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Ryman Reviews

2.2 Rating 113 Reviews

28 %

of reviewers recommend Ryman

Company Reviews

2.2

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022

Ryman 1 star review on 27th June 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received outstanding service from Petrina Scanlon at the Kensington branch. After purchasing a Huawei sports watch I was having difficulty in trying to connect it. I returned to the store and Petrina took the time to help me set it up. She was polite and patient and exceptionally helpful. I really appreciated her help.”

Posted 4 years ago

“I ordered a printer on Jan 23 that was supposed to arrive in 3 days. After over a week I emailed and asked for an update and was told that on the website it said orders could take up to 15 days, no apology. After 15 days I emailed again and this time someone said they would look into it and get back to me. Didn’t hear anything so I rang on Feb 11 and was told that all they could do was email the supplier and that’s why there hadn’t been a response. The support staff can’t ring them? Very odd. So I complained and was told that my order had been escalated and I would hear from a manager. 48 hours later and I have not heard anything so now I have been on the phone for nearly 20 minutes while I wait for this order to be cancelled. I’m sure getting a refund will be equally painful. I will most definitely never order from Ryman again but will go to Printerland that has over 40 of the printer I want in stock and I can get a delivery in a couple of days. Very poor service Ryman.”

Posted 4 years ago

“2 stars is generous. Ordered 7 really useful boxes from ryman. They took 10 days to arrive in store, there was an urgency to these so I had already went out and bought replacements elsewhere so asked for a refund. This took another 10 days to process and a further 5 days to clear. Emails are not responded to for days on end. I only got a reply after threatening them with "yet another" awful review. Sort it out ryman. It's not hard to jyst be decent and realise folks are ordering stuff because they need it. If you can't give them it don't hold onto their money and ignore their correspondence.”

Posted 4 years ago

“All good here !”

Posted 4 years ago

“useless company - cancelled my order ...present for my wife...won't use again...shambles...chat line useless...”

Posted 4 years ago

“I'm incredibly disappointed with Ryman. I was led to believe they were one of the better office equipment providers and ordered a filing cabinet on January 10th. This arrived on January 13th with a large dent in the side, so I requested a replacement. Ryman scheduled in the collection for Friday 17th so I took the day off work to make sure I was in for this. Nobody from Ryman showed up, despite me chasing it and being told via their online chat that it will be collected on Friday. It is now Monday 20th January. 10 days after my initial order and I still don't have a replacement and am still £44.99 out of pocket having taken, so far, 2 days off work for this. Talking to the online help again this morning, I'm being told that they can now collect tomorrow but a replacement will be issued on yet another day. This is a further 2 days off work that I can't afford to keep taking. Instead I've requested a refund. I've made a formal complaint to Ryman and will not be using this service again”

Posted 4 years ago

“Ordered a crayola table and chairs for my 3 yr old granddaughter for Xmas, it arrived in October but unfortunately I didn’t open it until Christmas, and then it wasn’t taken out of the pack to assemble it until the new year. Unfortunately a few panels were damaged, but due to the date of purchase Ryman’s were very unhelpful regarding exchanging or refunding the cost despite sending photos. . They would only offer a £5 gesture of goodwill. My fault I suppose for trusting that the quality would be ok. Very poor customer service Especially for Christmas gifts. Most companies extend the guarantee over the Christmas period, stay clear of Ryman online ordering.”

Posted 4 years ago

“Very good service Spl in Edgware branch staff One guy he served me his name is Adil he is very kind and one of his store manager Her name is venni she is very helpful and supportive manager Her behaviour is very kind with the all customer”

Posted 4 years ago

“Still awaiting a refund on an order cancelled 6 weeks ago. Daylight robbery. I will be complaining and hope I get a response.”

Posted 4 years ago

“Customer service and returns are an absolute disaster. Its taken me 3 month of back and forth and I am still waiting for a refund on a piece of tat filing cabinet they sold me. Their errors are too long to list, just DO NOT USE”

Posted 4 years ago

“Have always bought paper from Ryman as I can’t seem to find narrow ruled paper anywhere else. This time the price seems to have gone up massively and the quality down completely! It’s the worst paper I’ve ever used- so thin, rips instead of pulling from the binder, it’s just awful!! Paper is not something that could usually make me so angry but Jesus, I’ve just paid an extortionate price for something that literally infuriates me every time I use it!!”

