Ryman Reviews

Name: Ryman
Address: -, - -, Cheshire
Rating: 2.28

2.3 Rating 135 Reviews

31 %

of reviewers recommend Ryman

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About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022

Ana Camiola

Anonymous

Roy Chisnall

Ryman 1 star review on 3rd December 2021

Sergio

Anonymous

Anonymous // 01/01/2019

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“our order number is #2000348705. Do not buy from this company. We ordered a scanner on the 4th of November and was told it would be delivered on the 11th of November. When it didn't turn up and you couldn't tell us where it was we decided to cancel our order and order from elsewhere. We were told on the 12th of November a refund could take 3 to 5 working days. It is now the 25th of November and despite 3 phone calls to your customer service team, we have still not got our refund. We are now being told you have just had confirmation from your supplier that our item was not sent out to us and you will now contact the supplier to ask for a refund. Once they have agreed to the refund you will then issue one to me. This is unacceptable so we won't get our refund in 3 to 5 working days a previously advised but only once your supplier agrees. Very unhappy !!!”

Helpful Report

Posted 5 years ago

“Horrible suppliers. I ordered a white board which was delivered to the wrong address AND was cracked on delivery. Firstly they got some local supplier who wasn’t Ryman to supply the whiteboard. When I asked for a refund, they refused as I hadn’t submitted a report within 48 hours. Don’t understand how I can submit a complaint within 48 hours if they’ve delivered the product to my neighbour who didn’t tell me he had it until 3-4 days after. Would surely not recommend Ryman to anyone. Sarah & Rounaq”

Helpful Report

Posted 5 years ago

“We ordered 6x35L and 9x33L really useful boxes 3 days ago for an imminent house move. The order arrived today (1 day late), and has 4 boxes missing, which we really need now for the house move. When we contacted Rymans Customer Service, we spoke to a lady called Rudi, who very unhelpful and rude over the phone with no confirmation of what's happened to our missing order, or when we will receive the missing items. When we asked to speak to her supervisor, she said she was not going to pass onto her supervisor, so we've made a formal complaint (a) about the poor customer service, and (b) about the late and missing items; and have requested a full refund for the missing items. We will not be using Rymans for any future purchases, due to the lack of helpfulness to resolve, and particularly due to the rude behaviour. I've also just checked the online reviews and realised that they have a grant 1.7/5 stars (trust pilot). If only I'd checked this previously, we will be remind ourselves to vet urgent orders in future, to make sure that the companies have at least 4/5 online review rating before making the order. I suggest other people do the same, which will exclude poor customer service driven companies for gaining orders, which will hopefully prompt Rymans to invest in better customer service and customer experience....which will ultimately mean customers will consider returning in the long run. Two unhappy customers for us for Rymans!!! Order number: 2000355850”

Helpful Report

Posted 5 years ago

“Don't buy anything from them. A friend of mine was been harresed and forced to show id while collecting her order whether it doesn't says in the confirmation she have to show proof of ID . We have stopped to going there may more and buy stuffs from there anymore. Rubbish service . Store assistants doesn't care about the head office instructions and rubbish behaviours. Avoid”

Helpful Report

Posted 5 years ago

“You have an absolute printer expert at the chester, this eco-tank printer is the best I've ever had go see Dan if you need a printer.”

Helpful Report

Posted 6 years ago

“I am still awaiting my garden planter that I ordered in May, I have tried telephoning, emails, messenger and still my order is not sorted, worst customer service I have come across”

Helpful Report

Posted 6 years ago

“Ordered bbq arrived faulty, took pictures spoke to Ryman on day of opening box and email. Still waiting for response 30 plus days and 30 plus emails and telephone calls. This company stinks of incompetence. DO NOT USE.”

Helpful Report

Posted 6 years ago

“If I could give them 0 starts, I would. I would not recommend this company, please avoid at all cost. I purchased a metal shed which I received in early June. Contacted them because the shed was damaged and it is also so flimsy it should not be called a metal shed. I have been exchanging emails nearly every week since 14 June to arrange for the item to be picked up. Every time I am promised that someone will be in touch within 48 hours ..etc... it has now been 2 months!!! I have asked the credit card company to challenge the transaction now as well. Hopefully someone will take notice and arrange to pick up this shed.”

Helpful Report

Posted 6 years ago

“Very helpful staff at Sunderland branch (Mathew) plus another whose name I forgot. price of product (printer) best price on the market, beats Currys/pcworld and Argos by miles. would highly recommend this store.”

Helpful Report

Posted 6 years ago

“If I could give it no stars I would, avoid like the plague!! Ordered a home office desk 3 weeks ago, said 'due to COVID there will be a slight delay in the 3-5 day SLA stated on the website and it will be delivered at the latest by the 15th July. That came and went. My only contact was via livechat. Apparently they are using an external supplier and their only way of contacting them was via email and I'd have to wait 3 days. That came and went until I insisted on waiting until they escalated with a manager. Then I was told that it was out of stock and I could either wait until it cam back in or I could wait 3 days and then get a refund (Just in case it was out for delivery?, makes no sense) then when the refund was issued I'd have to wait a further 3-5 working days to receive it! Honestly I wish I'd have read the reviews prior to purchase. Absolutely awful and please take my advice and what looks like everyone else's same advice and steer well clear.”

