Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Ryman Reviews

2.2 Rating 113 Reviews

28 %

of reviewers recommend Ryman

Company Reviews

2.2

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Read Ryman Reviews

About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

Visit Website

Email:

queries@ryman.co.uk

Write Your review

Tell us how Ryman made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ryman 1 star review on 29th December 2022

Ryman 1 star review on 27th June 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

8

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to open a business account via the 'Ryman Business Division'. Laborious task and eventually when I did open an account the prices were extortionate. Children running that department and don't know what they are doing. DO NOT OPEN A RYMAN BUSINESS ACCOUNT”

Posted 5 months ago

“My Account Manager at Ryman Business changed 4 times and i have to explain how my business operates every time to someone new. My first Account Manager was great and then it was a slow decline from there. I get the impression these people are small players in comparison to Office Depot and Lyreco. They certainly do not have the product knowledge and deliveries are are wrong product and late. They do not have their own fleet of vans unlike the above. I would not rely on Ryman Business”

Posted 3 days ago

“As a business i spend on average £3,000 per month, so i ordered pens, paper, pads, rulers etc via their 'Ryman Business Division' - Never again. I missed deadline for delivery Monday 27th November, but still didn't receive the order 3 days later. Not only that, as they provided personalized stationery, i wanted to consolidate all my stationery for all my branches under 1 supplier. However, their product knowledge and enthusiasm was completely lacking, therefore i moved all my business to Office Depot - much more appreciative. Ryman 'Business to Business Division'. What a joke.”

Posted 4 months ago

“our order number is #2000348705. Do not buy from this company. We ordered a scanner on the 4th of November and was told it would be delivered on the 11th of November. When it didn't turn up and you couldn't tell us where it was we decided to cancel our order and order from elsewhere. We were told on the 12th of November a refund could take 3 to 5 working days. It is now the 25th of November and despite 3 phone calls to your customer service team, we have still not got our refund. We are now being told you have just had confirmation from your supplier that our item was not sent out to us and you will now contact the supplier to ask for a refund. Once they have agreed to the refund you will then issue one to me. This is unacceptable so we won't get our refund in 3 to 5 working days a previously advised but only once your supplier agrees. Very unhappy !!!”

Posted 3 years ago

“You have an absolute printer expert at the chester, this eco-tank printer is the best I've ever had go see Dan if you need a printer.”

Posted 3 years ago

“We have a Brothers printer which was a gift from our son a year ago.. As our cartridge was low on toner we popped into the Brighton shop for another one …We obviously bought the 2510 cartridge as we have a 2510 printer. When we got it home we couldn’t fit it in as it turns out that we were supposed to know that we needed the 2410 cartridge for our 2510 printer .. How crazy is that !!? As pensioners in our late seventies that was a very easy mistake to make and we struggle to keep up with modern day technology as it is. We took it back to Brighton for a replacement and was told by a very unsympathetic mid fifties counter assistant that as we had opened the box we could not have a replacement. All he kept saying was “It’s your fault not ours” because you opened the packaging. How was we to know it was the wrong cartridge without opening it up and trying it in the printer for God’s sake? We are now £49-99 out of pocket which as pensioners is a bitter pill to swallow……The returns policy at Rymans is disgusting and needs changing . Avoid them …especially the Brighton branch and the unsympathic staff there.”

Posted 1 month ago

“Tried to open a 'Enterprise' Business account with Ryman Business. Enthusiasm of customer service totaly lacking and no product knowledge. Asked to speak to Manager and told she does not take calls - email only. Disgusting service.”

Posted 2 months ago

“This place broke up my family”

Posted 4 months ago

“I made a purchase on the cricut maker machine website that I use for my job. Today I received a PC gaming chair, I contacted the chat and I will only receive my product next Tuesday 01/03/2023 I have to wait almost another week to have my product correctly. In that time I already lost work and also lost clients, I have work to be delivered this weekend. Remembering that it was the store's mistake, I never bought a chair, but a machine that I use for my work. I want to know what the Ryman store is going to do about the customers and money I've lost in that time. I expect a comeback.”

Ryman 1 star review on 29th December 2022

Posted 1 year ago

“Rubbish service in customer care. Respinse was awful. According to them their online business is different than instore. Avoid.”

