Staples Reviews

Name: Staples
Address: -, - -, Doncaster
Rating: 1.92

1.9 Rating 90 Reviews

20 %

of reviewers recommend Staples

1.9

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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Dawna Teahen

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a desk online for delivery. The day of delivery they said that no one was home. I was home. I contacted staples and told them about it and they assured me that they would deliver I waited again all day only to see the package tracking saying no one was home. This time I had been assured that they would call-in arrival and they never showed up. Two days wasted. How incompetent do you have to be to not follow simple instructions.”

Helpful Report

Posted 1 year ago

“Unfortunately there appears to be no extension on warranty even during Covid. 13 days late and out $456.60. Very sad.”

Helpful Report

Posted 3 years ago

“Slick deniers of warranty claims. Think you have a five year warranty? Think again. I was told the attached picture where all the leather facing has come off is fair wear and tear! The chair came with 5 years warranty and said it was good for using 8 hours a day. It gets 4 hours a day and so should potentially last ten years but it has only been about 3 years. Their 'leather' chairs, like many other companies, have only a skim of leather on them but I felt safe with a bonded chair as they gave a five year warranty with it - but of course they don't really! When I rang the first thing the they said to me other than fair wear and tear was "do I have the warranty agreement" and I should go back to the manufacturer with it. A) I was not given a warranty agreement and doubt anyone is, it just says 5 years on the listing and the box, B) why are they directing me to the manufacturer in the first instance when they are responsible for the warranty as point of sale? Staples, in my opinion, is a slick outfit - slick at avoiding their customers' consumer rights. Perhaps this is why they had to close high street shops and become a web only business.”

Helpful Report

Posted 4 years ago

Staples is rated 1.9 based on 90 reviews