Staples Reviews

1.9 Rating 90 Reviews
20 %
of reviewers recommend Staples
1.9
Based on 90 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 18%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Staples Reviews

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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It needs closed!!! I had to hit one star in order to leave a review. It's zero stars for me.
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Posted 3 weeks ago
Customer service sucks! Have had hundreds of different businesses cards printed in past. Now they don’t save a master for reprints. Said you need a USB port or something. What print shop doesn’t keep samples of customers past orders on file? Also couldn’t make print of photos off phone. Went to drug store photo machine; got 5”x7” for $1.99 Staples customer service & young & dumb employees lost my business!!!
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Posted 3 months ago
I left a photo album to be copied for a Christmas present December 4. It was supposed to be ready the n t week. I called multiple times to inquire about when it would be ready. I was told various things from it was almost ready to they know nothing. I was finally told ot hadn’t been started - January 2. I went and picked it up. No apology, nothing.
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Posted 3 months ago
I placed an order for $444 on September 27 and was charged but there is no record of the order having been placed. There has been no confirmation of the order and attempts to get this matter resolved are painfully slows.
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Posted 6 months ago
Staples has clear advertising online about newborns passport photos; they not only offer the service, but also have a FAQs reates to infants’ photos. Today I went into two stores located in London Ontario and both said they did not offered the service. Terrible waste of time, also rude when considering that mobilizing around the city with a 2-month-old baby it is not the easiest thing to do.
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Posted 8 months ago
we bought ASUS Vivo book Flip TP412FA-DS51TCA 14" we also bought extended warranty for three years last week this laptop started making noise. I have given this for the repair at staples store (80 Great Lakes Drive Brampton, ON L6R 2K7) I got a message from Staples Service department that this laptop cannot be fixed, and they are offering me $700.I paid for this laptop $800+taxes + $290 for warranty and I am only getting $700 back. They should give me my full money or has to fix my laptop
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Posted 1 year ago
Horrible experience- I ordered a simple file cabinet from Staples and had a terrible time getting it delivered and then the store made a mistake delivering it. I had to wait for days to get it picked up and always received a false promise. Save yourself time and money and go somewhere else. This store has unprofessional people working with them and I would sooner pay a few dollars more and not go thru the hassle
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Posted 1 year ago
I ordered Apple ear pods on line. They were supposed to have sent out my item. The driver delivering my item forgot the package, nonsense. I call staples and ask for a refund they tell me that I have to wait until package arrive and don’t except it. Nonsense long story short. Staples is not the place to order anything on line. They have terrible communication with the company shipping their merchandise. I will never order anything on line from staples again.💩💩💩💩💩
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Posted 1 year ago
I ordered a desk online for delivery. The day of delivery they said that no one was home. I was home. I contacted staples and told them about it and they assured me that they would deliver I waited again all day only to see the package tracking saying no one was home. This time I had been assured that they would call-in arrival and they never showed up. Two days wasted. How incompetent do you have to be to not follow simple instructions.
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Posted 1 year ago
Delivery in Ontario from Staples who uses Precison/ADSL distribution services SUCKS!!! SO freaking slow! Shipment on a truck at 7am for delivery and 5 hours later, the shipment still has not arrived. DO NOT ORDER FROM STAPLES...ORDER FROM AMAZON Canada, way faster delivery.
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Posted 2 years ago
Terrible customer service!!!! They advertised next day dispatch and I paid for express 24 hour delivery. It has been 10 days and it hasn't even been dispatched yet! I emailed to cancel and it took them 5 working days to respond and they refused to cancel the order. I will be returning the item when it arrives.
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Posted 2 years ago
- One customer service provider while the long line up - Should charge Staples instead of credit card in fact; the credit cards didn't work. - My flash memory was burnt when I inserted it into the printer - No manager response on Wednesday, November 03, 2021, Vancouver downtown Burrard
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Posted 2 years ago
Absolutely SHOCKING customer service! I ordered several items, one large item didn't arrive and I had to spend around 5 hours on the phone over 4 separate phone calls and it is still not resolved! Furthermore, another item arrived damaged and after 3 hours on the phone on 3 separate occasions, again, nothing resolved! How this company is in business I do not know! AVOID! AVOID! AVOID!
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Posted 2 years ago
Placed an order on 9/22 for delivery on 9/24. Got an email saying the order was delayed and delivery would be on 9/27. Got an email saying order was delivered, but it wasn't. Called Courier Express who had the order but they could not tell me where the order was left. Two more calls to Courier Express got the same results. Called Staples customer service, in the Philippines, they were of no help. Today is 9/29 and neither Staples or Courier Express can tell when the order will be delivered. I suggest you buy from someone who uses a more reliable carrier like UPS or FedEx! And with customer service agents in USA!
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Posted 2 years ago
Never buy again 3 time charge my card Item received twice
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Posted 2 years ago
Manager (Ashley Mabry), General manager( Carlos) District manager (Tom Conroy) Hr Employees like (Amy Wolf) do not care about their employees. All they care about is making Staples CEO rich. I reported harassment, retaliation, discrimination, verbal abuse, underpay, obligation to work off hrs or not take lunch breaks. But it was all overlooked until they managed to falsely terminate me. So if this is how they treat the people who are working for them imagine their customers and oh did I witness this first hand. Not to mention they are way overpriced, and let’s not get started with their customer service at the copycenter. Thumbs way down Staples. So glad I’m out of there. 348 4th av brooklyn ny
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Posted 2 years ago
NEVER AGAIN. I shipped a product via a UPS branch that resides inside a Staples store in Cupertino, CA. I bought the boxes and materials to pack based on their instructions. Added an extra cost for a handling fee, insurance, and return carrier & Service. Then, the product arrived broken. To my surprise, both Staples and UPS decline and state this is the other vendor issue and they don't accountable for the shipment. So, my money and product are gone!!! Bad, bad, bad service. Next time, go to Fedex and Target. Much reliable.
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Posted 2 years ago
Staples advertises 24 hour delivery but they use Courier Express for shipping. Courier Express might receive it in 24 hours but you'll be lucky if you see the product in a week while it sites in their warehouse.
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Posted 2 years ago
I did order online an item from Staples. During ordering they do not tell you when is delivery time only after the confirmation. Because delivery was two weeks later I decide to order from the store. I want to cancel my order but staples do not have this option, WHY this is so odd. I try to order from the store but their website is so confusing I did place another order the same way as before. Next, I pay much more attention to my order but again I was negatively surprised. While choosing the store I couldn't choose a store where I live. It gives me choices 600 km avay from my home. I'm so disappointed. Big stores like Staples can not afford dissent websites, not so confusing and working properly. I was charged twice and now Staples tells me to wait to get my money back for two weeks. So now they use my money for what I call misleading customers with no consequences. THIS BS.
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Posted 2 years ago
As of march 11, 2021, I have had three separate faxes sent from three different staples store over the past several months and NONE of them received the faxes although the I received a positive confirmation sheet. It's useless to use Staples fax services.....what a waste
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Posted 3 years ago
Staples is rated 1.9 based on 90 reviews