“I am still waiting for my parcel to arrive. Awful company, do not use. Sent an email to customer services. I received a generic auto response email in reply. It basically says do not email us again as it will only delay your order. If you try to track your package with Hermes it says that your parcel is on its way?.? It’s been on its way for two weeks now!!”
“Do not trust this company. I ordered waterproofs only received part of the order that showed up late I returned the part order and requested a refund and cancelled the rest of the order. I have emailed several times with no reply. Have a look on Trustpilot if you want to see how bad this company are they have kept my £157.55 (order S35723) with no explanation. I would not give one star if the choice was their. Will update”
“Not true to size very small I am normally a 16 so ordered a 16- 18 it’s more like a size 14 for a 2 xl that’s ridiculous
Returned my order 4 weeks ago and still not had a refund very disappointed not even acknowledged the return of the : T-shirts I have postal evidence that I posted items back”
“Ordered this on 1/11/20 for delivery on 6 or 7/11. Despatch "claimed" on 4/11 but item never arrived. Contacted seller but didn't get a response at all. Eventually gave up and started an eBay resolution. The service has been atrocious so would I use again? No chance. Obviously no stars due at all unless it could be minus, but had to put one or couldn't continue.”
“Sent item back as it didn't fit. Never heard anything, after a month, emailed to ask if they've received item and email has been ignored apart from auto reply.”
“Placed an order and paid extra to receive my items within 2-3 days. My order arrived 8 weeks later with only one of the two items expected. No explanation from the company. Very disappointed.”
“I would not give you any stars.!!
You still have not delivered the item ordered on 7th October 2020.
You have not had the decency to reply to my numerous emails to Customer Service Dept. Why? I demand an immediate refund.”
“Are you even serious? You havent sent my item and probably never had it in stock and have been ignoring my correspondence and return requests!!! Aswel as holding £60 of my money.”
“Dreadful, I certainly won't buy from them again. Placed my order, paid my money dispatch confirmation issued, then a message to ignore confirmation as had no stock, did I want another colour or a refund, Asked for a refund- Not given- No Comms- had to raise a case with Ebay and then I got my refund! WASTE OF TIME, I'd AVOID THIS LOT, ABSOLUTELY DREADFUL!!! YOU'VE BEEN WARNED”
“Inimitably everything was fine, however, items have still not arrived and have requested a cancellation of the order. No response from Active Wear yet and nobody manning the phones, so unable to speak to anyone about the issues with delivery. Have been emailing Sarah, but again no response from last emails so as it stands I am £50 out of pocket, with no clear understanding of when I'll get my money back and where my items are ....”
“Really poor service, took 3 weeks to even dispatch the items. Then when the items arrived they are huge in size so now I have to return them. I needed these as school trousers for my son as he cannot do buttons or clasps so really disappointed in the service. I eventually sent an email and they gave some story about the late decision of kids going back to school after covid but as parents we had the same amount of time to organise as other years.”
“Bought boots from you and did not receive when I got in touch with you after trying for two days told me you would get back to me the day after As you had to check with courier not heard anything as yet this is seven days later just keep getting answer phone Really not impressed very disappointed as I spent a hundred pounds and received nothing”
