“Delivered an incomplete order, having charged for the whole order, and then did not reply to repeated emails. They may seem cheaper, but that is because they don't send you all you ordered!”
“ATTENTION - DON'T BUY FROM THIS COMPANY
ATTENTION - DON'T BUY FROM THIS COMPANY. Sent back a X Large sweatshirt, filled out the return slip they sent for a refund. It was tracked and signed for. Received no response at all. Emailed them 6 times, also sent them all the paperwork ie: invoice, postage receipt etc. Still no response, tried to ring them, no response. Even went onto the contact page on their website and still got no response. Been doing this since October. Now have escalating this matter with PayPal. This company is a sham, their customer service is non existent. I run a large organisation with 15,000 members across the South of England. My experience with Activewear, will be broadcasted to all my members.”
“I paid for 1-3 days delivery and two weeks later it was thrown over my back fence even though I cancelled the order way before it even processed. Customer service doesn’t exist”
“I placed an offer on the Sunday 16th and paid extra for express tracked delivery (within 1-3 days) as I need this top before Friday 28th and wanted to be sure it would arrive on time.
It has almost been one week and there is no sign of my delivery.
Checked the website - not even dispatched.
Waste of money.
Paid extra for fast delivery (£7!) so expected it to arrive within the week. I feel cheated.”
“Several emails not replied too. Sent the wrong colour but I still had to pay £4.45 return postage. They had my returned goods 12 days before I got a refund. I cannot recommend.”
“We ordered a large amount of zip hoodies from this company and after realising that their sizes are totally off we ordered 2 sizes larger than needed.
Even when we ordered 2 sizes larger, the garments were still too small. Also after washing at 30, the garments shrunk even smaller, bubbled and discoloured. The quality of these products is horrific. The reason they have high reviews is due to offering 10% to leave a review.
After some digging on the internet, I understand that this company has had these same complaints since 2019 so it’s utterly disgraceful that they continue to sell these items with no care or warning.
Avoid this company at all costs. It’s not worth the effort or upset as they cannot rectify the issues they have and their customer service is shocking.”
“DO NOT BUY FROM THIS COMPANY!!! Same story as most other people it seems. Ordered some hi-viz trousers (approx £100), they arrived but were a little on the small size so sent them back as per their returns. The return was signed for but I've not been refunded. It's been 2 months now. I've emailed 4 times but just get an automated "we're a bit busy" email (a bit busy spending everyone else's money it seems). Most frustrating!”
“STILL WAITING FOR MY £149.90 REFUND FOR OVER A MONTH, WITH NO RESPONSE
I have made 3 orders from in a short space of time with Activewear and wish I had used another supplier.
The website looks very professional and sucks you in but please be warned that they have NO CUSTOMER SERVICE at all.
The first order was returned as the item wasn't quite what I was expecting, which is no fault of theirs. But this was returned over a month ago, in accordance with their returns policy and was signed for on receipt. I haven't heard from them since and am still waiting for the £149.90 refund. I have emailed and not even received an acknowledgement.
The second order was great.
The third order had an item missing, and I am still awaiting a response to my emails.
In hindsight I wish I had seen the reviews on this website before ordering from them as I would have been very wary of placing the orders in the first place. Plus I made the orders in a short space of time which explains why I didn't expect the refund before the receipt of the 3rd order. I should have known better.
STAY AWAY IF YOU WANT TO AVOID DISSAPOINTMENT!!!!!!”
“Item sent back via tracked mail as wrong size, item in original condition and original packaging, been waiting weeks for a refund, no communication from company having sent 5 emails re refund. Almost £100 out of pocket.”
“Made 2 orders, items were missing in both orders. Still not items or refund 5 months on from second order and had 2 emails ignored questioning item location.”
“I am still waiting for my parcel to arrive. Awful company, do not use. Sent an email to customer services. I received a generic auto response email in reply. It basically says do not email us again as it will only delay your order. If you try to track your package with Hermes it says that your parcel is on its way?.? It’s been on its way for two weeks now!!”
“Do not trust this company. I ordered waterproofs only received part of the order that showed up late I returned the part order and requested a refund and cancelled the rest of the order. I have emailed several times with no reply. Have a look on Trustpilot if you want to see how bad this company are they have kept my £157.55 (order S35723) with no explanation. I would not give one star if the choice was their. Will update”
“Not true to size very small I am normally a 16 so ordered a 16- 18 it’s more like a size 14 for a 2 xl that’s ridiculous
Returned my order 4 weeks ago and still not had a refund very disappointed not even acknowledged the return of the : T-shirts I have postal evidence that I posted items back”
