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SpaBreaks Reviews

1.2 Rating 98 Reviews

4 %

of reviewers recommend SpaBreaks

Company Reviews

1.2

Based on 98 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6600

Email:

sales@spabreaks.com

Location:

First Floor, Clerks Court 18 20 Farringdon Lane
London
EC1R 3AU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total nightmare . Could not get refunded after numerous emails to company. Spabreaks originally booked for a Eden Hall, upon reservation was told that Eden Hall is not taking any more bookings! Only way to get money back was through my bank . If your having problems please contact your bank.”

Posted 2 years ago

“Unfortunately there is no way I cannot put 0 Stars before being able to make a review . This company definitely does not deserve even 1 Star ! My husband and I travelled to Hazlewood Castle for a 3 night Spa break . This was a gift from our son for Mothers Day . On arriving at the Hotel we were told they hadn’t been told from Spa Breaks that we had requested a dog friendly room . This had all clearly been notified by us by email as well as the date for our Spa session which was booked for the following day . We went to the room that had been then allocated to us which we were told had been upgraded . On entering the room there was a strong smell of smoke ( this hotel is supposed to be completely smoke free . ) The room had not yet been made up there was dirty crockery and used towels lying on the floor To add fuel to the fire our spa treatment had been incorrectly booked for that afternoon and we were told that there was no way they could change this as they were fully booked . Going back to Reception to tell them we were not staying considering the circumstances and asked for a complete refund they told us that they could not do this as it had to come from ‘ Spa Breaks’ . On contacting them on our return we have been shifted from pillar to post in trying to get a satisfactory response from them .”

Posted 2 years ago

“‘Book with confidence guarantee’ is nonsense. I had to rearrange due to getting covid and spabreaks.com insisted on charging me £25 if I wanted to change the booking. This is going to encourage people to attend bookings with covid.”

Posted 2 years ago

“I’d give them a 0 star if I could Disgusting customer service Haven’t done there job as a spa specialist Didn’t book us into Spa for correct number of nights Didn’t contact kenwick park hotel and Spa to correct the situation, I’ve had to contact and correct there mistakes with Spa . Take no responsibility Refuse to give me a refund Kenwick park now refuse to use Spabreaks as it’s not an isolated incident. STAY AWAY from this rubbish company and contact the spa you wish to go to directly.”

Posted 2 years ago

“Absolutely discussing company. Took two payments instead of one. Refused to refund me only offered a voucher. Said they needed to get in touch with the company but didn’t. I got in touch with them myself and they gave me advise as what to do. I got put on hold for 30 minutes, while they changed the booking which I’m sure was only due to myself getting hold of the company”

Posted 2 years ago

“Don't respond to emails as I have left 4 4 hours on the phone to be told nothing I can do Had a spa day booked for 3pm to be told it was 10 am even through photo of all the booking hotel wouldn't do anything to help even through I should have a full refund as something drastically went wrong I had a voucher that was upgraded by £120 so they have had £300 altogether and I have had no service Just a rip off hope there ceo is proud of them !!!”

Posted 2 years ago

“TERRIBLE CUSTOMER SERVICE Voucher received pre covid due to exceptional times did not consider taking a spa break, the voucher expired a few weeks ago when requested extension point blank refused. Other gift experiences from ethical providers were extended automatically would not recommend”

