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Ryman Reviews

2.2 Rating 113 Reviews

28 %

of reviewers recommend Ryman

Company Reviews

2.2

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022

Ryman 1 star review on 27th June 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Account Manager at Ryman Business changed 4 times and i have to explain how my business operates every time to someone new. My first Account Manager was great and then it was a slow decline from there. I get the impression these people are small players in comparison to Office Depot and Lyreco. They certainly do not have the product knowledge and deliveries are are wrong product and late. They do not have their own fleet of vans unlike the above. I would not rely on Ryman Business”

Posted 3 days ago

“We have a Brothers printer which was a gift from our son a year ago.. As our cartridge was low on toner we popped into the Brighton shop for another one …We obviously bought the 2510 cartridge as we have a 2510 printer. When we got it home we couldn’t fit it in as it turns out that we were supposed to know that we needed the 2410 cartridge for our 2510 printer .. How crazy is that !!? As pensioners in our late seventies that was a very easy mistake to make and we struggle to keep up with modern day technology as it is. We took it back to Brighton for a replacement and was told by a very unsympathetic mid fifties counter assistant that as we had opened the box we could not have a replacement. All he kept saying was “It’s your fault not ours” because you opened the packaging. How was we to know it was the wrong cartridge without opening it up and trying it in the printer for God’s sake? We are now £49-99 out of pocket which as pensioners is a bitter pill to swallow……The returns policy at Rymans is disgusting and needs changing . Avoid them …especially the Brighton branch and the unsympathic staff there.”

Posted 1 month ago

“Tried to open a 'Enterprise' Business account with Ryman Business. Enthusiasm of customer service totaly lacking and no product knowledge. Asked to speak to Manager and told she does not take calls - email only. Disgusting service.”

Posted 2 months ago

“This place broke up my family”

Posted 4 months ago

“As a business i spend on average £3,000 per month, so i ordered pens, paper, pads, rulers etc via their 'Ryman Business Division' - Never again. I missed deadline for delivery Monday 27th November, but still didn't receive the order 3 days later. Not only that, as they provided personalized stationery, i wanted to consolidate all my stationery for all my branches under 1 supplier. However, their product knowledge and enthusiasm was completely lacking, therefore i moved all my business to Office Depot - much more appreciative. Ryman 'Business to Business Division'. What a joke.”

Posted 4 months ago

“Tried to open a business account via the 'Ryman Business Division'. Laborious task and eventually when I did open an account the prices were extortionate. Children running that department and don't know what they are doing. DO NOT OPEN A RYMAN BUSINESS ACCOUNT”

Posted 5 months ago

“Very unhelpful service from Canterbury store. Queried a product that I was interested in ordering online because there was insufficient information on the website. Shop assistant was very abrupt, impatient and clearly uninterested in offering any practical assistance. Will be buying elsewhere.”

Posted 1 year ago

“I made a purchase on the cricut maker machine website that I use for my job. Today I received a PC gaming chair, I contacted the chat and I will only receive my product next Tuesday 01/03/2023 I have to wait almost another week to have my product correctly. In that time I already lost work and also lost clients, I have work to be delivered this weekend. Remembering that it was the store's mistake, I never bought a chair, but a machine that I use for my work. I want to know what the Ryman store is going to do about the customers and money I've lost in that time. I expect a comeback.”

Ryman 1 star review on 29th December 2022

Posted 1 year ago

“Rubbish service in customer care. Respinse was awful. According to them their online business is different than instore. Avoid.”

Ryman 1 star review on 27th June 2022

Posted 1 year ago

“Ordered two mobile phone cases via the business website. I assumed like most reputable companies that the items could be returned. I was wrong. Be warned there is an icon beneath some of the products which to me looks like something resembling a non recycling icon. Apparently this means 'non refundable'. I said that I had never seen such an icon and why didn't they also write 'non refundable' so everyone is clear. It was met with a disinterested 'your problem' style response. I would also like to add that the Rymans Returns policy quite happily promotes the fact that returns are no problem - yet there is no reference to this icon as something to look out for when committing to a purchase and not being eligible for a refund. Why not? Disappointed that a company like Ryman has communicated in such a misleading way and appears to care very little about customer feedback. I won't be buying from them again.”

