; and when we shared the chassis number, they would send assistance there. My son-in-law was simultaneously seeking assistance from Uber, since we anticipated that the roadside assistance would take a long time to arrive if at all they came, and waiting there wasn't very safe. Still in that situation, we were fortunate that the Uber driver had towing equipment available to tow our car all the way to Mayapuri. We had confirmed with the roadside assistance services that it was alright to tow the car at that point of time and that we could share the other details later on.\r\n\r\n\r\nThe next day when we took the car to the Renault Mayapuri dealership, we were informed by the dealer that the engine had seized up, and the startling news was that there was no insurance coverage for the engine! They had never told us when selling us the vehicle that the insurance did not cover the engine. Apparently it covered everything but the engine! A week later, the insurance surveyor called me and noted that this was a case of an accident and reiterated that the engine was not covered by the insurance. To make matters worse, the dealer is saying that this is not covered by the 2 year warranty.\r\n\r\n\r\nWe find it perplexing that a new car is not fully covered either by insurance or by warranty, and we request proactive action to address this situation promptly. It is of much surprise to us how such a brand new car could put us into such a problematic situation. It compels us to believe that the car had a manufacturing defect already. It has been over 10 days since the car has been at the Renault workshop -- we are completely clueless about the progress and how \/ when our problem is going to be resolved. I am a super senior citizen (80+ years old) and it is a constant worry to me now that I had purchased the car to run it for a decade only to discover such an abnormal defect within a couple of months of purchase!\r\n\r\n\r\nNeedless to say, our experience with Renault has been very unpleasant so far, and I am hoping that you will take the necessary steps to correct this situation. I request you to seek a solution to our matter urgently. \r\n\r\n\r\nThank you for your attention in this matter.\r\n\r\n\r\nBest regards,\r\n\r\n\r\nDilip Kumar Basu\r\nCar Owner\r\nA\/19-D, MIG, Mayapuri Vatika Apartments\r\nNew Delhi 110064 (South West Delhi)"
"It's not often that i write such kind of reviews but when i do it's because i really want to pay tribute to REALLY good service. \r\n\r\nIt is by no coincedence that i'm driving my 4th Renault vehicle now! Starting from my first Kangoo, to the Megan..Sports Tourer.. Laguna.. and now the Scenic. \r\nMy Renault(s) has saved me from a horrific 60kph crash (from which i was completely unscathed!), seen through my dating years, and now the trusty transport of my family. \r\nWhat kept me faithful to Renault, one of the key reason has got to be the service agent who has seen me through the years Mr. Dennis Ngan. \r\nHe is always attentive and gives me recommendations on the servicing of the car and makes sure that i get my car back timely and in perfect condition. \r\nTruly 5 stars, everytime!"
"Renault Cardiff, avoid like the plague, absolutely appalling after care.\r\n\r\nSalesman told me the car was immaculate \r\nAs I bought it on line, And I took his word for it after waiting nearly two hours in the cold office, he told me the car was ready we had to drive it home to Bristol with wet seats and used our coats to sit on, it wasn\u2019t until we were driving the car home we realised how filthy the car was, it was covered in mould residue, the car was returned twice for valeting and twice returned filthy. So I have now decided to have it Detailed cleaned myself.\r\n\r\nI Emailed the sales manager today 04\/02\/2022 manager and sent pictures, only to be told he was sorry a 3 year old car costing \u00a315500 was not up to MY standard. Why ever happened to the customer is alway right, especially when I traded in a car that was in show room condition.\r\nI would hate to think what they think what Renault standards are.\r\n\r\nWish I could add the photos."
"Renault Cardiff, avoid like the plague, absolutely appalling after care.\r\n\r\nSalesman told me the car was immaculate \r\nAs I bought it on line, And I took his word for it after waiting nearly two hours in the cold office, he told me the car was ready we had to drive it home to Bristol with wet seats and used our coats to sit on, it wasn\u2019t until we were driving the car home we realised how filthy the car was, it was covered in mould residue, the car was returned twice for valeting and twice returned filthy. So I have now decided to have it Detailed cleaned myself.\r\n\r\nI Emailed the sales manager today 04\/02\/2022 manager and sent pictures, only to be told he was sorry a 3 year old car costing \u00a315500 was not up to MY standard. Why ever happened to the customer is alway right, especially when I traded in a car that was in show room condition.\r\nI would hate to think what they think what Renault standards are.\r\n\r\nWish I could add the photos."
"Renault Cardiff, avoid like the plague, absolutely appalling after care.\r\n\r\nSalesman told me the car was immaculate \r\nAs I bought it on line, And I took his word for it after waiting nearly two hours in the cold office, he told me the car was ready we had to drive it home to Bristol with wet seats and used our coats to sit on, it wasn\u2019t until we were driving the car home we realised how filthy the car was, it was covered in mould residue, the car was returned twice for valeting and twice returned filthy. So I have now decided to have it Detailed cleaned myself.\r\n\r\nI Emailed the sales manager today 04\/02\/2022 manager and sent pictures, only to be told he was sorry a 3 year old car costing \u00a315500 was not up to MY standard. Why ever happened to the customer is alway right, especially when I traded in a car that was in show room condition.\r\nI would hate to think what they think what Renault standards are.\r\n\r\nWish I could add the photos."
"Renault Cardiff, avoid like the plague, absolutely appalling after care.\r\n\r\nSalesman told me the car was immaculate \r\nAs I bought it on line, And I took his word for it after waiting nearly two hours in the cold office, he told me the car was ready we had to drive it home to Bristol with wet seats and used our coats to sit on, it wasn\u2019t until we were driving the car home we realised how filthy the car was, it was covered in mould residue, the car was returned twice for valeting and twice returned filthy. So I have now decided to have it Detailed cleaned myself.\r\n\r\nI Emailed the sales manager today 04\/02\/2022 manager and sent pictures, only to be told he was sorry a 3 year old car costing \u00a315500 was not up to MY standard. Why ever happened to the customer is alway right, especially when I traded in a car that was in show room condition.\r\nI would hate to think what they think what Renault standards are.\r\n\r\nWish I could add the photos."