Ryman 1 star review on 27th June 2022

Posted 1 year ago

“Ordered two mobile phone cases via the business website. I assumed like most reputable companies that the items could be returned. I was wrong. Be warned there is an icon beneath some of the products which to me looks like something resembling a non recycling icon. Apparently this means 'non refundable'. I said that I had never seen such an icon and why didn't they also write 'non refundable' so everyone is clear. It was met with a disinterested 'your problem' style response. I would also like to add that the Rymans Returns policy quite happily promotes the fact that returns are no problem - yet there is no reference to this icon as something to look out for when committing to a purchase and not being eligible for a refund. Why not? Disappointed that a company like Ryman has communicated in such a misleading way and appears to care very little about customer feedback. I won't be buying from them again.”

Posted 1 year ago

“Ordered 2 reams of expensive photo paper which arrived bent, crumpled and torn. Packaged without any protection at all, a six year old could of packed it better. Ryman customer service non existent… just sorry it’s packed by our supplier. Wake up Ryman I’m not coming back … poor very very poor !”

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Posted 2 years ago

“Didn’t receive my replacement item after returning and didn’t receive my refund. Customer service were so rude and argumentative. Do not use.”

Posted 2 years ago

“Impossible to get hold of anyone. Their "customer service" chat is automated, hard to navigate around and impossible to speak to an actual human. I wish I knew this before emy purchase, I'd have paid more for a better known company. Never again”

Posted 2 years ago

“Very poor delivery service. I placed an order online. It showed that the item was to be delivered in two weeks. The next day I received an email saying the item was being delivered that day. I wasn’t prepared so I didn’t take time off work. Needless to say my item is now missing and shown as being delivered but I haven’t received it. Delivery is so important right now - I won’t be buying a product again from a company with poor delivery service.”

Posted 3 years ago

“Walk in price for an HP 302 ink cartridge £34.99. The click and collect price is£26.99. When questioned the sales assistant stated there was a two price strategy. The price shown in the shop display is the higher and the lower price is on the back of the price tag. Eventually received a refund, however I will not use the shop again”

Posted 3 years ago

“I ordered a hoover for my business, 1 month now and still not receive it so I been without a hoover for a retail business! I called twice asking what’s happening. 1st they said, it’s was stuck in a hub and not been sent out yet, said should get it by the end of the week (I called beginning of the week). Still didn’t come, called again the week after. Another customer service agent said the delivery’s man came 3 times but no one was in. Which was a lied, no one came and they’re always someone at the business premises. Terrible business, lied and tried to make out it’s my fault for not being in. Asked for a refund, will not be buying anything from them again. Reading from here, lots of people are having problem with Ryman, you need to sort out your business!!”

Posted 3 years ago

“Horrible suppliers. I ordered a white board which was delivered to the wrong address AND was cracked on delivery. Firstly they got some local supplier who wasn’t Ryman to supply the whiteboard. When I asked for a refund, they refused as I hadn’t submitted a report within 48 hours. Don’t understand how I can submit a complaint within 48 hours if they’ve delivered the product to my neighbour who didn’t tell me he had it until 3-4 days after. Would surely not recommend Ryman to anyone. Sarah & Rounaq”

Posted 3 years ago

“I ordered lots of really useful boxes, but only half were sent out and delivered. Although Ryman were at fault, I was made to complete a missing order form, which they lost. After 4 phone calls and a wait of 14 days, I was refunded because the items had never been in stock, hence why they were not sent initially. It took 14 days to credit me (£126), by which time the full amount was payable on my credit card, so I will have to pay and not get my money back for one month. To make matters worse, the items are not showing as out of stock on the website, so this fiasco can continue to happen to anyone who tries to order the same size of box. Ryman do not respond to their emails and online forms, they fob you off when you phone and despite asking, I have not received a written apology nor compensation. Needless to say I took my custom to a rival, who delivered the items in perfect condition in less than 24 hours for the same price. My advice is to avoid Ryman with a very long barge pole.”

Posted 4 years ago

“I ordered a printer on Jan 23 that was supposed to arrive in 3 days. After over a week I emailed and asked for an update and was told that on the website it said orders could take up to 15 days, no apology. After 15 days I emailed again and this time someone said they would look into it and get back to me. Didn’t hear anything so I rang on Feb 11 and was told that all they could do was email the supplier and that’s why there hadn’t been a response. The support staff can’t ring them? Very odd. So I complained and was told that my order had been escalated and I would hear from a manager. 48 hours later and I have not heard anything so now I have been on the phone for nearly 20 minutes while I wait for this order to be cancelled. I’m sure getting a refund will be equally painful. I will most definitely never order from Ryman again but will go to Printerland that has over 40 of the printer I want in stock and I can get a delivery in a couple of days. Very poor service Ryman.”

Posted 4 years ago

«
1
2
»

Ryman is rated 2.2 based on 113 reviews