“I ordered items from the Range, and downloaded XDP app to track my goods. The goods have been at the depot for about 5 days, then I get 1 hours notice of delivery time, when I'm not available. Every time I try to leave delivery instructions the app closes down. The phone message doesn't allow you to pass on instructions. Frustrating and annoying!”
“I ordered my flooring and was told when it was dispatched to you for delivery. Expected delivery was by monday 28/3/22. I received a message saying my package was allocated for 1202-205pm Sunday but did not arrive I had to cancel a long awaited hospital appointment to wait in for this. It was finally delivered at 1350 tuesday 29th this was really unfair to receive information by message that was obviously misleading”
“Do not use this company. Item in transit for 14 Days still not received. Supplier and courier - no help given, do not waste you time with them, you get no answers.”
“Delivery dumped by front door in clear view of road and passers by.
No ring of door bell, no card through door.
A large parcel worth over £200.
Slack practice which if the parcel had been stolen would have caused a real headache, because I needed it and you would have had to pay for it,”
“Despite 3 e-mails and still no reply I kept tracking parcel as advised by other customers. Was given a 2hr window 2.15 - 4.15
Parcel delivered by 2.25. quite large parcel which driver brought in lift upstairs, he was even concerned about his dirty boots on the carpet. No probs with driver and time of delivery a shame everyone else let xdp down!”
“Too quick to leave after ringing the doorbell. Not enough time to even get to the door before he was off down the drive.
It's a continuing theme of deliveries allowing for 5 seconds per delivery.
I'm disabled how the hell am I supposed to get to a door simultaneously with the doorbell being pushed.
Ridiculous”
“The driver was very rude. i had a product/good to return to ALDI. he was insisting that i wrapped up the produuct, an ALDI scaffold/ladder, in it's original plastic. Aldi customer service did not make this specification. I did ask them a simlar question and they said that I did not have to return the goods in it's original packing/package. 12,28pm 28/08/2019”
“Ordered blindes from blindes2go. They have been delivered but tried to contact the courier to change the delivery address and it was impossible. Phone number from the website has not been recognised when calling, e-mail address for customer service comming back as not recognised. The only option was to use live chat, but was 22nd in the que, waitet 2 hours and was not able to talk to them.
Thanks to blinds2go customer service the address has been changed and parcel delivered.
MR”
“Unfortunately our experience is the same as a lot of customers here. 2 out of 3 parcels were delivered for a bed! All we got was a chuckle that the rail must be in the depot, erm... clearly cannot build a bed without the main frame. Not to mention the driver got defensive when I mentioned that 3 were shown as dispatched. Well, someone has to collect and scan properly instead of rushing out for a 2 or 3 hour drive away from depot without a thought attached to their action. Ridiculous!”
“Poor Communication
After receiving delivery confirmation on Wednesday that my package was going to be delivered the next day between 10:45 and 12:45 I took the day off.
At 15:00 after trying to call through multiple times I was told that someone would get back to me. After which I received a voicemail at 16:50 telling me that the lorry had been in a road traffic accident and that my delivery would be back out the next day. So I took another day off work and waited patiently. Until at 14:00 I managed to get through, again after trying multiple times to find out that they don't have the lorry back and it isn't clear that they have any idea when they might be able to deliver the package.
I appreciate these things happen, however I received no proactive communication at all from XDP and would suggest people search for a more reliable and proactive courier.”
“Had to come back home early from work to make the estimated time of delivery, which they posted AFTER I went to work. It was a mattress, so I couldn't risk having to go pick it up or them leaving it just anywhere. They didn't show up until the end of the day. Then it's back at at their depot for a whole day the next day, with no mention of delivery. Then the next day they give you another estimated time of delivery, and they did make it but missed by a half an hour during which time I tried to call their customer service, but nobody answers the phone for ten minutes. Luckily the item was delivered soon after (I guess I was the lucky one), but absolutely horrible customer experience. I'd pay more to avoid it.”
“Failed to deliver twice said postcode was not on satnav however, all other delivery companies seen to find it with no trouble, no answer when calling customer services and you get charged for the call at premium rates. My parcel took 3 attempts to deliver and I had to go find the van because he was in a different area.”
“Ordered from Wayfair and XPD managed to lose my delivery meaning another one got sent out and a delay of 3 days. I am lucky I got the item when they eventually gave me a time slot and it did arrive within it. I am not happy they lost my original item though.”
“Extremely unsatisfied is an understatement. These packages should have been on their way back two weeks ago. Every single task that has been given to this company has been a pain. They delivered a shipment despite it being marked as return to sender, failed to post a card to a failed collection attempt without ringing my bell or any others, and took a photo from inside their vehicle that couldn't even identify my property as a flat, and today they failed to appear at all, failed to call the driver and get back to me, failed to answer the phone and they closed an hour early.
Now waiting for tomorrow to find out what happened and set up a new collection.
The only reason they get two stars is because the people I've been in contact with have been polite and, for the most part, helpful.”
“Asked for an afternoon delivery slot. Was told that wasn't a problem
Only to have to ring in sick as the delivery tracking was put for the morning. No one answering to get time changed. Not impressed as lost money for having to ring in sick”
“My delivery of a mattress was supposed to take place between 2.14pm and 5.14pm today, I never left my house, so when it got to 5pm I rang to find out what was happening and was told the driver said no one was in, and that he had tried to phone the contact number for me and could get no reply, all of which was a complete nonsense. I'm told the delivery will take place tomorrow now, but I'm not confident it will.”
“My fish tank was not delivered on the day and NO massage as to why phoned them and got an answer machine saying they can't call me back to busy. Phoned the sender to be told the item would be here today before 11.48 now 1.30pm still no fish tank.”
“The first package I received was damaged (1 hole in the box), which caused damage to the goods inside. The company I placed the order with confirmed that it was damaged in transit and sent me a replacement. The replacement was delivered and had even more significant damage to the packaging (a total of 6 holes/tears in the box, some of which measured up to 6" and were all over the large box (ie. not in one place)). Again, this caused damage to the goods inside. When questioned, the driver said he had hit his head on the box. Once again, the supplier confirmed in writing that this was caused during transit.
All in all, not a good experience.”
