“I have had six bikes from Tredz over the years, one with some cosmetic damage for which I received ample compensation.
No problems with their services”
“Despite a number of negative reviews, I decided to purchase a bike through Tredz as they had an extra discount on at the time and, so they were considerably cheaper. Still spent almost £2k on a bike though. There was a little delay for delivery, but only by one day from the initial proposed delivery date and so nothing to really moan about. However, one of the bike accessories had some damage from delivery and there was an issue with a bent derailleur, again seemingly a transport damage issue. I emailed Tredz and they emailed back fairly swiftly, to confirm the items that were easily replaceable would be posted out to me, but for the derailleur, which required a potential expert repair, I should take the bike to a local shop and they would cover the cost of up to £X to have it realigned etc. I did just that, and the bike repair cost was almost double £X as the shop had to replace the derailleur. I emailed Tredz with the receipt and not a quibble, they paid the full amount the next day. The other items arrived in the post. So for me, it was a positive experience dealing with their customer service and so I can’t fault them. Thank you Tredz customer care.”
“The most helpful people I have ever dealt with I ordered wrong bike for me exchanged no problem and helped me get the right one could not be more helpful brilliant customer service example to all companies”
“Great range of choice and competitive prices. Had to use their Returns procedure recently. It was straightforward and hassle free, with regular updates. I'll certainly be checking back in with Tredz for my next shopping!”
“I've bought items from Tredz many times & they are usually good & fast communication & reasonably fast delivery, with good product selection & good prices. Thanks Tredz!”
“After receiving an order in great time I found an issue with one of the items I had purchased, I instantly contacted them with the problem and instantly got a reply with a solution and a free returns label, everything was dealt with very fast and professionally. Overall a fantastic service”
“I brought a cannondale synapses 105 disc 2017 from them with some other parts. The credit 0% for 2 years swung it for me. The bike arrived less than a week later and it's perfect! Brilliant company with great products. Their 0% credit makes the really nice kit affordable to all ;)”
“I've bought a few things (including a new bike) from Tredz and have been impressed by their speed of delivery. They have also been helpful when products haven't been quite what I'd hoped, with exchanges or refunds are easy to arrange. Even when I lost a crucial component from my new bike, they quickly ordered me in a replacement at no charge.”