Posted 2 years ago

“I don’t really know where to start.. we had a hotel booking through spa breaks which ended up not working out so we were offered a full cash refund (by spa breaks) as we didn’t use the hotel facilities or stay the night, we were in and out within an hour. A month and a half after we were promised a refund and weekly phone calls with spa breaks customer service to try and chase our refund with them assuring us we will get it on multiple occasions, using the excuse that the hotel we were supposed to stay at is just being slow there end. So I contacted the hotel and they said the refund was processed a while back which then brought me back to spa breaks! after many phone calls and weeks passing by I received a blunt email stating we have been awarded the money in credit and we have 2 months to spend it before it expires and that they would no longer be in correspondence with us. We were absolutely devastated considering we don’t have the time before the credit expires to take the time away & also we would have just stayed at the hotel in the first place if we knew this was the case but instead they promised us a full cash refund which we never received. We are not rich and could have really done with the money back in all honesty, as falsely promised. In mine and my girlfriends eyes they are thieves and there are many better company’s out there I would urge you to use rather than spa breaks who will just bleed you for your money, and In the instance you need there customer service, they will miss lead you and certainly will not help you. I would advise going straight to the hotel/spa or using a different company. We will not use spa breaks again.”

Posted 2 years ago

“Extremely bad experience. Stayed at the hotel from hell (Guildford manor spa hotel - DO NOT stay there, it’s a literal nightmare), had numerous problems and the worse thing is that they lied to Spa Breaks that the issue has already been discussed. I can never get my 40th birthday spa weekend back ever again. I’ve been offered no compensation or anything, not even an apology. Disgusting that Spa Breaks as the broker haven’t sorted this out, they should be refusing to promote this sh*thole of a hotel. In fact, here is the spa breaks response. Do NOT book through this company. ‘’Further to our previous correspondence regarding your visit to the Guildford Manor Hotel & Spa. Naturally I regret any disappointment felt with regards to your overnight spa experience and I can advise that your comments have been passed on to the venue management for their assesment. As a result of this, I can advise that the venue have responded back to advise that despite your comments, they feel that they have already dealt with these issues in house and are not prepared to offer any concessions or refunds on this occasion. As highlighted within our booking terms and conditions, all issues experienced whilst in resort remain the responsibility of the venue management to address as they deem appropriate and Spabreaks.com will not consider to influence this. Therefore, I can only offer my apologies that your expectations were not met on this occasion but hope that a future spa visit will prove a more positive experience for you. Of course you remain at liberty to discuss this further with the hotel, although I understand that these conversations have already been had on the matter. I am sorry that I am unable to offer a more positive response on this occasion. Regards Barry Barry Thorn Service Liaison Manager’’”

Posted 2 years ago

“Thank you for your swift reply re my booking complaint for spa day at holiday inn on 17th Feb 2022, the booking was fine no problems, it was the attitude of a gentleman who answered the phone at the spa who I rang at your request re my needing a letter from my GP to have massage theraphy having just finished chemo and radiotheraphy in Dec 2021. The day was spoilt as you can imagine been told that the details I gave him to contact my GP could be false and anyway the girls would be to busy to e-mail my GP to ascertain exactly what was required. The stress free day was spoilt as I felt totally humiliated and hurt by his attitude however having heard nothing else from yourselves re compensation of any kind I assume spa breaks attitude is the same.”

Posted 2 years ago

“Our children booked us a spa break over covid most reputable companies have extended their vouchers but not this one !! I”

Posted 2 years ago

“I booked a spa break for my friends birthday and there had occured a fault in the system of the spa I had booked a date at and we had turned up to our assigned appointment in which the spa had not booked us in to. We were denied entrance and no further assistance was given by the spa. I tried calling spabreaks to help us out to re-book our date (I even had all the proof for when I called, a confirmation for the date booked from both spabreaks and the spa), but they kept on insisting that they could not do anything further and that I that it was between me and the spa (i.e it would be up to the spa if I would be able to re-book or even get a refund). I thought I had wasted 120 pounds, however after re-sending all the proof to the spa, they were able to re-book us un. For the spabreaks customer service however, I felt completely dismissed and no help nor advice or assistance was given. They did not offer to talk to the spa even if I kept on insisting that I had read up on their policies and that I would require some help to show proof from their webpage. A complete scam and I would NOT recommend this service to anyone. For any potential future customers - please avoid!”

