Staples Reviews

Name: Staples
Address: -, - -, Doncaster
Rating: 1.92

1.9 Rating 90 Reviews

20 %

of reviewers recommend Staples

1.9

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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Dawna Teahen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staples Has a fee for asking their employees to do anything for you. I was charged an express guarantee fee For taking my order before Waiting 5 hours The manager claims it was called on the spot service. The guy was standing around not doing anything and handed me 14 sheets of paper,and rang it up on the register. So beware if you should so much as speak to an employee and get any "service" be prepared to spend at least 5 hours visiting or you will be charged a % of your total purchase as a "express guarantee" in my case it was 30 %. I can assure Staples will never have to be bothered by me again”

Helpful Report

Posted 9 months ago

“Staples is a necessary and needed store for any town or city but they have such horrible IT problems that it is so frustrating when you're trying to order (in my case) blue prints. Their website constantly crashes or it stops you from filling in information they need in order to complete your order. Then you have to call the help department which aren't able to help you, nor will anyone take an order over the phone. In this day and age it's just not that hard to have a decent functioning website. I wish I had somewhere else to go.”

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Posted 1 year ago

“I can't even get my app it going back to home screen”

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Posted 3 years ago

“Ordered online and it said it would be delivered the next day. I didn’t need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don’t even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.”

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Posted 3 years ago

“Falsely advertised items. A file said it holds 760 sheets but barely holds half that amount :/ Gave 2 stars as was offered a refund but had no alternative. So I kept the item and they gave me 20% off next order. HOWEVER they give all their customers 15% off so i did not feel this was sufficient compensation.”

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Posted 4 years ago

“I went into the local staple by me in cambridge Massachusetts an the staff at the copy center was not helpful at all.. i was waiting for her to help me there was no one else there but instead of helping me she answered her cellphone and went to the back well i waited to be helped.”

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Posted 5 years ago

“Upside was, product was delivered to my door quickly. Downside was, product was sold by a different company through Staples, so the price guarantee that Staples has did not apply and the product (Swiffer x-large dry sheets) were far more expensive (3x's) than purchasing in a store. Then, sending them back for a refund was a month long nightmare.”

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Posted 6 years ago

“Staples in Bells service needs some customer service training! Appaling example of customer service!”

Helpful Report

Posted 10 years ago

Staples is rated 1.9 based on 90 reviews