Posted 4 years ago

“Terrible customer service! Ordered a number of items on Saturday 14th September. Arrival date scheduled for Tuesday 17th. By 8pm, no delivery. Tracked order with FedEx and said there was a problem and to call them. Office was closed so called following morning. Said package was damaged so they would get supervisor Caroline Colclough to call me back within 2 hrs. 3 hrs later still waiting. Called back was told I had to call Rymans to sort it out. Called Rymans at around 12:30pm on Wednesday 18th September. Spoke to Vicky who reassured me my order would DEFINITELY be received the following day. She would personally call Admin and make sure it went out as I was in time for next day delivery. She told me to look out for an email which should come through later that day. I felt reassured. But then, no email. So I now call back today and speak to James, to be told it will only be sent out today. ABSOLUTELY NO APOLOGY, NO COMPENSATION! It sounded like I had woken him up and he was irritated with me for doing so. So I requested for my order to be cancelled and he says he has to check first if the order has gone out before he can cancel it. So I ask what happens if it has already left. So he says it won't have left but he needs to check. So I ask why he needs to check if he knows the order has not yet gone out. He explains that's their procedure! Then he tells me the money will take up to 5 days to get back into my account! FUMING! these items are for my daughters school. She is only in year 1 so Rymans, you are missing out on ALL the rest of her educstional supplies! AND I am an Educational Consultant, just opened my own business and will be buying everything from anywhere else!! Your loss!”

Posted 4 years ago

“Terrible customer service! Ordered a number of items on Saturday 14th September. Arrival date scheduled for Tuesday 17th. By 8pm, no delivery. Tracked order with FedEx and said there was a problem and to call them. Office was closed so called following morning. Said package was damaged so they would get supervisor Caroline Colclough to call me back within 2 hrs. 3 hrs later still waiting. Called back was told I had to call Rymans to sort it out. Called Rymans at around 12:30pm on Wednesday 18th September. Spoke to Vicky who reassured me my order would DEFINITELY be received the following day. She would personally call Admin and make sure it went out as I was in time for next day delivery. She told me to look out for an email which should come through later that day. I felt reassured. But then, no email. So I now call back today and speak to James, to be told it will only be sent out today. ABSOLUTELY NO APOLOGY, NO COMPENSATION! It sounded like I had woken him up and he was irritated with me for doing so. So I requested for my order to be cancelled and he says he has to check first if the order has gone out before he can cancel it. So I ask what happens if it has already left. So he says it won't have left but he needs to check. So I ask why he needs to check if he knows the order has not yet gone out. He explains that's their procedure! Then he tells me the money will take up to 5 days to get back into my account! FUMING! these items are for my daughters school. She is only in year 1 so Rymans, you are missing out on ALL the rest of her educstional supplies! AND I am an Educational Consultant, just opened my own business and will be buying everything from anywhere else!! Your loss!”

Posted 4 years ago

“Please dont waste your time with the red nose pens again. Just a waste of more plastic and nobody really bought them anyway .thanks.”

Posted 4 years ago

“Just awful 'customer service'!!!!! The following were two separate occasions... STRIKE 1: Wrong products delivered STRIKE 2: Broken product inside parcel STRIKE 3: Poor quality control...badly finished product see photo below Phoned three times, emailed and live chatted..Promises given, still no satisfaction!! Asked to submit photographs of damaged and faulty goods three times now. Rymans needs to know people don't have time for this nonsense. Go to a competitor instead.”

Posted 4 years ago

“Given a delivery date in their purchase confirmation email, confirmed via a telephone call to their customer services. Didn't arrive on the stated delivery date and no follow up from Ryman. Had to chase them up and pursue 3rd party shipper to locate goods. Finally arrived 9 DAYS LATE. Don't trust their delivery dates. Wouldn't touch their online sales system again, not even with a barge pole. They were very good at offering corporate excuses and saying it wasn't their fault!”

Posted 4 years ago

“I've shop at Ryman for many years I have had a first class service great staff are always helpful and friendly right this morning I got my third fan from you 12"desk top status they are we'll made and great price”

Posted 4 years ago

“I am totally bowled over by how helpful, efficient and professional your staff at the Chiswick Ryman are. In particular I wish to single out Kelly, Abby and Sam. I am so impressed by this team. They treat everyone with courtesy and respect. Sadly a rare thing today. I go to Ryman for all my stationery and printing needs and to send DHL precisely because I know I will get top notch service. Your staff at Chiswick are a credit to you”

Posted 4 years ago

“Outstanding service at Coventry branch”

Posted 5 years ago

“Very easy to order and collect. Staff were very helpful and efficient. Christopher even took my package to my car. Thank you. Quality and easy to assemble.”

Posted 5 years ago

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Ryman is rated 2.2 based on 113 reviews