Helpful Report

Posted 6 years ago

“They re taking orders that they cannot fulfil. Stay away. Awful customer services.”

Helpful Report

Posted 6 years ago

“Placed an order online and requested that the vat be refunded as the item was being sent to Guernsey which is a vat free area. Companies normally take the vat of at source but Ryman’s have refused to remove or replace it. So they are profiting the value of the vat as well. Would not use again”

Helpful Report

Posted 6 years ago

“I placed an order online with Ryman in the belief that I was buying it from Ryman and that it was in stock. I was given a 3 - 5 working day delivery date. Nothing received so I chased up Ryman to be informed that the item was being supplied by a third party company and their only means of contact was via email, and that I would have to wait for up to 72 hours to get an update. Not good enough. The item had been ordered two weeks earlier with no sign of when or if I would ever receive it, so I told Ryman to cancel the order. I was informed they couldn't cancel the order because it was coming from the third party supplier and I'd have to wait up to 72 hours to see if the order could be cancelled. Again, not good enough, my contract was with Ryman not a third party supplier. A week further on my order is still showing as processing with no sign of a refund. I warn people.... avoid any dealings with Ryman, they have no interest in operating within the spirit of the sale of goods act and are taking orders they cannot fulfil. Do not use them.”

Helpful Report

Posted 6 years ago

“Do not use this company. Wish I had read reviews before ordering on line. Faulty item delivered, after 8 weeks and 5 phone calls item eventually collected now awaiting refund. Nobody tells you what is happening just get told by customers service they will contact the supplier. Cannot stress enough how useless they have been.”

Helpful Report

Posted 6 years ago

“Avoid at all costs. Terrible company. Won't refund your money despite faulty goods. Won't replace it either. Crooks. lie on the phone. Never do what they say. AVOID.”

Helpful Report

Posted 6 years ago

“Please don't bother wasting your time ordering product with this company, customer service is non existent, paid for item on 5th June only to be told on the 26th June the day delivery was expected its out of stock, not by Ryman but their supplier. Cancelled my order and asked for a refund.As of today 7th July no refund, and guess what, due to covid19, same old excuse, we're experiencing a large volume of calls,25 minutes a time waiting to find out where my refund is, and still non the wiser, as nobody returns calls. Well done Theo”

Helpful Report

Posted 6 years ago

“My online shopping experience with Ryman echoes everyone else's by the sound of it. Ordered a fairly expensive item for a birthday gift which arrived damaged and looking suspiciously second hand. Many hours since wasted on their truly awful online chat with a very unhelpful agent called Sarah and the damaged item was collected (though not on the day Ryman advised), and nothing since. They don't answer their phones. They don't respond to emails. If you want to complain you have to address it to the email address that doesn't respond to emails in the first place. If you do manage to get through on the online chat after entering the same details multiple times, all you get is the repeated excuse of they can't give a refund as they are waiting on their supplier and to wait to hear from them in an email that never comes. Now £200 and many hours down and seeking legal recourse. Despicable company and service. AVOID.”

Helpful Report

Posted 6 years ago

“In these times of buying items online, do not buy from them. Ordered an office chair and 3 weeks after i haven't received it or even received an acknowledgement from them. I finally spoke to someone in customer services and i have been told to wait for another 48 hours with no resolution. DO NOT buy anything from this company. STAY AWAY FROM RYMAN”

Helpful Report

Posted 6 years ago

“i brought a printer , but it is faulty and leaves lines on the paper , very hard to contact them , the chat people said it would be picked up the next day for replacement , but had to wait 4 days until they said they would come , they were meant to be here between 8.45 and 10.45 pm to collect the faulty one , no one came , no email , no phone call , it is friday i will have to start the whole thing again on monday and see how long i have to wait next time , very disappointed , have only had the printer 1 month , i really need it for work , bad customer service , i thought they had a good name , its about time they lived up to it”

Helpful Report

Posted 6 years ago

“Awful service! Company lists items for sale that are not available, blaming their "trusted suppliers", and instead of resolving issues, customer services simply attempt to prolong holding on to the paid amount. Bought an office chair on 3rd of May and still not delivered. Being patient and thoughtful of CV-19 challenges, waited 10 days for a dispatch before escalating. Was asked to wait 4 more days. In 5 days chased again and was asked to give another 72 hrs. Gave them 96 hours before asking again and they stopped replying to emails. Requested a refund and still no response. Absolutely disappointed as mistakenly thought of Ryman being a trusted brand. Will never use Ryman again.”

Helpful Report

Posted 6 years ago

Ryman is rated 2.3 based on 135 reviews