Posted 2 years ago

“Awful company booked paid they cancelled after giving the wife as a late xmas gift due too over booking . Tried too book more but now its saying on most breaks moneys NONE REFUNDABLE .”

Posted 2 years ago

“Avoid at all costs. Booking made in October for tomorrow. Cancelled in very blunt email by the spa. Emailed and called spa breaks since they are still selling packages at this spa. I asked about full refund - unable to advise or clarify. Then asked them to stop selling this spa until spa willing to forfill bookings - SpaBreaks unwilling to do this. So they are selling packages they know can’t be taken. Really not acceptable - please avoid totally.”

Posted 2 years ago

“not quite what i hoped for... Hallo, My Partner had a birthday and i thought to go with her to Spa resort, so i choose to book through spabreaks, when we arrived after 5 hours long trip our hotel reservation for 2 days (east Sussex national golf resort & Spa) was cancelled, no pre-emails, nothing, which really scared me, good that Mr. Alex on Reception was very kind and helped us all days, very professional, I've been asked everyday questions about food when i tried to order to room or come eat downstairs if i have paid or to reserve my card but everything was already pre-paid for which was pretty confusing, there we're no slippers and it was impossible to book any Treatment on any day... so for 3 days they were all booked, there were no petals on bed but thanks to Mr. Alex we got complimentary Prosecco, there were no afternoon tea on 1st day due to lack of information. 2nd day ordered a dinner at room, at my pre-book, pre-paid shows 3 dinner course, so I've ordered dinner to room and got charged 79£ extra pounds for all food I've ordered, which got written on my room, terrible service, don't recommend spabreaks, i only put 2 stars and not 1 thanks to Mr. Alex...”

Posted 2 years ago

“My birthday treat just wasted as expired in lockdown and I didn’t book a date so my spa break is now not valid!! They don’t even answer messages. Poor customer service and waste of a lovely gift!!”

Posted 2 years ago

“Terrible from Start to finish , booked luxury spa day, the short story, advised to ring hotel to book lunch, they said they are unable to accommodate my package. Several hours and calls later offered an alternative of a hotel stay instead. Don’t do it! Read the small print, and beware. Refund finally agreed after complaint and nothing else to offer me. They keep your money for 7-10 days so u can’t afford to cook an alternative. Go straight through direct !!”

Posted 2 years ago

“I was given vouchers for Christmas 2020, and have been trying to use them throughout 2021 to no avail. For many months it was impossible to use the vouchers for online bookings, and impossible to reach Spa Breaks by phone. I filled in many online forms requesting details, requesting contact, attempting to book, never received a single response. I've now succeeded in booking through the website (and it has deducted the money from the vouchers) but 24 hours later there is no sign of any confirmation, and the venue, when I rang them to check, had heard nothing about the booking. Customer service has already been atrocious so far. I have a very bad feeling about how this will play out.”

Posted 2 years ago

“Awful customer service experience. Made an online booking for an overnight spa break, received an email saying that the booking would be confirmed within 3 working days despite money already being taken in full from my account. After 3 working days, confirmation had not been received so I called Spabreaks, told that the booking had not been made, the venue had not been contacted, that this would be chased up, resolved the same day and that confirmation of booking would be emailed. This didn’t happen and I was told this for 4 consecutive days each time I phoned them. I didn’t receive any confirmation, calls back with an apology or explanation. This was after being on hold between 30-45 mins each day on the phone. I was advised on one of the days I called that the head of customer services (Sinead) was unavailable to talk to but that a request for a cancellation and refund could be made in writing or vouchers could be offered. As I wouldn’t want to book through them again, I requested the cancellation and refund in writing, had an automated message saying that I would receive a response in 48 hours but did not hear back. After 7 days of the initial online booking, I emailed Sinead directly about the issue. She later replied saying that cancellation and refunds are not given (you apparently tick a box on the web site agreeing to this in their T&C’s but definitely not clear), despite being told otherwise by her team, and that my booking was to replace a cancellation they already had from another customer! She did offer to change venue but clearly missed the point that I didn't have an issue with the venue, I had an issue with their booking process and customer service. After 8 days, I finally received booking confirmation but at this point did not want to have anything to do with Spabreaks but unfortunately now have no options of cancelling and booking elsewhere. It seems that as soon as they take your money they do not care about the service their give you, repeat business, positive referrals to others and are quite happy to ignore you. You only have to look at the shocking reviews all over the internet with customers who have faced the same experience. Avoid at all costs, book directly with the venue if you can or through a more reputable company with positive reviews. Despite them trying to sell you a relaxing break, it causes so much stress and hassle making the booking that it is not worth considering this company.”

