“I’ve used Tredz before for smaller items and they’ve always been okay, but buying a bike from them was a horrendous experience. My wife ordered a Liv Embolden 1 on 27 August. She was on the border between sizes but went for a small. When it promptly arrived on 30 August, it was far too big (not Tredz fault) so we arranged a collection from Tredz for 3 days later at a cost of £35 and requested they hold the last XS they had in stock. All fine so far. The collection slot was booked by Tredz for between 1pm and 5pm. We received a notification that TNT would collect between 1pm and 3pm, but when 3pm came there was no sign. I contacted TNT who said it was a failed collection but they would never collect at this time as the van would not be empty. They couldn’t do any more as the customer was Tredz, so a call to Tredz and they arranged it for the following Monday. No collection occurred on the Monday, or the 2 more attempts after this. Tredz kept doing the same thing of booking a collection and hoping it would be collected, but with no success. Finally, on the fifth attempt, the bike was collected but this was just before the Queen’s funeral bank holiday weekend, so it took another 3 days to be delivered. Two days after it was delivered back to Tredz, they’re going to dispatch the replacement, meaning it would arrive while we’re away on a biking weekend (without the new bike that was ordered 4 weeks ago), so it’s going to take over 5 weeks since ordering (and 6 days spent waiting at home) to get the correct size delivered.
Customer services are always polite, but just can’t do anything to help and even escalating to a manager took 2 attempts before it was collected.”
“Ordered items on the 25th April 2020. No update or goods arrived by the 9th May 2020. Their competitors:
Chainreaction took 2 days delivery
Merlin cycles took 3 days
Superstar components 2 days.
Their website blames the virus and ask you not to get in touch. I think tredz have forgotten that bike riders want and need there stuff in days not weeks. Get with it tredz ir you will lose all your customers”
“Not great, and just is getting worse sadly.
Items not in stock.
Last few orders I have had to email to ask where my order is, and answer is always waiting for stock.
Now an order has gone missing in the post, items are now out of stock, nothing can be done for 10 days, cant reorder as no stock. Really fed up with Tredz, I can’t rely on them.
I’ve lost confidence and will very likely never order from them again.”
“delivery was not to the expected standard. not only was it not 24 hours but they also expected me to be able to carry 30 kilos on my own. clearly very unhappy with them paying cheap delivery with noone to help instead of the advertised delivery.
i will not order again nor recommend to anyone.”
“Good when items in stock. However, items that are not in stock are not described as such as any item that says "shipping in 2 to 3 days" means that it is out of stock and Tredz don't really know when it will be in stock and shipped. I ordered one item expecting to wait 2 to 3 days then saw the expected shipping was 10 days away. Queried this and was told that the revised date was "definite". A few days later it has gone out by a further 2 weeks. Only use for in stock items. For others suggest ordering from other suppliers who are more honest.”
