“Have just received my delivery by XPD from ALDI (Garden Shredder). I have been updated at each stage via their tracker system, and delivery was within the afternoon (scheduled 3.30 to 5.30 pm) delivery slot (delivered 4 days from placing order with ALDI). The driver was very cheerful, chatty and also helpful as he brought the (very heavy) package indoors for me. I had seen some very negative reviews of XPD, which did give me some concern, but I guess most people only write reviews when they get a bad service, but not the good, so just trying to address the balance.”
“I had missed a delivery today -24th August 2021 (which was my fault as I didn't hear the door)
I called XDP (Brierley Hill base) and spoke to a lovely and very helpful lady who said I can collect it if I wish.
She then kindly called me back and to save me a journey the driver - STEPHEN at Brierley Hill depot (DEPOT ID 432), offered to redeliver before going back to the warehouse!
Just amazing service!
The staff really do care about customer service and they go out of their way to ensure they help you as a customer and are highly reliable.
I highly recommend XDP and especially my more local depot as clearly the staff deliver an excellent customer service, with a helpful and professional attitude.
Thanks again to the lady I spoke to over the phone and to STEPHEN the delivery driver for XDP.
I will definitely use their services in future!”
“I to was really worried about my delivery. The app tracked my order from Aldi from start to finish. It was delivered more or less on time from a very helpful delivery driver who carried it up the pathways and into the house as my husband wasn’t home and it was very heavy.”
“After Reading the reviews I was really worried I wasn't expecting the delivery to be on time or delivered at all .but it was the opposite good communication by email & text & app during every stage of the transit & delivered on time”
“Read the reviews and was horrified - anticipating a terrible service...
IT WAS JUST THE OPPOSITE - EXCELLENT SERVICE - PROMPT -
NOTHING TO COMPLAIN ABOUT..!!”
“A big shout out to Mark from the Bradford depot who was very helpful and accommodating to a last minute change today, my parcel was delivered smooth and efficient with no issues.
Thanks again Mark if only all drivers where as helpful as you have been.”
“A little out of time slot. Than on the app. To be expected traffic not always perfect. No inconvenience as I was in all day anyway. Driver very polite and helpful.”
“After reading the negative reviews I was really worried about my delivery. But I had a great experience with XDP. I received an email and a message several hours before the item arrived, so I didn’t have to cancel my work on the day. The item arrived on time and when the courier took a picture I asked him to put it inside the flat ( it was a bath screen from Amazon) as it was very heavy for me to carry it on the stairs. He kindly did and I’m very impressed with the company.”
“My order arrived at the depot on the Saturday of the Easter weekend and was delivered on the Friday of the next week. The driver text me with delivery times the night before and everything was delivered on time and in a great order. Very pleased after reading such poor reviews.”
“Excellent speedy service. 40kg parcel sent from London to Cardiff in 48 hours. Good tracking app also. Highly commended. Good comms from driver ehen nobody home and took it to a neighbour. Would use again.”
“Five stars and i have not even Received my page and the Reason for that is because how fast they responded to my emails and help for what i needed change out”
“Kieran dropped of my 6 chairs zdbvfa 050854 within time allocated by app, expected Friday but with present situation dident arrive till today ,but app was quite clear on keeping me updated. Delivery driver very curtious and handled my items with care. Thankyou.”
“An initial hiccup with initial delivery as my postcode may have been too new to find via Google maps. However, thanks to Maria on Livechat and the delivery driver the following day everything went to plan within the 2 hour delivery slot. (Not the 7am to 7pm slots you tend to get) a credit to the company.”