Posted 1 year ago

“Stole my money and claiming missing return.. I recently made a purchase on the website for a printer, ink and a gadget toy. I received twice the amount of everything i wanted. I had to plead my case that i never wanted 6 items but only 3. I couldn't afford the cost for one nor did i have need for double. I have been told to return the goods to a shop - over an hour and half away from where i live :) - Next option was for me to arrange a courier to send back but its my repressibility if anything goes wrong. or i use their fedex label and pickup and this is safest as nothing will go missing or delay etc and ill get a full refund when driver scans the package but they cannot allocate a time. As this didn't fit with work etc i opted for my own courier who refused to take package due to weight. I then contacted Ryman and they arranged for fedex - 2 labels arrive and i printed them. Fedex never showed up but apparently i missed therm. We rearranged. but this time one label was sent and not two But this time they sent one label only. The driver for fedex told me its fine and they will tape both boxes together. Thought nothing of it, he was the fedex guy after all. Today i have woken up to a refund of half the amount charged to my credit card for the items. Worry sets in! I query this and they have low and behold only received 3 items. So where is the other box? Oh well we need to do an investigation with fedex.? what happened to the refund when driver scans package? and what happened to its the safest? I am now being told i have to wait till an investiagtion is conducted to wether i sent the packages and if fedex has them somewhere or not. i fail to see why i have to be penalised to this error and continue to get charged interest on my card due to this fedex / ryman failing when i was assured nothing would go wrong. I have had to wait almost a month to have all these items picked up and im no further down the road. I suggest you not to use this company.. they are complete con artists.”

Posted 2 years ago

“Ordered 2 reams of expensive photo paper which arrived bent, crumpled and torn. Packaged without any protection at all, a six year old could of packed it better. Ryman customer service non existent… just sorry it’s packed by our supplier. Wake up Ryman I’m not coming back … poor very very poor !”

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Posted 2 years ago

“Didn’t receive my replacement item after returning and didn’t receive my refund. Customer service were so rude and argumentative. Do not use.”

Posted 2 years ago

“After spending over £200 on drawers which arrived flimsy & damaged we had to fit them up as we needed them urgently.. was offered £10 refund. Insulting.”

Posted 2 years ago

“Ryman publish false measurements for a chair I bought online. When I assembled it, I found the chair useless because of the wrong description given by Ryman. I find it hard to believe they don't know it's wrong. Ryman use Fedex and offered only deliveries/pickups within a whole-working-day window. i.e. before 6pm. This means to do online business with Ryman you need to be ready to give up a whole day to receive it, and just hope it's what you want. So I've so far lost two working days waiting for the delivery, and then waiting for the collection. Then the collection never happened, and they want me to waste a third working day because they're unable to use a courier service with modern standards. I've told them that I will make no further accommodations, other than a three-hour window appointment. Ryman refused this, with its customer service representative taking a take-it-or-leave-it attitude. I think Ryman needs to go out of business. I will never use it again for as much as the purchase of a ballpoint pen. Life is just too short to deal with a company like this.”

Posted 2 years ago

“please do yourselves a favour and never order from this company, ordered a printer and received an automated email 2 days later stating it had been dispatched, a week later it hadnt arrived so emailed the company to ask where it was, 3 emails later and still no reply, had to open a paypal dispute to try to get my money back.”

Posted 2 years ago

“WORST COMPANY EVER! Do not order. I have had to consistently chase my delivery; and they consistently say that they do not know anything and that they are ‘processing’ or “chasing”. This has been going on for a month. I have had to seek legal action and dispute this with my bank. They have stolen £600 from me!!! The courier have signed for the packages themselves and it has been STOLEN! They consistently lie on the phone and provide no updates so I have spent HOURS on the phone chasing this! I am disgusted!!!!! Never ever ever use them. Lying and useless company!”

Posted 2 years ago

“Visited the Blackpool store today, purchased 2 items totalling just over £13 and the cashier tried to charge me £25 I queried the price and another assistant came over and told me “1 of the item was in the wrong place they are £16” when it was shows to be £4. They then spent about 5 minutes discussing between themselves when they needed to do tomorrow whilst I was being ignored! I said to them can I just take this item please?! My money was taken no words said, My change was just slapped down on the counter and they just walked off. Poor customer service and should of sold me the product at the advertised price.”

Posted 2 years ago

“Scammers! AVOID! All the negative reviews here are true. These people are scammers. AVOID BUYING FROM THEM. After we received our order (late) all the boxes were wet and the products were damaged. It took them over a week to collect the damaged items after days of fake collection arrangements via email and so much time wasted over the phone. When the replacement finally arrived, it was also damaged! We've now been trying to get them replaced or get some sort of partial refund for OVER A MONTH! So we're now stuck with a damaged bed and bedside tables and no reasonable solution has been offered. Disgusting. AVOID!!”

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

Posted 2 years ago

“Ordered a Cricut machine online with an extra’s package. They processed the order and took the money. Then they emailed to say it was out of stock and I could have a refund. I checked their website and they had added about £60 to the price and had them showing as in stock. Spoke to customer service ( there’s a joke). They said I had an old browser - how thick is that. Pointed out that they were talking rubbish and they just went missing, 10 minutes later someone else came to us offering to process a refund of the difference if I re purchased at the higher price - do you really think we’re as daft as your untrained customer service people??? P.s. I’ve been in customer service for 40 years and know this is a great way to lose customers.”

Posted 2 years ago

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Ryman is rated 2.2 based on 113 reviews