“I bought several items but had to return 2. Initially I couldn’t gain access to my account so contacted secret sales to help. They have me a link to creat a return. The items returned were received on 7th July but I still have not been refunded. I have sent many emails and have been completely ignored. I have tried calling but it appears their phones are off. They are the worst for customer service and I am out of pocket despite complying with returns terms and conditions. They also have never sorted out the access to my account.
I have only ordered from them once before and on that occasion had to chase them as the order took 5 weeks to arrive. Awful customer service and not at all worried about customers losing money!”
“I ordered 2 pairs of sunglasses and sent one pair back. The return was signed for on the 4th August 2020 and I am still waiting for my £160.00 refund! No phone is answered and no email response. I have gone through a company called Resolver, free of charge company that can hopefully get my money back.....pure robbery Secret Sales would never recommend!!”
“I ordered a bag as a gift for someone, chose to do the 4 easy pay option bag never arrived, so I cancelled future payments, I’ve just had a reminder about my second payment, so told them you’ve had the first payment and your not getting anymore, not paying for something I never received, oh and if I don’t make second payment I’ll incur a de fault charge. Why would I pay for something I never received. I’m already out of pocket for the first payment.”
“My initial purchase was delivered quickly and I felt confident to make a further purchase, however it is not what I ordered and there has been no response from my emails and their phone is ALWAYS engaged. My next action will be to raise a complaint with the bank to get my money back due to zero response from secret sales!!”
“I bought a £99 work bag and then read all the terrible reviews so was a bit anxious that I'd been ripped off but the bag arrived the next day and seems to be the genuine article so I have no complaints at all.”
“Worse customer service ,have been trying to get a refund for two weeks now , can't even answer emails or phone ,shocking do not go near them ,a joke just keep send back automated emails and then do not get back to you .”
“I always have very good experience with secret sales. I love to do shopping on this website especially kamilyan brand dresses...Please display more dresses for this brand..I am desperately waiting for more collection. Thanks”
“The products I bought are really poor quality there is no way they would sell in the open market at the price they were advertised on the site. Shockingly cheap and bad quality. I bought 2 watches and some wireless headphones. There instructions on how to install the watch app on the phone have massive spelling mistakes and the watch has the American date settings unable to change it to the Britsh date settings. Really sad to have wated money.”
“GOODNESS ME!!WHY IS THIS COMPANY STILL SELLING. THEY ARE STEALING FROM PEOPLE.
HOW DISHONEST AND CORRUPT. HOW HAVE PEOPLE PAID? DO WE KNOW THE DETAILS OF SAID PERSON WHO OWNS/OWNED THE COMPANY?
THE ONLY REASON I HAVE AWARDED YOU ONE STAR IS BECAUSE YOU DELIVERED. I FEEL FORTUNATE COMPARED TO SOME PEOPLE WRITING REVIEWS.
KARMA”
“DON’T TOUCH WITH A BARGE POLE!
Took my money but no sign of goods and not contactable!
Site needs taking down urgently before countless other people get ripped off!”
“I’m waiting for a refund since February £98,I have sent emailed as the phone no does not work ,so no customer care whatsoever,never again unless you have money to throw away .”
“Unbelievable - They take your money, cancel your order, don't give you your item or a refund and then say they went under and now its another company which is not liable... but this 'new company' carries on in the same name, same site, same everything.... but just no liability....Crooks!!! absolute crooks!”
“i m one of the victims of secret sale, now in adminstration, even though they were in crisis and no due diligence and accountability to thier customers before going into administration and continued receiving orders and taking people s hard-earned money. they sold thier website as intelectual property to a new company, and the latter thechnically has nothing to do with secrect sales ltd previous of secret sales website despite at least one or two board from company who managed the awfull secret sales website through secret sales ltd company are still serving still the currentcompany who is in charge . You will really seat for your money.”
“Same experience as everyone.
Ordered few things in jan .got cancelled and haven’t received any money back plus no one reply mail .
Do not order any thing from secret sale .
Sama”
“what a terrible dishonest company. Not only have they stolen hundreds of customers money but also thousands of suppliers cash.
we were a supplier and we know they were selling stock they didnt own or their suppliers owed.
FRAUD! FRAUD! FRAUD1
Sash still drives around in fast cars spending other peoples money.
What a scumbag”
“Don’t buy from this company, it’s just one big con. Same experience as others, ordered goods in January 2020. Order never arrived and then was cancelled. Tried to contact customer service but no reply. Then after two months I received an email from Secret Sales saying old Secret Sales had gone into administration. JUST ONE BIG CON.”
