“This is not my first delivery via XDP,but it is the first time I have been asked to submit a review rating what I think of their performance.
The cynic in me asks if I have been asked to submit a review due to the fact I sent a sarcastic e-mail directly to my local XDP depot slating them for failing to respond to a request (via e-mail as too early in the day to contact customer services by phone)to hold parcel as unable to accept delivery at the time they said they would deliver(they notified me at 06:30 of a 09:06-12:06 delivery for that day),actually delivering to a neighbour 7 hours later than delivery window even though someone was in by that time,failing to leave a card detailing where parcel had been left and,finally,a broken promise by their customer services (when I finally managed to contact them the following day) that the delivery driver would contact me to reveal the whereabouts of my parcel.
So,what do you think that I think about the service offered by XDP?”
“Put the parcel over the back gate didn't bother to knock on front door was in all day sore him putting it over gate he says delivery and when I opened the gate he drove off strangest delivery I've ever had”
“The problem is that you only get a message on THE DAY that the item is going to be delivered and therefore have no time to plan to work from home, etc.
I also had the first delivery that didn't go ahead as the driver noticed the item was damaged. That is good of him of course, but no-one told me what had happened - all I knew was that I got a text to say something was going to be delivered and yet it wasn't?! I had to call the original people I ordered from to find out what had happened...”
“Only got an email and text on day of delivery. I phoned to say I wouldn't be in at the time stated and was informed that it would either be left with a neighbour or re delivered. However when I got home it had been left by the side of my house by the bins with no note through the door. Thank god it didn't rain but I was not impressed.”
“When I placed my order it was on a 4-6 week delay and was told that I would receive an email where I could pick a delivery day. However, one day I got a text saying that the item I ordered would be arriving that day in a matter of hours. Me and my partner were both at work all day so wouldn't be at home to sign for it and check it so I rang the company and they said that they would tell the driver not to deliver the item and re-arrange delivery for a few days later when I would be at home. This did not happen. When I finished work I got a voicemail saying that they had left my parcel, which was a sofa bed, with hour neighbours who we had never met before and let them sign for it. I was unhappy with this as we didn't know the people and we wanted to check the item wasn't damaged before we signed for it. When I rang the driver to find out what happened I told him that I didn't appreciate him leaving my parcel with people we didn't know without our permission and I got abuse down the phone and was told that it was not his problem and that I should take it up with the company that I bought the item from. When I asked the driver for his name so I could speak to the delivery company about situation he hung up on me immediately. My main issue was with the drivers attitude however the company should have a policy where items should not be left with anyone other than the person that ordered it unless permission is given to do so.”
“The delivery was dropped off at our neighbours house in the morning time slot when I hadn't planned to be in. Our scheduled time was 3.30 to 6.30p.m.
We had no delivery note left so lucky our neighbours are trustworthy and dropped it off!”
“Followed order on tracker said it wud be delivered by lunch time didn't arrive to 4 had to stay in all day if had known could have been out all morning. No point in a computerised system if it's no where near accurate...”
“My son asked me to babysit his house for an expected delivery. He gave me the tracking number which showed it was received at their depot on 16th. I emailed them asking for an anticipated day/time as it takes about 20 mins travelling. No reply to email! Checked several times a day until this morning. Still showing at depot. Just received a phone call from my son. Driver is at house and wants to leave around the back!
What a rubish outfit, just as bad as Yodel.”
