“It was a nearly new Samsung Galaxy S24 Ultra. My son only bought it this year, but he died suddenly, so I'm dealing with his belongings and selling
the phone. Webuyanyphone Offered £569 then, when they got it, they reduced it to £120. They also said that I applied to purchase CyberSentry, which I did not and I got an alert from Google to say that I needed to change my passwords for sites I use as the passwords were found on tge Internet.
I've asked for the phone to be returned but I'll have to wait and see if they send it back. I'm going to report them to Action fraud.”
“An absolute scam! My husband sold his mobile to Webuyanyphone, who then passed ALL his information to Cybersentry.
A Direct debit was set up and £6.95 was taken from our bank account.
We've read Webuyanyphone terms and conditions and if you don't cancel the subscription, you'll be charged the same amount for the first 6 months, after that it is £14.95/month!!!”
“Stay away from this company of conmen!!! I sent my phone over a week ago, after receiving a valuation of £191 in good condition.
They received it the day after and all of a sudden was only worth £130 as it has a tiny mark about a millimetre on the bottom corner. The screen is perfect as is the back and in perfect working order. So it is in my eyes in VERY GOOD condition. But I thought that I would edge on the side of caution. I had previously been offered £170 at a shop, so told them thanks but no thanks. They still have my phone and are now telling me that I have to pay to have the phone sent back to me. Surely”
“I'm not the type of person to leave a comment like this but I'm very let down. They promote the idea of a quick payment but I've been a week and i haven't been paid. I really hate disingenuous companies like this that trick you into picking them based on quick payments but when you do business with them it's a completely different matter. Its deeply dishonest. Pay people money when you say you're going to pay them.”
“Scam company, I recorded video before sending my phone with no marks on it then they said the screen has scratches?! And downgrade my phone!! No option to request returning except I had to call them!”
“This company is a scam! They took my immaculate iPhone where they offered £600 online and then offered me £225…?? Absolute con of a company STAY AWAY SCAM. I’m now trying to get my phone back!”
“What a Scam
Videod my phone before I sent it out and the test video they send me of both phone looked suspiciously worse than the phone I took.
Quoted 200 on the website, passed all the tests and for a phone that lived in a case all of its life with no cracks or dents etc, the amended value was £35 :)”
“Sent in a perfect iPhone13 and they said it was a bit dirty (tiny mark where the case had been) price went to £195 from £272…. Yeah… right! Demanding my phone back asap!!!?”
“claiming my phone is damaged when it literally just needs cleaning it was immaculate even on the video they have sent you can see it literally needs wiping and they knocked off 233 for it!!!!”
“More of an alert than a review … I didn’t get as far as parting with my phone ! The high quote for your phone is the first red flag… second red flag is the speed you need to process the application for the return, they try to make out you will be timed out and not get the super deal they are offering. Thirdly they have another company that offers you a free trial for security giftware , but they have you set up by using your bank account details you provide for the sale of your phone, which is processed in a flash , the acceptance is set as a default on the website, so albeit you don’t have time to read anything due the timer … you need to untick to reject the offer. Very misleading. Sad when a company needs to use these tactics to get business .”
“Sent iPhone 14 to them. 9 months old and had been in top end case & screen protector with little use. I received an email saying it had passed the tests but tester said screen, case and buttons had light wear. They didn’t. It was absolutely as new, not even the screen saver had scuffs. It had been taken out of the case fortnightly to clean. I contacted them as I had taken a video moments before sending it in the original box to them and suddenly that report was gone and the offer back to original price. Someone contacted saying they didn’t know what I was talking about as the original offer was on my account.
Sent iPhone 12 also pristine and they dropped offer from £190 to £120 for light wear and tear. Again there was not. This was my phone before I had the 14 and hadn’t had heavy use and also protected and looked after from new. After my experience with the other phone, I inspected it thoroughly and did close up photos and a video in bright light to make sure it had no signs whatsoever of wear. They would not budge on it except to offer an additional £10 and said they have labs with bright lighting and can see things we can’t with the naked eye…… I ended up accepting that because I didn’t want to go through all the fuss of having to sell it and needed the cash for my new phone. I won’t use these again.”
“The iPhone I sent was perfect no marks scratches or any signs of wear. They reduced thier offer by £100 saying it had scratches and signs of wear then charged me £12 to send it back.i have sold it at the price they quoted in the first place.
They are trying to get phone cheep do nt use them.”
“Do not use this company I sent them my iPhone which has had a cover and screen protector on from new and was in perfect condition but apparently it was scratched and my original offer was reduced. Don’t accept there of an extra £5 if you return the phone within 5 days as you will also be agreeing to a 30 day free trial to mcAfee which then turns into a monthly standing order. AVOID THIS COMPANY AT ALL COSTS”
“Disgusting company, I sent in a 100% fully refurbished iPhone 13. I have photos and evidence the phone was in excellent condition not one mark anywhere it’s like a brand new phone. Well of course they say the BRAND knew not a mark on screen is apparently damaged. I’ve now been through the reviews and it’s clear they do this to everyone. Just don’t waste your time with these guys hopefully they get shut down soon because it’s one big scam.”