Posted 2 years ago

“We originally booked our wedding anniversary spa break via Spabreaks at the Old Thorns for August 2021. The itinerary wasn’t to our specifications and this was due to availability at the spa, so we asked for a gift voucher instead. This query took a bit of time but I was understanding and was patient. Once the gift voucher was issued, we then chose to book at The Hampshire Court Hotel in Basingstoke and had an absolutely awful experience there – I won’t go into the main details now but have left a review detailing it all on Trip advisor. However, one of the issues here was that Spabreaks sold us an upgrade option to have a 2 course a la carte dinner at the hotel rather than the £28pp allocation towards dinner, but on the day the hotel told us that they weren’t doing it so we had to have the £28pp dinner instead. Very disappointing considering the food was pretty much just sub-par microwave food. I raised my complaint issues linked to the hotel directly with the hotel, but I was told the a la carte dinner complaint would need to be raised with Spabreaks as the booking was made via them. I raised a complaint with Spabreaks on the 8th August, and the main reason why I’m leaving this review is because of the awful customer service experience I’ve had with Spabreaks overall, it’s been diabolical the whole way through. Right from the beginning of trying to get a gift voucher issued for the first stay was a battle, and now trying to get a refund (which isn’t a huge refund I may add!) The timeline is as follows: • Initial date of complaint: 8th August 2021 (promised a response from Chris Harrison within 28 days) • I sent various email chases and calls and was simply told on the phone that they would ‘chase this up with the hotel’ I was told this numerous times so it felt like no action was actually being taken. • Response received from Barry Thorn on the 17th September (day 40) advising that I would receive a refund for this mis-sold dinner within the next 14 days. • I then replied complaining that the lack of communication overall with Spabreaks was unacceptable, so can they provide me with some form of compensation? • Response received from Barry Thorn 24th September advising they will provide £40 gift vouchers for the inconveniences • Chase email sent on 14th September as 14 days had passed and no sign of the refund. • Email received from Barry Thorn on 14th September advising me the refund will be issued in 14 WORKING days (what?! This was not said previously!) as they have a much reduced team due to the pandemic. • Chase email sent on the 11th October as this had now been 16 WORKING DAYS since the initial advice that a refund would be issued. It is now the 14th October which makes it 19 WORKING DAYS since the initial confirmation of the refund. I have since emailed Spabreaks again to say whilst I am entirely sympathetic towards the current situation with Covid (I myself work for the NHS), I honestly cannot believe that I am still waiting for this refund. It's not even a big refund. I am starting to feel like Spabreaks are now deliberately trying to prolong this frustration out of pure spitefulness. I have advised them that I will not be using their vouchers as I no longer wish to purchase any future experiences through them again and will be leaving a negative review. I have started spreading the word of how appalling this company is too, especially after reading other people’s poor experiences as well. If this is left much longer I will be reporting them to Trading Standards as this is a case of mis-selling and theft. Spabreaks – don’t you dare comment on this saying some generic spiel that ‘you require more information’ or anything like that from me as it’s been me contacting YOU chasing this up this whole time and the problem is: a) Mis-selling something that never existed and b) You not giving my money back!”

Posted 2 years ago

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SpaBreaks is rated 1.2 based on 98 reviews