“The email sent the day before the parcel was due informed me that the delivery would be between 12-45 and 2-45pm on the 29th September.
Luckily I was up early as it was delivered at breakfast time and as it was 2large parcels to make a greenhouse it was important that someone was here.
The chap had no explanation and was pleased to get 'shot' of the parcels.
Not the best recommendation
Diana Goodliff”
“Made no attempt to find my doorbell/front door.
Made no attempt to contact me on telephone.
Threw the parcels over my back garden fence without a signature.”
“The box was fairly severely damaged on delivery. Luckily the treadmill was intact other than a few light scratches I am fine to ignore. I recommend changing the delivery company you associate with based on my personal experience.”
“Furniture arrives and the vans mounted diagonally on the footpath and the driver seemed frustrated and if I'm honest seemed to be high on drugs was swearing in the back of van as the person had packed his van wrong then was tossing parcels about and finally I got my delivery out of van 25 min after my door was knocked. I'm not one of these people to moan but as a manager of a shop I would appreciate someone telling me if one of my colleagues were doing a job like this. Yours sincerely miss scott”
“Getting an email at 11:45am telling you that you are getting a PM delivery, someone stayed in all day waiting, and the delivery turned up at 19:45 ! ! !
I included all my contact details with the order, keeping in touch is not much to ask.”
“not yet recieved my delivery and already upset by cusomer service on 01277223627 missed item friday told to ring between 9-9.30 rang only to have the phone picked up and slammed down so my husband rang and the same happened to him and l mean slammed down not a good way to get five star rating lets hope delivery is okay”
“Ive just had a txt msg confirming estimated time of delivery for today & its from 11.55 - 2.55 they also left a tel no. For me to ring if this wasn't convenient so I tried to call it & the line went dead only then did I realise there's 12 digits so I dropped a digit at the end & tried again still line went dead. So I then went onto xpd website and tried thier tel no. On there it just wrang out! this is totally unprofessional.”
“Goods were delivered outside the slot and when asked by my elderly mother to help her lift a 18kg parcel inside the house, the driver replied with 'What is your surname', then turned his back and walked off ignoring her request.
I have emailed and left voice messages with the company, but no reply. I will be passing my feedback however to the company that uses them.
Poor and uncaring service.”
“The delivery itself was quick and on time, but my problem is with the delivery driver who dumped a heavy parcel at the entrance gate and refused to bring it up, so my mum had to carry it herself up the stairs to her flat on the first floor. Very poor customer service in my books”
“Rather dissapointed with service.Was told twice to expect delivery & twice it didn't arrive!!No contact was made by the company to explain why it didn't arrive!Then eventually I was contacted by a man to say it would be delivered on Sat.A lovely young man named Josh rang for directions as I had told them to do.He had noticed it had been in the van for a while!Full marks to Josh,delivery sorted!!I was told other driver couldn't find it,had he been as consciencous as Josh I would have had delivery two weeks before!How difficult is it to follow a simple instruction 'ring when you are 5mins away'”
“The problem with this company is contacting them, they do not reply to
emails and when telephoning you will be VERY lucky to speak to anyone
and asked to leave a message which they do not reply to.”
“The only reason this company is getting 2 stars is because the delivery driver was brilliant and can't fault him. The actual company is dreadful. U ring up and u have to say u r name and postcode over and over again and can't get through. Ordered my item for yesterday but came today won't b using this service again!!”
“DRIVER DELIVERED TO WRONG ADDRESS IF I HAD NOT CALLED TO SEE WHY MY ITEMS HAD NOT BEEN DELIVERED MY 2 SONS WOULD HAVE BEEN LEFT WITH NO BEDS TO SLEEP ON THAT EVENING ALSO MY HUSBAND HAD TO CANCEL HIS SHIFT AT WORK TO WAIT FOR THE DRIVER TO REDELIVER TO THE CORECT ADDRESS”
“After ordering a bed online.The company which i ordered it off was top notch and sent it out almost immediately.Its a pity your delivery wasn't up to scratch.On arriving home to find 2 large boxes leaning against my front door.I then set to dismantling my old bed so had enough space to make up my new bed.After unpacking the 2 boxes i was unable to find any instructions or fixing kit e.g. screws.After contacting the supplier who got onto yourselves directly only to find you had separated the consignment for some reason leaving me sleeping on the floor all weekend.I would seriously suggest a bit better organisation at your depot.”
“Service was not what was expected.The delivery dates never matured and after numerous phone calls we were told one part of the consignment was sent to another depot.Finally a week later the items arrived.One package had feet marks all over it the wife commented,but driver made a comment not really understandeable.On assembly our staff found the sides in the marked package were damaged and basically broke in half.Meaning we could not assemble the items.Another week we finally had parts as your customer had replaced them.They said they would pass our complaints to your company as it was your transport companies fault.Our supplier said all problems were down to your company.As of today there has been no contact from your company to apologise and only this feedback form received today.
Sorry,but that is the facts.
Les Swann.”
